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41. |  Understanding Leadership Competencies: Creating Tomorrow’s Leaders Today By: Patricia Guggenheimer; Mary Diana Szulc Publisher: Crisp Learning Publication Date: 01-JAN-1998 Insert Date: 18-AUG-2004 Slots: 1.0 | Overview: Understanding Leadership Competencies: Creating Tomorrow’s Leaders Today
This self-evaluation book looks at the qualities and competencies that are consistently found in outstanding leaders. Discover nine competencies in hard-to-pin-down areas like passion, integrity, and humor that lie well beyond the ordinary confines of management theory and practice—yet they contribute greatly to what we recognize as true leadership.
Coverage includes—
To explain the process of determining leadership competencies
To discuss personal qualities of leaders
To discuss actions that competent leaders take
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42. |  Rate Your Skills as a Manager: A Crisp Assessment Profile By: Elwood Chapman Publisher: Crisp Learning Publication Date: 01-JAN-1991 Insert Date: 18-AUG-2004 Slots: 1.0 | Overview: Rate Your Skills as a Manager: A Crisp Assessment Profile
This comprehensive book discusses twelve primary management functions, then provides a self-evaluation inventory for each. You can measure your performance for each skill and learn how to strengthen those that need improvement.
Coverage includes—
To explain principles of planning, delegating, and maintaining control
To discuss employee relations
To discuss professionalism and leadership
To learn tips for problem solving and managing change
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43. |  Training Managers to Train: Improving Employee Performance By: David K. Hayes, Ph.D.; Brother Herman E. Zaccarelli, C.S.C. Publisher: Crisp Learning Publication Date: 01-JAN-1988 Insert Date: 18-AUG-2004 Slots: 1.0 | Overview: Training Managers to Train: Improving Employee Performance
Training managers to train presents you with what you need to know to begin the training process. You will learn how to identify your training needs through determine and defining what task is part of the work, and than preparing a training plan. Then you will decide how to carry out training presentation and how to evaluate its effectiveness
Coverage includes—
To present practical tips for planning training programs for managers
To show how to define a job
To explain training methods
To discuss follow-up of training Assessing Your...
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44. |  Rightful Termination: Avoiding Litigation By: Richard Stiller; Ron Visconti Publisher: Crisp Learning Publication Date: 01-JAN-1994 Insert Date: 18-AUG-2004 Slots: 1.0 | Overview: Rightful Termination: Avoiding Litigation
When managers are faced with having to dismiss an employee, termination can be made easier by understanding the process involved. This book is designed to help correct the myths and misconceptions, and to explain the legal ramifications of employee termination.
Coverage includes—
To show how hiring decisions can create termination problems
To discuss disciplining techniques and consequences
To explain good termination practices
To explain legal ramifications of termination
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45. |  Motivating at Work: Empowering Employees to Give Their Best By: Twyla Dell Publisher: Crisp Learning Publication Date: 01-JAN-1993 Insert Date: 18-AUG-2004 Slots: 1.0 | Overview: Motivating at Work: Empowering Employees to Give Their Best
Follow these handy tips and you will increase team performance—while making the job more enjoyable for everyone. Become a leader who inspires and rewards employees to give their best. Raise expectations and performance. Learn how to create a motivating workplace. Increase productivity with the LEARN method.
Coverage includes—
To define the empowered workplace
To define qualities of supervision in an empowered workplace
To explain what motivates individual behavior
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46. |  Vocabulary Improvement: Words Made Easy By: Diana Bonet Publisher: Crisp Learning Publication Date: 01-JAN-1992 Insert Date: 18-AUG-2004 Slots: 1.0 | Overview: Vocabulary Improvement: Words Made Easy One key to success in business is the possession of a solid vocabulary. This entertaining book, written at an adult basic skills level, offers a comprehensive look at the English language and its usages. Games, puzzles, and exercises make learning vocabulary both interesting and fun. Coverage includes—
To introduce English word history and usage principlesTo explain the use of roots, idioms and slangTo support building a strong vocabulary
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47. |  Successful Negotiation: Effective “Win-Win” Strategies and Tactics By: Robert B. Maddux Publisher: Crisp Learning Publication Date: 01-JAN-1995 Insert Date: 18-AUG-2004 Slots: 1.0 | Overview: Successful Negotiation: Effective “Win-Win” Strategies and Tactics
Strive to approach every negotiation with both parties’ interests in mind. The six-step process in this course will help you make each negotiation a "win-win," draft agreements that will succeed, and create lasting relationships. Increase your courage and confidence. Apply negotiation techniques and strategies that work. Learn to compromise and make it work for you.
