About the Author Kristin Tillquist's expertise in business spans politics, the law, and internationalism. She is the chief of staff to the mayor of the City of Riverside, the capital city of one of the largest, fastest- growing counties in America. Working with politicians from throughout California and the region, Tillquist knows the tech- niques of influence that work--and those that don't. A former attorney, she is now a noted business consultant, inspirational speaker, columnist, and teacher/trainer on the value of profession- alism and kindness in business.