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Chapter 5. Working with Media Files

Chapter 5. Working with Media Files

This chapter covers the following subjects:

IOS-based IVR and HTTP client architectures: Configuration and how clients interact with these architectures.

To stream or not to stream: Call flows will be provided with focus on streaming and its relationship with caching.

Caching: HTTP and IVR caches, their aging process, and how to load, clear, and verify that prompts are cached.

The HTTP connection: Persistent connections, timeouts, and secure HTTPS connections.

FAQs: Answers to some of the most common questions that exist pertaining to media files and Unified CVP.

IOS-Based IVR and HTTP Client Architectures

In previous chapters architecture was discussed pertaining to how media servers are positioned in the Unified CVP solution to deliver media files that address various call treatment requirements. Prior chapters mentioned the process to provide load balancing services to ensure that these media servers were highly available any time that a VoiceXML Gateway required a media file for call treatment. This chapter focuses on how the VoiceXML Gateway retrieves, caches, and plays the media to the caller. It examines the configuration of the VoiceXML Gateway to efficiently perform these functions and discuss IVR and HTTP caches. It also provides guidance on how the HTTP client and the IVR Media subsystems are architected and interact with each oth....


  

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