Website Owner’s Manual > User-centric design - Pg. : Safari Books Online

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6. User-centric design

In this chapter

The profit and loss of usability
Understanding perceived losses from user testing
Understanding the real profit of user testing
Bargain-basement usability
Testing a little but often
- Why “often” matters
- When to test
Watching out for decreasing returns
Recruiting loosely
Run an effective test session
Being prepared
Understanding the role of facilitator
- Who should facilitate user testing?
- The facilitator’s responsibilities
Working from a script
Fix the problems
Filtering out background noise
Prioritizing and reporting

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