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1. |  CAPM®/PMP® Project Management Certification By: Joseph Phillips Publisher: McGraw-Hill Osborne Media Publication Date: 04-APR-2007 Insert Date: 04-JUN-2009 Bookshelf Slots: 1.0 | Overview: CAPM®/PMP® Project Management Certification
Get complete coverage of all the Certified Associate in Project Management (CAPM) and the Project Management Professional (PMP) exam topics from this comprehensive volume. Covering the Project Management Body of Knowledge (PMBOK), CAPM/PMP Project Management Certification All-in-One Exam Guide features learning objectives at the beginning of each chapter, expert exam tips, practice questions, and in-depth explanations. Detailed and authoritative, this book serves as both a complete certification study guide and an essential on-the-job reference.
Get full details on all exam topics...
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2. |  Six Sigma Business Scorecard: Creating a Comprehensive Corporate Performance measurement Sysytem By: Praveen Gupta Publisher: McGraw-Hill Osborne Media Publication Date: 12-DEC-2006 Insert Date: 04-JUN-2009 Bookshelf Slots: 1.0 | Overview: Six Sigma Business Scorecard: Creating a Comprehensive Corporate Performance measurement Sysytem
Praveen Gupta was at Motorola in 1987 when Bill Smith first proposed what has become Six Sigma, and has been working to improve processes ever since. Somewhere along the line Mr. Gupta became focused on the problems of relating corporate goals and profits to process changes. Mr. Gupta describes the history and practices of Six Sigma in a few succinct chapters. He goes on to compare and contrast Six Sigma measures with ISO 9000 measures and the measures used by the US's Baldrige award system. In the end he concludes that, while each contributes to improved processes, they do not tend to...
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3. |  Successful Business Intelligence: Secrets to Making BI a Killer App By: Cindi Howson Publisher: McGraw-Hill Osborne Media Publication Date: 26-NOV-2007 Insert Date: 04-JUN-2009 Bookshelf Slots: 1.0 | Overview: Successful Business Intelligence: Secrets to Making BI a Killer App
"If you want to be an analytical competitor, you've got to go well beyond business intelligence technology. Cindi Howson has wrapped up the needed advice on technology, organization, strategy, and even culture in a neat package. It's required reading for quantitatively oriented strategists and the technologists who support them." --Thomas H. Davenport, President's Distinguished Professor, Babson College and co-author, Competing on Analytics
"When used strategically, business intelligence can help companies transform their organization to be more agile, more competitive, and more...
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4. |  The Six Sigma Project Planner: A Step-by-Step Guide to Leading a Six Sigma Project Through DMAIC By: Thomas Pyzdek Publisher: McGraw-Hill Osborne Media Publication Date: 21-MAR-2003 Insert Date: 04-JUN-2009 Bookshelf Slots: 1.0 | Overview: The Six Sigma Project Planner: A Step-by-Step Guide to Leading a Six Sigma Project Through DMAIC
The Six Sigma Project Planner shows Six Sigma Black Belts and Green Belts how to use project management tools to complete Six Sigma improvements on time and on budget.
The Planner provides dozens of reproducible project management tools for following the proven Define-Measure-Analyze-Improve- Control (DMAIC) process improvement format.
Readers who follow its guidelines will be able to quickly and effectively:
Determine a Six Sigma project's ROI
Correct problems in current processes
Develop and implement entirely new processes
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5. |  Publisher: McGraw-Hill Osborne Media Publication Date: 24-JUN-2003 Insert Date: 11-MAY-2009 Bookshelf Slots: 1.0 |
Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.
Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.
Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford...
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6. |  STATISTICS FOR SIX SIGMA MADE EASY! By: Warren Brussee Publisher: McGraw-Hill Osborne Media Publication Date: 12-MAY-2004 Insert Date: 01-MAY-2009 Bookshelf Slots: 1.0 | Overview: STATISTICS FOR SIX SIGMA MADE EASY!
This is the first simple, low-level guide to using the powerful statistical tools of Six Sigma to solve real-world problems. Warren Brussee, a Six Sigma manager who helped his teams generate millions of dollars in savings, shows how to plot, interpret, and validate data for a Six Sigma project. The basic statistical tools in the book can be applied to manufacturing, sales, marketing, process, equipment design, and more. Best of all, no background in statistics is required to start improving quality and initiating cost-saving improvements right away.
Features dozens of Six Sigma...
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7. |  Master Data Management and Customer Data Integration for a Global Enterprise Publisher: McGraw-Hill Osborne Media Publication Date: 24-MAY-2007 Insert Date: 01-MAY-2009 Bookshelf Slots: 1.0 | Overview: Master Data Management and Customer Data Integration for a Global Enterprise
Gain a complete and timely understanding of your customers using MDM-CDI and the real-world information contained in this comprehensive volume. Master Data Management and Customer Data Integration for a Global Enterprise explains how to grow revenue, reduce administrative costs, and improve client retention by adopting a customer-focused business framework.
Learn to build and use customer hubs and associated technologies, secure and protect confidential corporate and customer information, provide personalized services, and set up an effective data governance team. You'll also get full...
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8. |  Delivering Business Intelligence with Microsoft® SQL Server™ 2005 By: Brian Larson Publisher: McGraw-Hill Osborne Media Publication Date: 23-JAN-2006 Insert Date: 01-MAY-2009 Bookshelf Slots: 1.0 | Overview: Delivering Business Intelligence with Microsoft® SQL Server™ 2005
Put timely, mission-critical information in the hands of employees across your organization using Microsoft SQL Server 2005 and the comprehensive information in this unique resource. Delivering Business Intelligence with Microsoft SQL Server 2005 shows you, step-by-step, how to author, customize, and distribute information that will give your company the competitive edge. It's all right here--from data mining, warehousing, and scripting techniques to MDX queries, KPI analysis, and the all-new Unified Dimensional Model. Real-world examples, start-to-finish exercises, and downloadable code...
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9. |  By: Richard Hodge; Lou Schachter Publisher: McGraw-Hill Osborne Media Publication Date: 03-FEB-2006 Insert Date: 28-APR-2009 Bookshelf Slots: 1.0 | Overview: THE MIND OF THE CUSTOMER
"Today's sales professionals have to find a way to contribute to their customers' ability to satisfy their own customers and achieve their critical business goals." --Dale Hayes, Vice President of Sales, UPS
"The old world of buying them a scotch and having a great dinner is not enough.... The speed of change, the availability of information to your customers, and aggressive global competition has produced a new playing field." --Rick Cheatham, Sales Director, Information Processing & Systems Division, Avery Dennison
Let the world's best sales forces show you a new way of selling that...
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10. |  IT Project Management: On Track From Start to Finish, Second Edition By: Joseph Phillips Publisher: McGraw-Hill Osborne Media Publication Date: 23-MAR-2004 Insert Date: 28-APR-2009 Bookshelf Slots: 1.0 | Overview: IT Project Management: On Track From Start to Finish, Second Edition
Renowned IT project management expert, Joseph Phillips, again delivers an authoritative, easy-to-understand guide that delves into all CompTIA IT Project+ certification objectives. The "Inside the Exam" sections focus on the necessary topics to pass the new CompTIA exam. Each chapter features an end-of-chapter review, and the CD-ROM includes an IT Project+ practice test, plus templates and worksheets to use when managing a project. The included real-world examples that provide on-the-job insight from practicing project management professionals, and tie discussed theory to practice, make...
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