Quick Ideas 129 to 131 going on autopilot, and will help you keep control of your thoughts and reactions. And it's important to realize that making things personal when conflict arises is exactly that: a reaction. Yet it's a reaction that can, and will, do permanent damage. Don't let that happen. Don't make situations personal. Epilogue Making personal digs at others when situations get tense only drags you down and makes you look bad.