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21. |  The Handbook for Quality Management, Second Edition : A Complete Guide to Operational Excellence By: Thomas Pyzdek; Paul Keller Publisher: McGraw-Hill Publication Date: 11-JAN-2013 Insert Date: 29-DEC-2012 Slots: 1.0 | Overview: The Handbook for Quality Management, Second Edition : A Complete Guide to Operational Excellence
The definitive guide to organizational excellence--completely updatedFully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance oneffectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job...
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22. |  TAKING SMART RISKS: HOW SHARP LEADERS WIN WHEN STAKES ARE HIGH By: Doug Sundheim Publisher: McGraw-Hill Publication Date: 06-DEC-2012 Insert Date: 11-DEC-2012 Slots: 1.0 | Overview: TAKING SMART RISKS: HOW SHARP LEADERS WIN WHEN STAKES ARE HIGH
Lead your company to sustainable success by taking the RIGHT RISKS “From Sherwin Williams to Moo.com, Doug Sundheim is onto something here: your work is worth fighting for. A worthy read for everyone in your organization.” —Seth Godin, Author, The Icarus Deception “The risk-taking concepts in this book lie at the heart of effective leadership. Using case studies and stories from executives who have ‘been there, done that,’ Doug Sundheim teaches us that sometimes the most dangerous thing to do—in business and life—is to play it safe.”
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23. |  RHCSA/RHCE Red Hat Linux Certification Practice Exams with Virtual Machines (Exams EX200 & EX300) By: Michael Jang Publisher: McGraw-Hill Publication Date: 09-OCT-2012 Insert Date: 05-DEC-2012 Slots: 1.0 | Overview: RHCSA/RHCE Red Hat Linux Certification Practice Exams with Virtual Machines (Exams EX200 & EX300)
Don’t Let the Real Test Be Your First Test! RHCSA/RHCE Red Hat Linux Certification Practice Exams with Virtual Machines (Exams EX200&EX300) features 100+ hands-on labs, four complete practice exams, and three virtual machines. To help you understand the material, the labs and practice exams are accompanied by in-depth answer explanations. This practical guide covers all official objectives for Exams EX200 and EX300 and is the perfect companion to RHCSA/RHCE Red Hat Linux Certification Study Guide, Sixth Edition.
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24. |  By: Marvin Wurtzel Publisher: McGraw-Hill Publication Date: 14-DEC-2012 Insert Date: 01-DEC-2012 Slots: 1.0 | Overview: WHAT IS BPM
This concise, easy-to-understand guide provides a straightforward introduction to the tools and techniques required to implement business process management (BPM), and how it can benefit any organization. Written by an instructor at the BPM Institute, What Is BPM? explains the management strategies, integrated methodologies, and software solutions essential to a successful enterprise-wide BPM implementation. Discover how to roll out a systematic approach to continuous process improvement in your organization and deliver sustained operational performance.
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25. |  By: Steven Dinkin; Barbara Filner; Lisa Maxwell Publisher: McGraw-Hill Publication Date: 14-DEC-2012 Insert Date: 01-DEC-2012 Slots: 1.0 |
The proven four-step method for improving communication and managing conflict in any healthcare settingThe Exchange Strategy for Managing Conflict in Health Care delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small.
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26. |  Outsource Smart: Be Your Own Boss . . . Without Letting Your Business Be the Boss of You By: Daven Michaels Publisher: McGraw-Hill Publication Date: 14-DEC-2012 Insert Date: 01-DEC-2012 Slots: 1.0 | Overview: Outsource Smart: Be Your Own Boss . . . Without Letting Your Business Be the Boss of You
Be your own boss, do what you love, and live the entrepreneurial dream by putting your business on autopilot! Filled with expert advice and practical tools, Outsource Smart reveals a proven system for developing and sharpening the productivity and problem-solving skills most essential to success. Learn how to hire, train, and manage a virtual assistant and successfully outsource all the critical tasks of running your own business.
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27. |  THE PERFECT CORPORATE BOARD: A HANDBOOK FOR MASTERING THE UNIQUE CHALLENGES OF SMALL-CAP COMPANIES By: Adam Epstein Publisher: McGraw-Hill Publication Date: 19-DEC-2012 Insert Date: 01-DEC-2012 Slots: 1.0 | Overview: THE PERFECT CORPORATE BOARD: A HANDBOOK FOR MASTERING THE UNIQUE CHALLENGES OF SMALL-CAP COMPANIES
At a time when the U.S. economy is relying on small and medium-sized companies to provide more jobs, the healthy functioning of corporate boards is more critical than ever. But the dialog on corporate governance has thus far focused predominantly on large corporations. As a result of “one-size-fits-all” governance, small-cap companies are routinely stymied by unique governance issues for which there has been no objective, practical guidance--until now.
