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21. |  Anticipate: Knowing What Customers Need Before They Do Publisher: John Wiley & Sons Publication Date: 06-NOV-2012 Insert Date: 08-APR-2013 Slots: 1.0 | Overview: Anticipate: Knowing What Customers Need Before They Do
Design and implement the ideal customer focus
Anticipate provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and more mutually profitable. Much of the discussion on customer experience has centered on the hospitality or retail industries and has showcased the discrete techniques organizations use to deliver better service and create more satisfied customers. Anticipate extends and integrates those techniques to deliver an end-to-end customer experience that can be applied in any industry, by any type...
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22. |  By: Caspian Woods Publisher: Pearson International Publication Date: 14-FEB-2013 Insert Date: 02-APR-2013 Slots: 1.0 | Overview: The Devil's Advocate
Welcome to the future of business thinking. It dares to confront everything you thought was true. It’ll challenge the so-called rules, dispute the perceived wisdom and turn that traditional, tired business advice completely on its head. Meet The Devil’s Advocate . And whether you’re new to business, an experienced senior executive or a budding entrepreneur, this fast and focused, clever little book, packed with empowering business advice and sharp insights, will help you carve a smart-thinking strategy for business success.
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23. |  Multi-objective Decision Analysis By: Clinton W. Brownley Publisher: Business Expert Press Publication Date: 28-MAR-2013 Insert Date: 30-MAR-2013 Slots: 1.0 | Overview: Multi-objective Decision Analysis Whether managing strategy, operations or products, knowing how to make the best decision in a complex, uncertain business environment is dif_ cult. You might be faced with multiple, competing objectives, which means making trade-offs. To complicate matters, any uncertainty makes it hard to explicitly understand how different objectives will impact potential outcomes. This book will help you face these problems. It provides a decision analysis framework implemented as a simple spreadsheet tool. This multi-objective decision analysis framework helps you to measure trade-offs among objectives...
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24. |  By: Susannah Schofield Publisher: Kogan Page Publication Date: 03-APR-2013 Insert Date: 21-MAR-2013 Slots: 1.0 | Overview: Mind the Gap Every business needs to accurately assess its own strengths and weaknesses against their competitors, direct or indirect, in order to create a winning strategy.
Mind the Gap introduces the author's tried and tested strategic model, the Dice Matrix, which will enable you to do just that. This simple business tool will allow you to stress test your weaknesses, compare your performance against customers' perception and also highlight the strengths you provide as a business. You can input your own set of criteria to gain a valuable, tailored overview of the necessary actions to achieve...
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25. |  Know and Grow the Value of Your Business: An Owner's Guide to Retiring Rich By: Tim McDaniel Publisher: Apress Publication Date: 27-FEB-2013 Insert Date: 19-MAR-2013 Slots: 1.0 | Overview: Know and Grow the Value of Your Business: An Owner's Guide to Retiring Rich
A 63-year-old woman said to author and valuation expert Tim McDaniel, "I need to sell my business for $2.5 million to support my country club lifestyle." The reality was that her business was worth less than $1 million. How could she have been so wrong? What was the long-term impact of her misinformation? In a flash, McDaniel realized that most owners work in their businesses and not on their businesses. McDaniel, veteran of over 1,800 valuation and M&A deals, has seen the look of surprise on client faces far too often: "It's only worth that much?!"
In the rush of day-to-day work and...
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26. |  Mobile Strategy: How Your Company Can Win by Embracing Mobile Technologies By: Dirk Nicol Publisher: IBM Press Publication Date: 23-APR-2013 Insert Date: 19-MAR-2013 Slots: 1.0 | Overview: Mobile Strategy: How Your Company Can Win by Embracing Mobile Technologies Navigate the Mobile Landscape with Confidence and Create a
Mobile Strategy That Wins in the Market Place
Mobile Strategy gives IT leaders the ability to transform
their business by offering all the guidance they need to navigate
this complex landscape, leverage its opportunities, and protect
their investments along the way. IBM’s Dirk Nicol clearly
explains key trends and issues across the entire mobile project
lifecycle. He offers insights critical to evaluating mobile
technologies, supporting BYOD, and integrating mobile, cloud,
social, and big data. Throughout, you’ll find proven...
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27. | 
By: Karen McGrane Publisher: New Riders Publication Date: 13-APR-2013 Insert Date: 13-MAR-2013 Slots: 1.0 | Overview: Content Strategy for Mobile You don’t get to decide which platform or device your
customers use to access your content: they do.
Mobile isn’t just smartphones, and it doesn’t
necessarily mean you are on the move. It’s a proliferation of
devices, platforms, and screensizes – from the tiniest
“dumb” phones to the desktop web. How can you be sure
that your content will work everywhere, all the time?
