How to Use This Book Every quick idea in this book is tested and true. The ideas come from the collected experiences and wisdom of hundreds of people--well beyond just the authors. And they are presented here to help you learn how to better create lasting relationships with others through improving your people skills. The book is designed to be consumed piecemeal--that is, in small bites. So don't try all of these ideas at once. Read the book quickly through to gain a quick impression of the ideas here, and then start picking out those that seem to be immediately helpful, and try them out. Some of these ideas are in sequence, and those will make logical sense to you when you read them. Later, rou- tinely go back and review the others, and pick a few more to try. And so on.... Every 90 days or so, revisit this book for some new ideas or techniques. As your situation changes you may well find usable ideas that you discounted earlier. 13