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28. |  Mike Meyers’ CompTIA A+® Certification Passport, Fifth Edition (Exams 220-801 & 220-802) By: Michael Meyers; Scott Jernigan Publisher: McGraw-Hill Publication Date: 14-DEC-2012 Insert Date: 01-DEC-2012 Slots: 1.0 | Overview: Mike Meyers’ CompTIA A+® Certification Passport, Fifth Edition (Exams 220-801 & 220-802)
Get on the fast track to becoming CompTIA A+ certified with this affordable, portable study tool. Inside, certification training expert Mike Meyers guides you on your career path, providing expert tips and sound advice along the way. With an intensive focus only on what you need to know to pass CompTIA A+ Exams 220-801 & 220-802, this certification passport is your ticket to success on exam day.
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29. |  SOAR SELLING: How To Get Through to Almost Anyone--the Proven Method for Reaching Decision Makers By: David Hibbard; Marhnelle Hibbard Publisher: McGraw-Hill Publication Date: 19-DEC-2012 Insert Date: 01-DEC-2012 Slots: 1.0 | Overview: SOAR SELLING: How To Get Through to Almost Anyone--the Proven Method for Reaching Decision Makers
“SOAR Selling is a mission-critical tool for building lasting, profitable relationships. David and Marhnelle go far beyond defining a sales process by rolling up their sleeves to share their secret about what you absolutely must do to get in anywhere.” Marcus Buckingham, New York Times bestselling author, researcher, motivational speaker, and business consultant.
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30. |  By: Stephan Schiffman Publisher: McGraw-Hill Publication Date: 08-NOV-2012 Insert Date: 01-DEC-2012 Slots: 1.0 |
From America’s #1 sales trainer the ultimate closers guide for selling services Stephan Schiffman the acclaimed author of The 25 Habits of Highly Successful Salespeople and other top-selling sales books applies his proven strategies to help you get the edge in one of the most challenging but potentially rewarding categories in the sales game.
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31. |  CompTIA A+ Certification Practice Exams, Second Edition (Exams 220-801 & 220-802) By: James Pyles; Michael Chapple; Michael Pastore Publisher: McGraw-Hill Publication Date: 02-OCT-2012 Insert Date: 29-NOV-2012 Slots: 1.0 | Overview: CompTIA A+ Certification Practice Exams, Second Edition (Exams 220-801 & 220-802)
Don’t Let the Real Test Be Your First Test! CompTIA A+ Certification Practice Exams, Second Edition (Exams 220-801&220-802) is filled with more than 1000 realistic practice questions to prepare you for these challenging exams. To help you understand the material, in-depth explanations of both the correct and incorrect answers are included for every question. This practical guide covers all official objectives for Exams 220-801 and 220-802 and is the perfect companion to CompTIA A+ Certification Study Guide, Eighth Edition.
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32. |  Executive Presence: The Art of Commanding Respect Like a CEO By: Harrison Monarth Publisher: McGraw-Hill Publication Date: 12-OCT-2009 Insert Date: 29-NOV-2012 Slots: 1.0 | Overview: Executive Presence: The Art of Commanding Respect Like a CEO
Get the Key to the Boardroom withPowerful Executive Presence!“This book can be a key aid in helping you make it to the next level! Greatcoaching for anyone who is even thinking of becoming an executive!” Marshall Goldsmith, New York Times bestselling author ofWhat Got You Here Won’t Get You There“On the corporate battlefield a true leader’s success is based upon his or her ability to communicate effectively, persuade others to follow a goal, and execute it. This leads tosuccess for all. When the stakes are high, you’re well advised to read this book first.” Scott A. Gaines, vice president,...
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33. |  By: Judith W. Umlas Publisher: McGraw-Hill Publication Date: 16-NOV-2012 Insert Date: 26-NOV-2012 Slots: 1.0 |
Go Grateful have the courage to learn, the vision tolead, and the passion to grow. When employees are engaged, they are passionate and feel a deeper connection to their work. Grateful Leadership is an essential approach for leaders who want to achieve the bottom line and foster a value driven workforce to build stronger professional relationships with customers, stakeholders, and employees. Grateful Leadership shows how to create a more positive and meaningful connection between you and the people you lead. These skills are a catalyst for making immediatepositive changes in your workplace...
