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Knowledge Management

After many years of dedicated service, Kip is taking his Frogurt and leaving the company to pursue his dream of becoming an acrobat in Cirque du Soleil. You have just weeks to find his replacement and get Kip to transfer all his knowledge to that new person. This happens all the time, and it shouldn’t.

Now, imagine that Kip had been using the wiki as a shared e-mail repository, as a place to put the accounting department’s policy and procedure manuals, and also as a way to organize and manage projects and contacts. Instead of having to transfer all the data in his head, the new accounting chief would have an entire library of information to page through and learn from.


  

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