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Chapter 13. Automatic Call Distribution ... > Creating a Simple ACD Queue
13.1. Creating a Simple ACD Queue
To start with, we’re going to create a simple ACD queue. It will accept callers and attempt to deliver them to a member of the queue.
Note:
In Asterisk, the term member refers to a peer assigned to a queue that can be dialed, such as SIP/0000FFFF0001. An agent technically refers to the Agent channel also used for dialing endpoints. Unfortunately, the Agent channel is a deprecated technology in Asterisk, as it is limited in flexibility and can cause unexpected issues that can be hard to diagnose and resolve. We will not be covering the use of chan_agent, so be aware that we will generally use the term member to refer to the telephone device and agent to refer to the person who handles the call. Since one isn’t generally effective without the other, either term may refer to both.
