13.2. Queue Members

Queues aren’t very useful without someone to answer the calls that come into them, so we need a method for allowing agents to be logged into the queues to answer calls. There are various ways of going about this, and we’ll show you how to add members to the queue both manually (as an administrator) and dynamically (as the agent). We’ll start with the Asterisk CLI method, which allows you to easily add members to the queue for testing and minimal dialplan changes. We’ll then expand upon that, showing you how to add dialplan logic allowing agents to log themselves into and out of the queues and to pause and unpause themselves in queues they are logged into.

13.2.1. Controlling Queue Members via the CLI

We can add queue members to any available queue through the Asterisk CLI command queue add. The format of the queue add command is (all on one line):