Karen McGrane will teach you everything you need to get your
content onto mobile devices (and more). You’ll first gather
data to help you make the case for a mobile strategy, then learn
how to publish flexibly to...
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28. |  By: Richard Volodarski Publisher: Editions d'Organisation Publication Date: 25-NOV-2011 Insert Date: 12-MAR-2013 Slots: 1.0 | Overview: E-business
Présentation
Qu'elles soient déjà établies, nouvelles venues ou en gestation, la plupart des entreprises doivent se poser la question de leur présence sur Internet. Avec cet ouvrage pratique, les lecteurs connaîtront les différents business models rentables sur la Toile, ainsi que tous les volets opérationnels, garants de leur réalisation.
Il explique comment mieux cibler les internautes en fonction de son business, dresse un panorama complet du marché et insiste sur les points clés : création du trafic naturel, création du trafic payant ; partenariats ; affiliation ; achat des ...
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29. |  Reshaping Your Business with Web 2.0: Using New Social Technologies to Lead Business Transformation By: Vince Casarez; Billy Cripe; Jean Sini; Philipp Weckerle Publisher: McGraw-Hill Publication Date: 08-SEP-2008 Insert Date: 06-MAR-2013 Slots: 1.0 | Overview: Reshaping Your Business with Web 2.0: Using New Social Technologies to Lead Business Transformation
Integrate Web 2.0 trends and technologies into the enterprise Written by a team of experts from the Web 2.0 community and Oracle Corporation, this innovative guide provides a blueprint for leveraging the new culture of participation in an enterprise environment.Reshaping Your Business with Web 2.0 offers proven strategies for the successful adoption of an enterprise 2.0 paradigm and covers the technical solutions that best apply in specific situations. You will find clear guidelines for using Web 2.0 technologies and standards in a productive way to align with business goals, increase...
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30. |  Business Continuity For Dummies Publisher: For Dummies Publication Date: 10-DEC-2012 Insert Date: 27-FEB-2013 Slots: 1.0 | Overview: Business Continuity For Dummies
The easy way to ensure your business is prepared for anything
If disaster struck, could your business continue to operate? It might be a fire, flood, storm, technical failure, or a quality control failure - whichever way, how can you minimize the risk of disruption to your business?
Business Continuity For Dummies clearly sets out how to identify the risks to your organization, how to create your own BCM plan, how to apply BCM in practice and what to do if the worst does happen.
Assess and minimize the risk of disruption to your business
Create your own business continuity...
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31. |  Becoming a Better Value Creator: How to Improve the Company's Bottom Line--and Your Own By: Anjan Y. Thakor Publisher: Jossey-Bass Publication Date: 24-NOV-2008 Insert Date: 27-FEB-2013 Slots: 1.0 | Overview: Becoming a Better Value Creator: How to Improve the Company's Bottom Line--and Your Own
Why do some companies perform beyond expectation year after year while others start out strong but quickly fizzle? The answer lies in their ability to create long-term value. In this book, a leading professor at the top-ranked University of Michigan Business School presents five keys to creating value by incorporating the efforts of marketing, manufacturing, human resources, and finance in a strategy for continuing bottom-line success. His fresh look at what makes companies work shows managers how they can identify the factors that create value and use them to benefit their organizations...
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32. |  Business Model Design and Learning By: Barbara Spencer Publisher: Business Expert Press Publication Date: 22-FEB-2013 Insert Date: 26-FEB-2013 Slots: 1.0 | Overview: Business Model Design and Learning So many of us have asked ourselves—what’s a business model? What’s a good business model? This book has all the answers—it explains what a business model is, what you have to do to get one, and what to do about the one you’ve already got. To be successful, your business model must be focused sharply on your customer. And you must think strategically about how to use your business model if you want to gain an advantage over your competitors. Whether an aspiring entrepreneur or a practicing manager who wants to create new business model, or a manager and leader who wants to understand, refine,...
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33. |  The Complete Idiot's Guide to Facebook Marketing By: Damon Brown; John Wayne Zimmerman Publisher: Alpha Publication Date: 06-MAR-2012 Insert Date: 22-FEB-2013 Slots: 1.0 | Overview: The Complete Idiot's Guide to Facebook Marketing Covers all aspects including Facebook Marketplace, FacebookPlaces, and Facebook Deals....
