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Management
1. |  Run Your Business, Don't Let It Run You By: Clay Mathile Publisher: Berrett-Koehler Publishers Publication Date: 22-JUL-2013 Insert Date: 18-JUN-2013 Slots: 1.0 | Overview: Run Your Business, Don't Let It Run You No More 16-Hour Days!
Running your own business—the American dream—can be daunting: long days, none of the freedom you envisioned, no time for family and friends, and the unrelenting pressure to keep up the pace. Worse, all this hard work can only take you so far. To get to the next level, you need to stop being “Super-Employee” and become a leader who sets direction, operationalizes goals, monitors and controls results, and involves others. You need to run your business using an integrated professional management system.
Clay Mathile, who grew the Iams Company from $500K to $1 billion in...
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2. |  By: Jan Filochowski Publisher: FT Publishing International Publication Date: 13-JUN-2013 Insert Date: 14-JUN-2013 Slots: 1.0 | Overview: Too Good To Fail?
‘This book is a must for anyone interested in improving their management skills.’ Chris Green, Former Chief Executive, Virgin Trains ‘A rare combination of general principles and concrete advice. Wholeheartedly recommended.’ Professor Alison Wolf CBE, Director of Public Services Policy and Management, King’s College, London ‘A very wise and reflective book. Valuable lessons for every senior manager in every organisation.’ Professor Daniel T. Jones, author of Lean Thinking Business leaders the world over are hardwired to focus on success. But what...
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3. |  Slow management: Entreprendre la transition By: Claudio Vitari; Arvind Ashta; Marjolijn Bloemmen; Roxana Bobulescu; Diana Bratu; Michel Lepesant; Isabelle Né; Nhu Tuyên Lê Publisher: Pearson France Publication Date: 07-JUN-2013 Insert Date: 13-JUN-2013 Slots: 1.0 | Overview: Slow management: Entreprendre la transition
Tout comme le mouvement slow food est l'alternative au fast food, le slow management est une réponse au contexte actuel de crise et de course perpétuelle contre la montre, assorti d'exigences accrues de rentabilité et de productivité qui pèsent sur les managers. Prenant le contre-pied des tendances actuelles, il pose des limites au "toujours plus" et impose au "toujours plus vite" une lenteur réfléchie.
Véritable "pas de côté", il invite à entreprendre la transition dans les entreprises et notamment à :
Construire des relations de qualité, stables et de longue durée, avec les...
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4. |  IT Governance: Implementing Frameworks and Standards for the Corporate Governance of IT By: Alan Calder Publisher: IT Governance Ltd Publication Date: 13-MAR-2009 Insert Date: 13-JUN-2013 Slots: 1.0 | Overview: IT Governance: Implementing Frameworks and Standards for the Corporate Governance of IT
Use an IT Governance strategy to reduce risk
An Introduction for Directors and IT professionals
The modern organisation is increasingly working within the context of corporate governance.
The subject dictates their day-to-day and strategic activities, especially corporate
information asset risk management and investment, and the ICT infrastructure within which those information assets are collected, manipulated, stored and deployed.
But what is corporate governance, and why is it important to the IT professional? Why is IT governance important to the company director, and what do...
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5. |  The Definitive Guide to IT Service Metrics By: Kurt McWhirter; Ted Gaughan Publisher: IT Governance Ltd Publication Date: 30-AUG-2012 Insert Date: 12-JUN-2013 Slots: 1.0 | Overview: The Definitive Guide to IT Service Metrics
"The ultimate reference guide to IT Service Metrics
Co-published by IT Governance Ltd and itSMF USA
IT service metrics: Manage them. Measure them. Make them work for you.
Measuring success is crucial, but how do we do it? How can we be sure that the IT services we offer are adding real value to our business?
Used just as they are, the metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. You may prefer and are encouraged to...
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6. |  By: Michael Ballé; Godefroy Beauvallet Publisher: Pearson France Publication Date: 12-APR-2013 Insert Date: 12-JUN-2013 Slots: 1.0 | Overview: Le management lean
On peut choisir de réussir... à condition de retrouver le chemin du développement : tout le monde est friand de produits réussis, agréables, utiles, à des prix abordables. Comment focaliser les énergies et initiatives de tous pour créer des produits et services innovants ?
La promesse du management lean est d'allier la satisfaction (celle des clients, des employés et des partenaires) à la croissance (celle de l'entreprise et des personnes). Le secret de son succès réside dans le développement des individus qui seul permet de créer de meilleurs produits et de meilleurs services.
