Download Safari Books Online apps: Apple iOS | Android

Entire Site

Safari Books Online

    Free Trial

    Safari Books Online is a digital library providing on-demand subscription access to thousands of learning resources.


    Copyright
    Opening Remarks: Call me Ishmael: How this Book Came to Be, Some Disclaimers, and a Bit of Housekeeping
    Ch. 1. You don’t see any elephants around here, do you?: What Do-It-Yourself Usability Testing is, Why It Always Works, and Why So Little of It Gets Done
    Ch. 2. I will now saw my [lovely] assistant in half: What a Do-It-Yourself Test Looks Like
    Ch. 3. A morning a month, that’s all we ask: A Plan You Can Actually Follow
    Ch. 4. What do you test, and when do you test it?: Why the Hardest Part is Starting Early Enough
    Ch. 5. Recruit loosely and grade on a curve: Who to Test with and How to Find them
    Ch. 6. Find some things for them to do: Picking Tasks to Test and Writing Scenarios for them
    Ch. 7. Some boring checklists: And Why You Should Use them Even if, Like Me, You Don’t Really Like Checklists
    Ch. 8. Mind reading made easy: Conducting the Test Session
    Ch. 9. Make it a spectator sport: Getting Everyone to Watch and Telling them What to Look For
    Seeing is believing
    The more, the merrier
    What do observers do?
    The observation room
    Appoint a hall monitor
    FAQ
    Ch. 10. Debriefing 101: Comparing Notes and Deciding What to Fix
    Ch. 11. The least you can do™: Why Doing Less is Often the Best Way to Fix Things
    Ch. 12. The usual suspects: Some Problems You’re Likely to Find and How to Think about Fixing them
    Ch. 13. Making sure life actually improves: The Art of Playing Nicely with Others
    Ch. 14. Teleportation made easy: Remote Testing: Fast, Cheap, and Slightly Out of Control
    Ch. 15. Overachievers only: Recommended Reading
    Ch. 16. Happy trails / to you: A Few Final Words of Encouragement
    Sample test script and consent form
    Acknowledgments
    About the Author
    Index
    • Create BookmarkCreate Bookmark
    • Create Note or TagCreate Note or Tag
    • DownloadDownload
    • PrintPrint
    Share this Page URL
    Help

    Chapter 9. Make it a spectator sport: Getting Everyone to Watch and Telling ...

    Chapter 9. Make it a spectator sport:
    Getting Everyone to Watch and Telling them What to Look For

    You can observe a lot by watching.

    —LAWRENCE “YOGI” BERRA

    One of the most valuable pieces of advice I can give you about usability testing is to do everything you can to get as many people in your organization as possible (stakeholders, managers, developers, designers, editors, writers—even executives) to attend your test sessions in person. Or, in maxim-speak:


      

    You are currently reading a PREVIEW of this book.

                                                                                            

    Get instant access to over
    $1 million worth of books and videos.

      

    Start a Free Trial