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34. |  Applying Principles from IT Architecture to Strategic Business Planning By: James McKee Publisher: IGI Global Publication Date: 30-NOV-2012 Insert Date: 19-FEB-2013 Slots: 1.0 | Overview: Applying Principles from IT Architecture to Strategic Business Planning Through the application of information architecture principles, the development of a comprehensible strategic planning process and a useable planning document together will provide an effective solution to any business’s strategic planning problems. Applying Principles from IT Architecture to Strategic Business Planning describes the principles of IT architecture to develop the creation of an information model of business strategic requirements. Highlighting the importance of organizational goals within a business, this book is an essential read for employees on a managerial and executive...
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35. |  By: Clive Marsh Publisher: Kogan Page Publication Date: 03-MAR-2013 Insert Date: 19-FEB-2013 Slots: 1.0 | Overview: Business and Financial Models A good business model should describe how an organization creates and delivers value. A vital tool for business strategy, it enables a company to experiment with different ideas and scenarios in a safe, low-risk environment, to consider what it is aiming to achieve, and to prioritize accordingly. Financial modelling involves building a financial evaluation from a more abstract business model, enabling hypotheses and scenarios to be translated into numbers. Business and Financial Models provides an accessible introduction to these essential strategic practices, with guidance on using Microsoft...
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36. |  Guide to Decision Making: Getting it More Right than Wrong By: Helga Drummond Publisher: John Wiley & Sons Publication Date: 11-SEP-2012 Insert Date: 13-FEB-2013 Slots: 1.0 | Overview: Guide to Decision Making: Getting it More Right than Wrong
A comprehensive look at decision-making practices and what can be done to eradicate errors
Designed to help companies in any industry make fewer mistakes, The Economist Guide to Decision Making is an in-depth look at the tools and techniques for preventing errors and improving efficiency. Exploring how and why decisions go awry in the first place; what decision-makers can do to counter the psychological, social, and other forces that can undermine individual judgment and pull organizations off course; and highlighting often overlooked aspects of the science of decision making, the book...
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37. |  Think Like a Futurist: Know What Changes, What Doesn't, and What's Next By: Cecily Sommers Publisher: Jossey-Bass Publication Date: 09-OCT-2012 Insert Date: 13-FEB-2013 Slots: 1.0 | Overview: Think Like a Futurist: Know What Changes, What Doesn't, and What's Next
Push past resistance to discover and own new business territories
Think Like a Futurist shows how to track changes, explore questions, and engage in new thinking that connects today's pressures with tomorrow's realities. Cecily Sommers shows how to apply long-term focus and strategies to needs as diverse as industry forecasts, innovation challenges, leadership development, or future-proofing a brand. By understanding intersecting potentials that one day may impact your organization, you can readily spot emerging trends and market shifts, uncovering opportunities on the horizon.
Think...
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38. |  Improving Performance: How to Manage the White Space on the Organization Chart, Third Edition By: Geary A. Rummler; Alan P. Brache Publisher: Jossey-Bass Publication Date: 11-DEC-2012 Insert Date: 13-FEB-2013 Slots: 1.0 | Overview: Improving Performance: How to Manage the White Space on the Organization Chart, Third Edition
Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Gary Rummler reflects on the key needs of organizations faced with today's challenge of managing change in today's complex world. The book shows how to apply the three levels of performance and link performance to strategy, move from annual programs to sustained performance improvement, redesign processes, overcome the seven deadly sins of...
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39. |  Analyse stratégique, 3 edition By: Gérard Garibaldi Publisher: Editions d'Organisation Publication Date: 07-JUL-2011 Insert Date: 05-FEB-2013 Slots: 1.0 | Overview: Analyse stratégique, 3 edition
Présentation
Une méthodologie claire pour adapter régulièrement son positionnement face à la concurrence.
Un ensemble d'outils dits "ouverts", définissant un cadre d'étude et de réflexion quelle que soit la situation concurrentielle rencontrée.
L'expérience d'un praticien doublée de celle d'un formateur.
L'analyse stratégique, approche méthodologique au service des dirigeants, garantit les chances de développement de leurs entreprises et donc leur pérennité. Le bon usage de cet exercice, conduisant à la décision, suppose une grande finesse de perception des mouvements...
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40. |  By: Louis Carter; David Giber; Marshall Goldsmith Publisher: Pfeiffer Publication Date: 14-SEP-2001 Insert Date: 31-JAN-2013 Slots: 1.0 |
Learn from experts at the world's top organizations!
Best Practices in Organization Development and Change is a state-of-the-art resource that presents the most important ideas and effective strategies from experts and top companies in the field. Comprehensive in scope, the book addresses the five most important organization development or human resource development (OD/HRD) topics--organization development and change, leadership development, recruitment and retention, performance management, and coaching and mentoring--and offers a practical framework for design, implementation, and...
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