Coverage includes—
To define negotiation opportunities and attitudes
To present the progression needed for negotiations to work smoothly
To provide negotiation strategies and...
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48. |  Personal Financial Fitness A Practical Guide to Improve the Health of Your Wealth By: Allen Klosowski Publisher: Crisp Learning Publication Date: 01-JAN-1999 Insert Date: 18-AUG-2004 Slots: 1.0 | Overview: Personal Financial Fitness A Practical Guide to Improve the Health of Your Wealth
Newly revised to provide the latest in personal financial planning techniques and investment strategies, this book includes a step-by-step plan to help reduce taxes, increase investment income, build wealth, and plan for a more secure retirement.
Coverage includes—
To add to your knowledge and understanding of money management in order to invest your funds more effectively
To help clarify long term goals and prepare for a secure retirement
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49. |  Clear Writing: A Step-by-Step Guide By: Diana Bonet Publisher: Crisp Learning Publication Date: 01-JAN-1991 Insert Date: 18-AUG-2004 Slots: 1.0 | Overview: Clear Writing: A Step-by-Step Guide
This basic, self-study book will help you develop a direct, clear, and concise writing style. It presents a step-by-step approach for writing effective sentences, paragraphs, and other informational formats. Self-editing techniques for avoiding common writing problems are carefully explained.
Coverage includes—
To explain words and their functions
To discuss constructing sentences
To discuss matters of personal style
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50. |  Mentoring: How to Develop Successful Mentor Behaviors By: Gordon F. Shea Publisher: Crisp Learning Publication Date: 01-JAN-2001 Insert Date: 18-AUG-2004 Slots: 1.0 | Overview: Mentoring: How to Develop Successful Mentor Behaviors
This book will provide you with the tools to understand the unique role of mentors in today’s workplace, determine the most effective mentoring style for your situation, establish agreements to ensure a successful and rewarding relationship, and avoid behaviors that may interfere with mentee growth and development. Mentoring is a rewarding relationship that benefits both participants and the organization. The relationship is now seen as a process of two people working together for mutual gain and enrichment based on their shared experience. Today’s mentoring has evolved from simply...
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51. |  Customer Satisfaction: Practical Tools for Building Important Relationships By: Dru Scott, Ph.D. Publisher: Crisp Learning Publication Date: 01-JAN-2000 Insert Date: 18-AUG-2004 Slots: 1.0 | Overview: Customer Satisfaction: Practical Tools for Building Important Relationships
After completing this course, you'll have the skills to build and maintain long-term customer relationships, handle difficult people, and overcome barriers to customer satisfaction. By learning to define targets for superior customer service, you will create repeat business with every customer contact you make. Providing superior service means solving problems, dealing with frustrations and stress, giving and receiving feedback, avoiding placing blame on others, and communicating effectively. This course will teach you all the critical skills to achieve outstanding customer...
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52. |  Preventing Workplace Violence: Positive Management Strategies By: Marianne Minor Publisher: Crisp Learning Publication Date: 01-JAN-1994 Insert Date: 18-AUG-2004 Slots: 1.0 | Overview: Preventing Workplace Violence: Positive Management Strategies
Preventing Workplace Violence will teach you all the things you need to know as a protective manager: How to recognize a potentially violent employee, how to develop an accurate but fair screening process, and how to develop positive management strategies to prevent critical incidents. This book will provide you with skills on coaching and counseling violent employees, advice on creating intervention plans, and ways for you to protect your staff in the workplace.
Coverage includes—
To explain reasons for violence in the workplace
To present violence prevention...
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53. |  Starting Your New Business: A Guide for Entrepreneurs By: Charles L. Martin Publisher: Crisp Learning Publication Date: 01-JAN-1993 Insert Date: 18-AUG-2004 Slots: 1.0 | Overview: Starting Your New Business: A Guide for Entrepreneurs
Everything you need to know to create, launch, and operate any small business successfully, from preparing a business plan to launching the venture.
Coverage includes—
To facilitate decision making regarding starting a new business
To review basic business-operating procedures
To discuss the economics of running a business
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54. |  Putting Diversity to Work: How to Successfully Lead a Diverse Workforce By: Simma George Kate F. Lieberman, Simons, Berardo Publisher: Crisp Learning Publication Date: 01-JAN-2003 Insert Date: 18-AUG-2004 Slots: 1.0 | Overview: Putting Diversity to Work: How to Successfully Lead a Diverse Workforce
Putting diversity to work in today's organization is everyone's job. More and more, organizations are seeing that true success occurs on not just one, but on three bottom lines: profit, people, and planet. This book focuses on the business case and best practices for bringing the best out of all kinds of people. It is written for people who manage people and care for the places in which people work.