Le...
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7. |  By: Tony Drewitt Publisher: IT Governance Ltd Publication Date: 09-APR-2013 Insert Date: 11-JUN-2013 Slots: 1.0 | Overview: A Manager's Guide to ISO22301
"Understand ISO22301 Business Continuity
Have you ever wondered whether your business continuity plan is any good, or whether you've even got a business continuity plan? When something goes wrong it is no longer acceptable to 'shoot from the hip' or 'wing it'. Corporate governance codes and company law require directors to have thought of, and planned for, interruptive incidents so that there is at least some hope of an effective response.
A Manager's Guide to ISO22301 shows you how to develop and implement a business continuity management (BCM) and disaster recovery plan, ensuring you...
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8. |  By: Angelo Esposito; Timothy Rogers Publisher: IT Governance Ltd Publication Date: 07-FEB-2013 Insert Date: 11-JUN-2013 Slots: 1.0 | Overview: Ten Steps to ITSM Success
Co-published by IT Governance Ltd and itSMF USA
A wealth of material has been written to describe the underlying mechanics of ITSM, but very little practical advice is available on how to implement ITSM best practices to achieve an organization's business objectives.
The official ITIL® volumes explain what service management is, how the processes work and fit together, and why IT shops should adopt the practice, but they are notoriously vague on how to design and implement an ITSM model in a real organization.This challenge is best understood by those with experience of transforming...
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9. |  Measuring your IT: Identifying the metrics that matter By: John Stewart Publisher: IT Governance Ltd Publication Date: 15-NOV-2012 Insert Date: 11-JUN-2013 Slots: 1.0 | Overview: Measuring your IT: Identifying the metrics that matter
"Does your IT measure up? How would you know? This pocket guide tells you how...
Regardless of whether you are client or provider, if you want to understand, assess or improve your IT, you first need to measure it.
But what do you measure? How and when do you take those measurements? Who does the measuring? And what do you do with the measurements once you've taken them?
Getting the measure of IT measurement
This pocket guide brings together client and provider perspectives on IT and outlines a set of common measures that both sides can relate to. It seeks to emphasise the...
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10. |  ITIL and Organizational Change By: Pamela Erskine Publisher: IT Governance Ltd Publication Date: 07-MAR-2013 Insert Date: 11-JUN-2013 Slots: 1.0 | Overview: ITIL and Organizational Change
Organizational change is difficult to manage and takes time to implement. How it is managed has a direct impact on its success. The implementation of ITIL can be particularly challenging, especially for organizations for whom it represents a radical change. So how do you ensure that the process goes smoothly and offers a return on your investment?
Identify the obstacles
In ITIL® and Organizational Change, Pamela Erskine analyzes some of the reasons why organizations fail to realize the benefits of ITIL and offers practical ways to avoid these pitfalls. She examines ways to clear the...
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11. |  No One of Us is as Strong as All of Us: Services, catalogs and portfolios By: Dan McLean Publisher: IT Governance Ltd Publication Date: 23-AUG-2012 Insert Date: 11-JUN-2013 Slots: 1.0 | Overview: No One of Us is as Strong as All of Us: Services, catalogs and portfolios
Stories in transforming ITIL® best practice into operational success – the second book of the series has arrived!
Fresh from tackling incidents, changes and problems in The ITSM Iron Triangle, Chris is back in this fantastic follow-up title.
High-performing IT organizations
High-performing IT organizations know success is more dependent on transforming behaviors than on the state of their technology. They've learned how to change behaviors as effectively as they change technology.
Your success depends on mastering the toughest task in business – transforming people's...
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12. |  Managing Business Transformation: A Practical Guide By: Melanie Franklin Publisher: IT Governance Ltd Publication Date: 04-OCT-2011 Insert Date: 11-JUN-2013 Slots: 1.0 | Overview: Managing Business Transformation: A Practical Guide
"Learn to manage change in your organisation
Change can bring improved efficiency, increased productivity and greater profitability. An effective manager knows how to identify and implement improvements. But how do you identify the changes that will benefit your business, and how do you implement them?
Change Management, step-by-step
In Managing Business Transformation: A Practical Guide, Melanie Franklin will guide you through all the stages of change management. Using real-life examples, up-to-date information and clear diagrams, this practical handbook will equip you to be an...
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13. |  By: Sarah Cook Publisher: IT Governance Ltd Publication Date: 24-FEB-2009 Insert Date: 11-JUN-2013 Slots: 1.0 | Overview: The Effective Manager
"Order this new book on Management Skills for High Performance today....
