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100 Ways to Motivate Others > 69. Don't Forget to Breathe - Pg. 160

160 / 100 Ways to Motivate Others only mistake you have made--is you've put something ag- gressively out there that pushed his button, so you've awak- ened the fear, and caused him to push back. And if you are clueless about fear and don't know what is going on, you are liable to push even more buttons in response to the fear. You might say, "Well you know, that computer system was down at another division across town and they got theirs in on time." And now your employee is more frightened, even more anxious. "Yeah, but they've got a bigger staff than we do. We're understaffed here. Always have been." The more you push, the more he pushes back. The more offensive you are, the more defensive he is. And, the more defensive he is, the less likely he is to turn those forms in on