Coverage includes—
To explain how diversity adds value to an organization
To present ways that organizations can support and improve their diversity...
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55. |  Writing Fitness Practical Exercises for Better Business Writing By: Jack Swenson Publisher: Crisp Learning Publication Date: 01-JAN-2001 Insert Date: 18-AUG-2004 Slots: 1.0 | Overview: Writing Fitness Practical Exercises for Better Business Writing
This book can help you develop the business writing skills you need to succeed. It is a book of exercises for busy people who want to write better memos, letters, and reports. The exercises are designed to tone and strengthen a writer's style, just like physical exercise and diet are used to build a healthy body. This book explains how to slim down sentences to make the meaning clearer. It shows how to choose stronger words. Writing Fitness can help anyone learn to write a clear, concise memo, persuasive letter, or well-organized report.
Coverage includes—
To give techniques...
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56. |  Rapid Team Deployment: Building High-Performance Project Teams By: Sandy Pokras Publisher: Crisp Learning Publication Date: 01-JAN-1995 Insert Date: 18-AUG-2004 Slots: 1.0 | Overview: Rapid Team Deployment: Building High-Performance Project Teams
This integrated approach to high-performance team building delivers the how-tos of planning, structuring, recruiting, and improving. You don’t need years of experience as a team leader to elicit successful outcomes—just the basics you’ll find in this concise guide that takes you from initial strategy setting to final follow-up.
Coverage includes—
A practical way to launch project teams and turn them into high-performance units that achieve quick success
Learn about team mechanics, proven principles, and group dynamics through results-oriented tools
How-tos...
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57. |  Sexual Harassment in the Workplace: A Guide to Prevention By: Juliana Lightle, Ph.D.; Elizabeth H. Doucet, Esq. Publisher: Crisp Learning Publication Date: 01-JAN-1992 Insert Date: 18-AUG-2004 Slots: 1.0 | Overview: Sexual Harassment in the Workplace: A Guide to Prevention
Learn how to handle complaints and how to prevent sexual harassment in your workplace by understanding the legal, professional, and personal aspects of sexual harassment.
Coverage includes–
To define sexual harassment
To explain the effect of sexual harassment and why it occurs
To explain EEOC guidelines regarding sexual harassment
To explain ways to prevent sexual harassment in the workplace
To show ways to handle sexual harassment complaints
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58. |  Your First Thirty Days: Building a Professional Image in a New Job By: Elwood N. Chapman; Robert B. Maddux Publisher: Crisp Learning Publication Date: 01-JAN-1997 Insert Date: 18-AUG-2004 Slots: 1.0 | Overview: Your First Thirty Days: Building a Professional Image in a New Job
This newly revised guide for career development during the first month on a job is for anyone just hired or anticipating a new position. Get off to a good start in a new job using this book's practical advice on grooming, timeliness, and productivity. Learn the secrets of surviving office politics, building a professional image, and using your attitude to shape your ultimate success.
Coverage includes–
To explain techniques of human relations skills
To discuss your job productivity
To show how to deal with new job situations
To discuss problems...
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59. |  Handling the Difficult Employee: Solving Performance Problems By: Marty Brounstein Publisher: Crisp Learning Publication Date: 01-JAN-1993 Insert Date: 18-AUG-2004 Slots: 1.0 | Overview: Handling the Difficult Employee: Solving Performance Problems
Sooner or later every supervisor must deal with a difficult employee. This book helps managers understand why performance problems occur, and how to resolve them. It includes a six-step intervention model, and a thorough discussion of discipline and termination procedures.
Coverage includes–
To clarify how to intervene
To explain the intervention conference
To advise regarding termination
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60. |  Building Trust: A Manager’s Guide for Business Success By: Mary Galbreath Shurtleff, M.A., M.I.M Publisher: Crisp Learning Publication Date: 01-JAN-1998 Insert Date: 18-AUG-2004 Slots: 1.0 | Overview: Building Trust: A Manager’s Guide for Business Success
The concept of trust may, at first glance, seem odd as a component of an effective business strategy. However, trust is at the heart of how we act in many business situations and how we approach trust can be vital to our success. In this book the benefit of trust is explored as is the damage resulting from lack of trust. In addition, you'll examine the three steps that encourage trust—asking for input and using it; doing what you say you'll do; and delegating effectively.
Coverage includes—
To explain the concepts of trust, credibility, and mutual understanding
To...
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