Essential Rules from Richard Templar (Collection) > The Rules of Work: A Definitive Code for Personal Success, Expanded Edition > Know How to Handle Other People’s Anger - Pg. : Safari Books Online

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Essential Rules from Richard Templar (Collection)

Essential Rules from Richard Templar (Collection)

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Contents

Table of Contents

The Rules of Management: A Definitive Code for Managerial Success, Expanded Edition

The Rules of Work: A Definitive Code for Personal Success, Expanded Edition

Pt. I. Walk Your Talk

Rule 1. Get Your Work Noticed

Rule 2. Never Stand Still

Rule 3. Volunteer Carefully

Rule 4. Carve Out a Niche for Yourself

Rule 5. Under Promise and Over Deliver

Rule 6. Learn to Ask Why

Rule 7. Be 100 Percent Committed

Rule 8. Learn from Others’ Mistakes

Rule 9. Enjoy What You Are Doing

Rule 10. Develop the Right Attitude

Rule 11. Be Passionate but Don’t Kill Yourself

Rule 12. Manage Your Energy

Rule 13. Never Let Anyone Know How Hard You Work

Rule 14. Keep Your Home Life at Home

Pt. II. Know That You’re Being Judged at All Times

Rule 15. Cultivate a Smile

Rule 16. No Limp Fish—Develop the Perfect Handshake

Rule 17. Exude Confidence and Energy

Rule 18. Develop a Style That Gets You Noticed

Rule 19. Pay Attention to Personal Grooming

Rule 20. Be Attractive

Rule 21. Be Cool

Rule 22. Speak Well

Rule 23. Write Well

Pt. III. Have a Plan

Rule 24. Know What You Want Long Term

Rule 25. Know What You Want Short Term

Rule 26. Study the Promotion System

Rule 27. Develop a Game Plan

Rule 28. Set Objectives

Rule 29. Know Your Role

Rule 30. Know Yourself—Strengths and Weaknesses

Rule 31. Identify Key Times and Events

Rule 32. Anticipate Threats

Rule 33. Look for Opportunities

Rule 34. Make Learning a Lifelong Mission

Pt. IV. If You Can’t Say Anything Nice—Shut Up

Rule 35. Don’t Gossip

Rule 36. Don’t Bitch

Rule 37. Compliment People Sincerely

Rule 38. Stand Up for Others

Rule 39. Be Cheerful and Positive

Rule 40. Ask Questions

Rule 41. Use “Please” and “Thank You”

Rule 42. Don’t Swear

Rule 43. Be a Good Listener

Rule 44. Only Speak Sense

Pt. V. Look After Yourself

Rule 45. Know the Ethics of Your Industry

Rule 46. Know the Legalities of Your Industry

Rule 47. Set Personal Standards

Rule 48. Never Lie

Rule 49. Never Cover up for Anyone Else

Rule 50. Keep Records

Rule 51. Know the Difference Between the Truth and the Whole Truth

Rule 52. Cultivate Your Support/Contacts/Friends

Rule 53. Date with Caution

Rule 54. Understand Others’ Motives

Rule 55. Assume Everyone Else is Playing by Different Rules

Rule 56. Keep the Faith

Rule 57. Put Things in Perspective

Pt. VI. Blend In

Rule 58. Know the Corporate Culture

Rule 59. Speak the Language

Rule 60. Dress Up or Down Accordingly

Rule 61. Be Adaptable in Your Dealings with Different People

Rule 62. Make Your Boss Look Good

Rule 63. Know Where to Hang Out, and When

Rule 64. Understand the Social Protocols

Rule 65. Know the Rules About Authority

Rule 66. Know the Rules About the Office Hierarchy

Rule 67. Never Disapprove of Others

Rule 68. Understand the Herd Mentality

Pt. VII. Act One Step Ahead

Rule 69. Dress One Step Ahead

Rule 70. Talk One Step Ahead

Rule 71. Act One Step Ahead

Rule 72. Think One Step Ahead

Rule 73. Address Corporate Issues and Problems

Rule 74. Make Your Company Better for Having You There

Rule 75. Talk of “We” Rather Than “I”

Rule 76. Walk the Walk

Rule 77. Spend More Time with Senior Staff

Rule 78. Get People to Assume You Have Already Made the Step

Rule 79. Prepare for the Step After Next

Pt. VIII. Cultivate Diplomacy

Rule 80. Ask Questions in Times of Conflict

Rule 81. Don’t Take Sides

Rule 82. Know When to Keep Your Opinions to Yourself

Rule 83. Be Conciliatory

Rule 84. Never Lose Your Temper

Rule 85. Never Get Personal

Rule 86. Know How to Handle Other People’s Anger

Rule 87. Stand Your Ground

Rule 88. Be Objective About the Situation

Pt. IX. Know the System—and Milk It

Rule 89. Know All the Unspoken Rules of Office Life

Rule 90. Know What to Call Everyone

Rule 91. Know When to Stay Late and When to Go Early

Rule 92. Know the Theft or Perks Rule

Rule 93. Identify the People Who Count

Rule 94. Be on the Right Side of the People Who Count

Rule 95. Be Well Up on New Management Techniques

Rule 96. Know the Undercurrents and Hidden Agendas

Rule 97. Know the Favorites and Cultivate Them

Rule 98. Know the Mission Statement—and Understand It

Pt. X. Handle the Opposition

Rule 99. Identify the Opposition

Rule 100. Study Them Closely

Rule 101. Don’t Back-Stab

Rule 102. Know the Psychology of Promotion

Rule 103. Don’t Give Too Much Away

Rule 104. Keep Your Ear to the Ground

Rule 105. Make the Opposition Seem Irreplaceable

Rule 106. Don’t Damn the Opposition with Faint Praise

Rule 107. Capitalize on the Career-Enhancing Moments

Rule 108. Cultivate the Friendship and Approval of Your Colleagues

Postscript: Know When to Break the Rules

The Rules of Life: A personal code for living a better, happier, and more successful kind of life, Expanded Edition

URL

Help

Rule 86. Know How to Handle Other People’s Anger

There will be times when you really annoy other people. In fact, being a Rules Player may get right up their noses even if they haven’t a clue what it is you are doing. No one likes a smart ass and you might be seen as one if you cut loose from the herd and start looking good and looking cool. They may have a go. They may like to have a pop at you. How do you diffuse their anger?

First you have to understand that there are two types of anger:

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