22.7. Conclusion

In this chapter we explored how you can transition a traditional (non-Asterisk) telephony system into a distributed call center. Along the way, we’ve seen how a call center with just a few seats can grow into a system with hundreds of seats in different physical locations.

While the ability to grow your business and plan for the future is crucial, it is also important to not build a system that is more complex than it needs to be. The larger you go, and the more distributed a system you build, the longer it will take to get off the ground and the harder it will be to do all the things that are important when changes occur, such as testing, implementing the changes, and keeping things synchronized. If your system is never going to grow beyond a 40-seat call center, don’t build it for 500 seats. All you’re doing is adding additional costs and complexity to accommodate a system on a scale that may never be fully realized.