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Chapter 6. Quality Assurance

Chapter 6. Quality Assurance

The world has changed quite a bit in the last 150 years. Over this time, the telephone system has been invented, improved, and automated. Telephone switches no longer refer to people sitting in a large room connecting wires between the appropriate jacks. Flexible and powerful telephone service has moved from a dream to an expectation in large businesses, and for most of us it is a necessity.

Today, telephone systems are the lifeblood of business. They are how we take orders, acquire supplies, and even call for emergency assistance. With the increase in prominence of telephones, the expectations of telephone users have increased proportionally.


  

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