corporate philanthropy, 18 creating partnerships with adversaries, 85­86 customer satisfaction, 166 dealing with troublemakers, 105 defining your purpose, 73 demonstrating personal courage, 162 disaggregate ownership, 75 employee recognition, 136, 177 employee retention, 33­36, 121, 123, 164, 174 employee satisfaction, 52­53 enabling change, 77­78 expressing gratitude, 174 future search networks, 70 granting extraordinary employee requests, 123 helping others help themselves, 80­81 implementing your dreams, 111 implementing your vision, 83 integrating work and hobby, 11­12 Judger vs. Learner mindset, 128­129 learning from personal crisis, 15 Lennhart's Laws, 168­169 listening carefully to others, 136 restoration projects, 44 saying thank you, 177 sharing authority, 7 shifting perspectives to reach collabo- ration, 126 speaking up about your passion, 54 student activism, 67 surpassing expectations, 100 systemic change, 108, 134, 147, 150 taking time to help others, 129­132 using the past to create the future, 24 values at work, 144 work-life balance, 163­164 Tipton, Bill, reinventing yourself, 95­97 tools, community building website, 49­50 training, Restorative Governing, 43 Treasurer, Bill courageous gratitude, 175­177 learning from personal crisis, 13­15 preserving corporate integrity, 160­162 turning past experience into a future business, 12 tribes, Amazon, 76­78