C.4. TROUBLESHOOTING

If you have difficulty installing or using any of the materials on the companion DVD, try the following solutions:

• Reboot if necessary. As with many troubleshooting situations, it may make sense to reboot your machine to reset any faults in your environment.

• Turn off any anti-virus software that you may have running. Installers sometimes mimic virus activity and can make your computer incorrectly believe that it is being infected by a virus. (Be sure to turn the anti-virus software back on later.)

• Close all running programs. The more programs you're running, the less memory is available to other programs. Installers also typically update files and programs; if you keep other programs running, installation may not work properly.

• Reference the ReadMe. Please refer to the ReadMe file located at the root of the DVD for the latest product information at the time of publication.