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34. |  By: Jason Williams Publisher: McGraw-Hill Publication Date: 30-NOV-2012 Insert Date: 22-NOV-2012 Slots: 1.0 |
LEVERAGE YOUR MOST POWERFUL TRADING ASSET: YOUR PERSONALITY The Mental Edge in Trading explains the critical link between successful trading and personality traits and it gives you the tools to use this information to makesmarter trades.A highly trained psychiatrist, Dr. Jason Williams, son of legendary trader Larry Williams, explains how to assessand measure your innate personality traits and align them with your trading style for more profitable trading on a more consistent basis. Dr. Williams tested proven winning traders who were managing billions of dollars to see what the great...
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35. |  Contagious Selling: How to Turn a Connection into a Relationship that Lasts a Lifetime By: David Rich Publisher: McGraw-Hill Publication Date: 19-SEP-2012 Insert Date: 22-NOV-2012 Slots: 1.0 | Overview: Contagious Selling: How to Turn a Connection into a Relationship that Lasts a Lifetime
The breakthrough selling method that converts leadsinto customers, customers into repeat customers, andrepeat customers into lifelong relationships Sales people too often approach selling as a transaction instead of a relationship going in with the intention to sell rather than to build a relationship. Use the lessons in Contagious Selling to put relationships first and sales will inevitably follow. Contagious Selling provides the tools for captivating even the toughest customers and then cultivating genuine relationships through the power of being contagious. A leading expert on...
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36. |  By: Paul Marsden; Paul Chaney Publisher: McGraw-Hill Publication Date: 12-JUN-2012 Insert Date: 20-NOV-2012 Slots: 1.0 | Overview: F-Commerce Handbook
The 10 Secrets to Selling on the World’s #1 Social NetworkFacebook is the perfect tool for reaching out to customers. Now, you need to take the next step and make it pay by selling on Facebook. The f-Commerce Handbook shows you how. From the co-editors of Social Commerce Today, The f-Commerce Handbook delivers practical guidance, proven strategies, and best practices to profit from Facebook as a direct sales channel.The f-Commerce Handbook reveals ten smart but simple secrets for running profitable sales events on Facebook, all designed and proven to build your business and monetize your...
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37. |  By: Brandy Mychals Publisher: McGraw-Hill Publication Date: 16-NOV-2012 Insert Date: 20-NOV-2012 Slots: 1.0 |
Predict if Your Clients Will Say YES in Just 7 Seconds How to Read a Client from Across the Room gives you the clues and tools to get someone to say “yes” to you in an instant by tailoring your communication methods on the fly to suit that person’s character type. “A quick and powerful method for understanding the very essence of your prospective client. Watch your referrals and bank account grow.”
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38. |  The Viral Video Manifesto: Why Everything You Know is Wrong and How to Do What Really Works By: Stephen Voltz; Fritz Grobe Publisher: McGraw-Hill Publication Date: 14-DEC-2012 Insert Date: 20-NOV-2012 Slots: 1.0 | Overview: The Viral Video Manifesto: Why Everything You Know is Wrong and How to Do What Really Works
The creators of the exploding-Mentos/Diet Coke YouTube sensation reveal the secrets for creating videos that have been watched by millionsStephen Voltz and Fritz Grobe—the creators of the wildly viral videos "The Extreme Diet Coke and Mentos Experiments"—provide a practical how-to guide showing what really works online and exactly how to do it using four core principles: being genuine, interesting, unforgettable, and creating a connection.Stephen Voltz and Fritz Grobe run Eepybird.com. Their videos have been viewed by more than 100 million people.
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39. |  The Trading Book Course: A Practical Guide to Profiting with Technical Analysis By: Anne-Marie Baiynd Publisher: McGraw-Hill Publication Date: 07-DEC-2012 Insert Date: 20-NOV-2012 Slots: 1.0 | Overview: The Trading Book Course: A Practical Guide to Profiting with Technical Analysis
The companion volume to The Trading Book practical, hands-on exercises that make trading decisions easier than ever Filled with activities, exercises, and expert advice, The Trading Book Course explains how to accuratelyidentify market conditions before beginning to trade--which is the key to determining the best entry and exit points possible. It also teaches you how to combine powerful technical analysis with smart trading psychology to increase your chances of success even more! The Trading Book Course provides everything you need to evaluate: Trends * Peaks * Price/Volume Relationships...
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40. |  By: Shel Leanne Publisher: McGraw-Hill Publication Date: 10-JUL-2012 Insert Date: 20-NOV-2012 Slots: 1.0 |
Updated to include speeches on the death of bin Laden, the Arab Spring, and other historic moments on the podium In speech after speech, Barack Obama fires up enthusiastic supporters with his inspiring vision, rousing rhetoric, and charismatic presence. His outstanding communication skills gave rise to an unprecedentedpolitical movement and launched him to the top of the world political stage. But inspiring and persuading millions isn’t simply a product of innate ability. Barack Obama spent time and effort honing skills that have made him so successful. These techniques are vital not only...
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