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    Copyright
    The Rules of Management: A Definitive Code for Managerial Success, Expanded Edition
    The Rules of Work: A Definitive Code for Personal Success, Expanded Edition
    Pt.  I. Walk Your Talk
    Rule 1. Get Your Work Noticed
    Rule 2. Never Stand Still
    Rule 3. Volunteer Carefully
    Rule 4. Carve Out a Niche for Yourself
    Rule 5. Under Promise and Over Deliver
    Rule 6. Learn to Ask Why
    Rule 7. Be 100 Percent Committed
    Rule 8. Learn from Others’ Mistakes
    Rule 9. Enjoy What You Are Doing
    Rule 10. Develop the Right Attitude
    Rule 11. Be Passionate but Don’t Kill Yourself
    Rule 12. Manage Your Energy
    Rule 13. Never Let Anyone Know How Hard You Work
    Rule 14. Keep Your Home Life at Home
    Pt.  II. Know That You’re Being Judged at All Times
    Rule 15. Cultivate a Smile
    Rule 16. No Limp Fish—Develop the Perfect Handshake
    Rule 17. Exude Confidence and Energy
    Rule 18. Develop a Style That Gets You Noticed
    Rule 19. Pay Attention to Personal Grooming
    Rule 20. Be Attractive
    Rule 21. Be Cool
    Rule 22. Speak Well
    Rule 23. Write Well
    Pt.  III. Have a Plan
    Rule 24. Know What You Want Long Term
    Rule 25. Know What You Want Short Term
    Rule 26. Study the Promotion System
    Rule 27. Develop a Game Plan
    Rule 28. Set Objectives
    Rule 29. Know Your Role
    Rule 30. Know Yourself—Strengths and Weaknesses
    Rule 31. Identify Key Times and Events
    Rule 32. Anticipate Threats
    Rule 33. Look for Opportunities
    Rule 34. Make Learning a Lifelong Mission
    Pt.  IV. If You Can’t Say Anything Nice—Shut Up
    Rule 35. Don’t Gossip
    Rule 36. Don’t Bitch
    Rule 37. Compliment People Sincerely
    Rule 38. Stand Up for Others
    Rule 39. Be Cheerful and Positive
    Rule 40. Ask Questions
    Rule 41. Use “Please” and “Thank You”
    Rule 42. Don’t Swear
    Rule 43. Be a Good Listener
    Rule 44. Only Speak Sense
    Pt.  V. Look After Yourself
    Rule 45. Know the Ethics of Your Industry
    Rule 46. Know the Legalities of Your Industry
    Rule 47. Set Personal Standards
    Rule 48. Never Lie
    Rule 49. Never Cover up for Anyone Else
    Rule 50. Keep Records
    Rule 51. Know the Difference Between the Truth and the Whole Truth
    Rule 52. Cultivate Your Support/Contacts/Friends
    Rule 53. Date with Caution
    Rule 54. Understand Others’ Motives
    Rule 55. Assume Everyone Else is Playing by Different Rules
    Rule 56. Keep the Faith
    Rule 57. Put Things in Perspective
    Pt.  VI. Blend In
    Rule 58. Know the Corporate Culture
    Rule 59. Speak the Language
    Rule 60. Dress Up or Down Accordingly
    Rule 61. Be Adaptable in Your Dealings with Different People
    Rule 62. Make Your Boss Look Good
    Rule 63. Know Where to Hang Out, and When
    Rule 64. Understand the Social Protocols
    Rule 65. Know the Rules About Authority
    Rule 66. Know the Rules About the Office Hierarchy
    Rule 67. Never Disapprove of Others
    Rule 68. Understand the Herd Mentality
    Pt.  VII. Act One Step Ahead
    Rule 69. Dress One Step Ahead
    Rule 70. Talk One Step Ahead
    Rule 71. Act One Step Ahead
    Rule 72. Think One Step Ahead
    Rule 73. Address Corporate Issues and Problems
    Rule 74. Make Your Company Better for Having You There
    Rule 75. Talk of “We” Rather Than “I”
    Rule 76. Walk the Walk
    Rule 77. Spend More Time with Senior Staff
    Rule 78. Get People to Assume You Have Already Made the Step
    Rule 79. Prepare for the Step After Next
    Pt.  VIII. Cultivate Diplomacy
    Rule 80. Ask Questions in Times of Conflict
    Rule 81. Don’t Take Sides
    Rule 82. Know When to Keep Your Opinions to Yourself
    Rule 83. Be Conciliatory
    Rule 84. Never Lose Your Temper
    Rule 85. Never Get Personal
    Rule 86. Know How to Handle Other People’s Anger
    Rule 87. Stand Your Ground
    Rule 88. Be Objective About the Situation
    Pt.  IX. Know the System—and Milk It
    Rule 89. Know All the Unspoken Rules of Office Life
    Rule 90. Know What to Call Everyone
    Rule 91. Know When to Stay Late and When to Go Early
    Rule 92. Know the Theft or Perks Rule
    Rule 93. Identify the People Who Count
    Rule 94. Be on the Right Side of the People Who Count
    Rule 95. Be Well Up on New Management Techniques
    Rule 96. Know the Undercurrents and Hidden Agendas
    Rule 97. Know the Favorites and Cultivate Them
    Rule 98. Know the Mission Statement—and Understand It
    Pt.  X. Handle the Opposition
    Rule 99. Identify the Opposition
    Rule 100. Study Them Closely
    Rule 101. Don’t Back-Stab
    Rule 102. Know the Psychology of Promotion
    Rule 103. Don’t Give Too Much Away
    Rule 104. Keep Your Ear to the Ground
    Rule 105. Make the Opposition Seem Irreplaceable
    Rule 106. Don’t Damn the Opposition with Faint Praise
    Rule 107. Capitalize on the Career-Enhancing Moments
    Rule 108. Cultivate the Friendship and Approval of Your Colleagues
    Postscript: Know When to Break the Rules
    The Rules of Life: A personal code for living a better, happier, and more successful kind of life, Expanded Edition
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    Rule 70. Talk One Step Ahead

    How does your boss talk? I assume it is her job you want. If it ain’t, whose job is it? Or have I been wasting my time here? Come on, whose job do you want? Let’s start with the boss. How does your boss talk?

    What do I mean—how does your boss talk? I’ll explain. It isn’t her accent or pronunciation—how she sounds—but the content, what she says. I bet you talk in terms of “I,” whereas your boss will probably use “we” much more. You might speak from a worker’s point of view, whereas your boss will speak on behalf of the company.


      

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