A.3. Contacting Facebook

The downside to being as popular as Facebook is that the personal touch can get lost in the shuffle. A few years ago, for example, every Help screen gave members the opportunity to send a complaint, suggestion, or attaboy directly to Facebook’s technical staff. These days, click-here-to-contact-us links are as rare as hen’s teeth.

The one place these contact-us links most often appear is at the bottom of some (thought not all) Help screens. To contact Facebook: