Chapter 1. How This Book Can Help You Achieve Business Goals

This chapter gives you a view into the services that some organizations and businesses have developed to help them solve three important business goals:

• Increase productivity

• Gain the competitive advantage

• Generate revenue

As you will see in the following sections, phone services can help you accomplish these three goals. Cisco Systems provides the Cisco IP Phone Services Software Developer's Kit (Cisco IP Phone Services SDK) for use in developing phone services. This book complements and expands on the documentation and tools provided with the SDK. On the CD-ROM accompanying this book, you will find additional tools and code not provided on the SDK that can help you write phone services. See the section, “Training and Support for the XML SDK” in Chapter 2, “The Basics,” for more information about the SDK and Cisco-provided support for the SDK.