Entire Site
Free Trial
Safari Books Online is a digital library providing on-demand subscription access to thousands of learning resources.
- Create BookmarkCreate Bookmark
- Create Note or TagCreate Note or Tag
- DownloadDownload
- PrintPrint
Chapter 15. The Automated Attendant
Chapter 15. The Automated Attendant
I don’t answer the phone. I get the feeling whenever I do that there will be someone on the other end.
—Fred Couples
In many PBXs it is common to have a menuing system in place to answer incoming calls automatically, and allow the callers to direct themselves to various extensions and resources in the system through menu choices. This is known in the telecom industry as an automated attendant (AA). An auto attendant normally provides the following features:
