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Chapter 7: From Success to Significance > Kindness Inhibitor: Expectations - Pg. 224

224 Capitalizing on Kindness Kindness Inhibitor: Expectations Act with kindness, but do not expect gratitude. --Confuscious Nice people genuinely care about others--other people's feel- ings, concerns, and interests register daily on their radar range. The truly kind among us are nice to everyone they encounter simply for the sake of kindness, without expectation of payoff. From acts as simple as smiling at a customer to improve a mood, choosing to collaborate with a competitor, and holding the door open for a companion, the nice person is not playing the "tit-for- tat" game in anticipation of payback or benefits. When you do something nice in business, the gratification