This series of books aims to provide practical guidance on a range of soft-skills areas for those in IT. They may also be used to good effect by others, including those who deal with IT professionals, in order to facilitate more effective and co-operative working practices.
The Effective Manager is intended to provide IT managers with practical advice and tips on how to become an effective manager.
Help develop your management skills
Whether you are new to management, or have been a manager for some time,...
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14. |  Key Performance Indicators (KPI) By: Bernard Marr Publisher: Financial Times/ Prentice Hall Publication Date: 21-JUN-2012 Insert Date: 05-JUN-2013 Slots: 1.0 | Overview: Key Performance Indicators (KPI)
Performance indicators are essential tools which will tell you if your business is on target or veering off course. Using the right indicators will help you deliver the right results. Key Performance Indicators cuts straight to the 75 + KPIs that matter. It explains what key performance indicators are, gives you short overviews of each metric and describes how to use the measure effectively. There are worked examples throughout which will equip you with the skills to understand, assess and interpret the most important aspects of any business. From net profit margin, to...
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15. |  By: Antonio E. Weiss Publisher: Financial Times/ Prentice Hall Publication Date: 14-MAY-2012 Insert Date: 05-JUN-2013 Slots: 1.0 | Overview: Key Business Solutions
This book explains how to resolve every challenge faced on a day-to-day basis in your business by presenting an unbeatable inventory of proven problem solving tools and techniques to help you tackle your toughest business dilemmas effectively. You will learn how to: · Overcome any business challenge with robust logic and structure · How to break down problems and make your workload lighter · Deliver the ‘killer’ recommendations · Discover how to successfully implement change in people and organisations · How to keep yourself, your team, and your stakeholders happy ...
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16. |  S.T.R.I.P.T.E.A.S.E: The Art of Corporate Warfare By: Mukul Deva Publisher: Marshall Cavendish International (Asia) Publication Date: 01-NOV-2012 Insert Date: 04-JUN-2013 Slots: 1.0 | Overview: S.T.R.I.P.T.E.A.S.E: The Art of Corporate Warfare
"In the intense competition of today's corporate world, CEOs cannot merely apply the theories of management they learnt in classrooms—unless, of course, they are content with mediocre success. No corporation can hope to succeed without proper strategies, discipline and determination—and there is no better place to learn those from than the battlefield. S.T.R.I.P.T.E.A.S.E. – The Art of Corporate Warfare studies military strategies, some brilliant, others flawed, taken from the times of Alexander the Great right up to recent military campaigns, and applies them to the dynamic, cut-throat...
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17. |  By: Peter Shaw Publisher: Marshall Cavendish International (Asia) Publication Date: 20-DEC-2012 Insert Date: 31-MAY-2013 Slots: 1.0 | Overview: Getting the Balance Right
Managers are continually faced with new challenges and dilemmas. Getting the balance right is never straightforward, however. We are always having to find the right point of equilibrium between leading and managing, the short and long term, the individual and the team, activity and reflection, and being resolute and adaptable.
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18. |  By: Michael Lawrence Faulkner Publisher: FT Press Publication Date: 09-JUN-2013 Insert Date: 28-MAY-2013 Slots: 1.0 | Electrifyall your leadership
communications...
at every level, in every encounter
The right
verbs
• help you build outstanding teams
• achieve stunning performance
• exude passion and confidence that make others
want to follow
Grab the
right verb and use it the right way to:Drive home your
message, whatever it is
Energize teams and workforces
Promote collaboration to maximize performance
Catalyze change at every level
Jam-packed
with examples drawing on thousands of years of storytelling,
literature, and experience
Indispensable for everyone who intends to be a truly great
leader ...
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19. |  By: Doug Lipp Publisher: McGraw-Hill Publication Date: 05-MAR-2013 Insert Date: 28-MAY-2013 Slots: 1.0 |
With a Foreword by Jim Cora, former Chairman of Disneyland International “A leadership blueprint, applicable in any organization.” -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It’s Your Ship When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that consistently gave Disney a tremendous advantage in the marketplace.
...
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20. |  By: Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler; David Maxfield Publisher: McGraw-Hill Publication Date: 04-APR-2013 Insert Date: 25-MAY-2013 Slots: 1.0 |
Hold anyone accountable. Master performance discussions. Get RESULTS.Broken promises, missed deadlines, poor behavior--they don’t just make others’ lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces.
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