Kindness Capital 13 Chapter 1 Kindness Capital The more credit you give away, the more will come back to you. The more you help others, the more they will want to help you. --Brian Tracy, author The 21st century is not for the timid. It is not for the unpre- pared, unmotivated, or weak. To be successful in today's profes- sional environment--characterized by technology, intense competition, global market forces, and escalating expectations-- you need many things: determination, well-articulated goals, and a bit of luck. But, more than any of those, you need kindness. The business world is a place for the vibrantly, positively, dynamically nice. Not the "roll over and play dead" of the pas- sively nice. Not the "if I stay quiet and work hard, maybe I'll eventually get noticed" approach. Not the self-sacrificing, give- till-you-bleed kind of generosity. And not the "let everyone 13