Safari Books Online is a digital library providing on-demand subscription access to thousands of learning resources.
82 / 100 Ways to Motivate Others comes in, but just step in here for a second. I know you had something on your mind. So please, ah, talk to me...oh, excuse me." When we can get a manager to experiment with slow- ing down and becoming focused on each conversation as a way to approach his or her day, they're really amazed. If they do it for a week, they call back and say, "Unbeliev- ably, I got more understanding of my people this week than in all my previous weeks on this job." Yet it could be different. Life could slow down and become excellent. Because often, when they do slow down and look at the next urgent task in front of them, it occurs to them that someone else would love to do this task. Not only that, but someone else would be flattered to do this. "They would enjoy hearing of the trust I have in them by