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C > C - Pg. 249

Index 249 Index A A & W Restaurants, 171 Abrashoff, Mike, 167-168, 169, 179-180 achievement, a healthy desire for, 28 acknowledging and thanking as a great kindness, 136 acquaintanceships, 192 action, biggest barriers to taking, 128-129 forgetfulness, 130 waiting for the right time, 128-129 active attending to others, 178-180 Adams, Scott, 93 ADDS (Assertiveness Deficit Disorder Syndrome), 88 Adler, Steven L., 59 "affluenza," social plague of, 220 Agassi, Shai, 202 "aggressive listening," 179-180 agreement as simple way to be kind, 182-183 Albanna, Amro, 21 Alexrod, Robert, 207-208 Amazon and customer service, 47-48 Ash, Mary Kay, 140, 141 attitude adjustment, 101 Brickman, Philip, 221 Brooks, Arthur, 54 Brown, H. Jackson, 127 Brown, Les, 167 Buchwald, Art, 147 Buckingham, Marcus, 139 Buffett, Warren, 60 Bullock, Sandra, 82 Burke, James, 18-19 business climate, 21st-century, 14 business strategy, "do good," 21-22 businesspeople and positive influences, 107 busyness barrier, example of the, 62063 buy-in, simplest way to create, 180 C Caldwell, Max, 145 Campbell, Donald, 221 Capetelli, Paul, 186-187 Capitalizing on Kindness Charter, 219-220 Capra, Dr. Fritjob, 200 caring conundrum, the, 34-36 Carnegie, Dale, 188 cell phone etiquette, guidelines for, 159 cell phones and rudeness, 157 charitable giving, 42 Chouinard, Yvon, 56-57 CitiGroup and "Global Community Day," 52 civility, slippage in, 119 Clifton, Dr. Donald, 105, 139, 144 "climbing the corporate ladder" mentality, 200-201 Clinton, Hillary, 110 collateral benefit, success as a, 27 collateral of kindness, the, 27-29 colleagues, explore the uniqueness of your, 171-172 B Barabasi, Albert-Laszlo, 192 Barrie, James, 79 "Be a Kinder Person" regime, 63-65 Bejar, Hada, 84 Bernhardt, Sarah, 113 Bezos, Jeff, 48 Black, Carole, 34 Blanchard, Jim, 38 Blanchard, Ken, 143 blog attacks, 60 boomerang effect of kindness, 73 branding and designing an image, 117 249