4 Get People to Do What You Want Copyright © 2008 by Gregory Hartley and Maryann Karinch All rights reserved under the Pan-American and International Copy- right Conventions. This book may not be reproduced, in whole or in part, in any form or by any means electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system now known or hereafter invented, without written permission from the publisher, The Career Press. G ET P EOPLE TO D O W HAT Y OU W ANT E DITED AND T YPESET BY G INA T ALUCCI Cover design by Ian Shimkoviak/Alian Design Printed in the U.S.A. by Book-mart Press To order this title, please call toll-free 1-800-CAREER-1 (NJ and Canada: 201-848-0310) to order using VISA or MasterCard, or for further infor- mation on books from Career Press.