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Operations
1. |  By: Dave Zwieback Publisher: O'Reilly Media, Inc. Publication Date: 07-MAY-2013 Insert Date: 08-MAY-2013 Slots: 0.0 | Overview: The Human Side of PostMortems Most postmortem writeups follow a predictable, linear format, writtenfrom a point of view of an omniscient narrator:
1) The outage happened (the acknowledgement)
2) Here's what we found out (the reasons)
3) Here's what we're doing to make sure this doesn't happen again (the remediation)
4) Sorry about that! (the apology)
What's almost always missing is any discussion of what people working under extreme stress experienced (confusion, frustration, anger, elation, etc.), what cognitive biases clouded their thinking, how they
made decisions with imperfect information, what communication...
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2. |  Operations Management: An Integrated Approach, 5th Edition By: R. Dan Reid; Nada R. Sanders Publisher: John Wiley & Sons Publication Date: 23-OCT-2012 Insert Date: 06-MAY-2013 Slots: 1.0 | Overview: Operations Management: An Integrated Approach, 5th Edition
The 5th edition of Operations Management continues to incorporate more of a business/qualitative focus with less emphasis on a quantitative presentation to OM. This new edition is focused on offering more problem solving hints and tips as part of the solution to most examples and solved problems throughout the book.
New content changes include an increased coverage of sustainability. Each chapter has a new section that features information on how sustainability is impacting the topic of that chapter. There is a new second virtual case on Healthcare and operations management. More...
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3. |  By: Josh More Publisher: Syngress Publication Date: 10-APR-2013 Insert Date: 03-MAY-2013 Slots: 1.0 | Overview: Assessing Vendors
Assessing vendors is a tricky process. Large and regulated organizations are forced to demonstrate due diligence in vendor assessment, but often do not know how to do this. This results in a great deal of busywork being required by both the vendors and the organizations. Smaller organizations don't know what to look for and, as a result, often wind up selecting based on price instead of value. This results in service failures and vendors that just milk their customers for as long as they can.
Assessing Vendors shows you how to walk the line between under- and over-assessing, so...
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4. | Rough Cuts  By: Dwight McNeill Publisher: FT Press Publication Date: 27-JUN-2013 Insert Date: 12-APR-2013 | This is the Rough Cut version of the printed
book.
In A Framework for Applying Analytics in
Healthcare, Dwight McNeill brings together best practices and
actionable lessons first learned in retail, finance, politics, and
beyond--and shows exactly how to adapt and apply them in
healthcare. Writing for analysts, operations specialists, and
managers throughout healthcare and related fields, McNeill
demonstrates how to use analytics to address inefficiencies, poor
population health outcomes, affordability, disparities, access to
insurance, lack of customer-centricity, and other problems and...
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5. |  By: Madeleine Nguyen-The Publisher: Editions d'Organisation Publication Date: 07-JUL-2011 Insert Date: 10-APR-2013 Slots: 1.0 | Overview: Importer
PrésentationTrouver des produits de qualité, à un bon prix, en provenance de fournisseurs sérieux, c'est déjà très bien. Mais s'approvisionner de l'étranger nécessite plus encore. C'est un métier à part entière.Il convient de se poser bien d'autres questions avant de lancer l'opération import, sous peine de voir sa marchandise bloquée en douane, non conforme à la commande ou de découvrir, un peu tard, l'ensemble des coûts générés par cette production étrangère, allant parfois jusqu'à justifier une relocalisation. Si l'approvisionnement à l'étranger est pressenti comme étant une solution...
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6. |  Théorie et pratique de l'audit interne By: Jacques Renard Publisher: Editions d'Organisation Publication Date: 07-JUL-2011 Insert Date: 10-APR-2013 Slots: 1.0 | Overview: Théorie et pratique de l'audit interne
PrésentationUn guide méthodologique pour les équipes d'auditeurs en activité.Un vade-mecum pour tous les responsables opérationnels, les sensibilisant aux risques et au contrôle interne.Un manuel d'apprentissage pour les étudiants et auditeurs débutants.Pour tous : la solution aux problèmes sémantiques et aux difficultés d'interprétation.La fonction d'audit interne, pour s'adapter à des secteurs d'activité de plus en plus nombreux, affine et développe ses techniques et méthodes. Cette 7e édition prend en compte les innovations les plus récentes, en particulier :la mise à jour des Normes...
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7. |  E-Logistics and E-Supply Chain Management By: Deryn Graham; Ioannis Manikas; Dimitris Folinas Publisher: IGI Global Publication Date: 30-APR-2013 Insert Date: 19-MAR-2013 Slots: 1.0 | Overview: E-Logistics and E-Supply Chain Management Business models rely on the development and use of technologies in logistics and supply chain management in order to continually improve business processes. E-Logistics and E-Supply Chain Management: Applications for Evolving Business explores the creation of integrated supply chains, the developments of virtual business, and the processes of re-engineering for business development. This reference source is useful for researchers, students, and practitioners to provide an academic and pragmatic approach to electronic logistics and supply chain management....
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8. |  Business-Oriented Enterprise Integration for Organizational Agility By: Robin Qiu Publisher: IGI Global Publication Date: 30-APR-2013 Insert Date: 19-MAR-2013 Slots: 1.0 | Overview: Business-Oriented Enterprise Integration for Organizational Agility Over the past few years, advancement in distributed computing and interconnected networks has enhanced the role of information technology and improved business performance around the world. As a result, enterprise integration has become a norm in competitive organizations by effectively integrating people, tools, and information. Business-Oriented Enterprise Integration for Organizational Agility explores technical integration challenges with a focus on identifying a viable solution. This book is essential for researchers and practitioners aiming to better understand how to enable rich,...
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9. | 
Supply Chain Design (Collection) By: Mark J. Schniederjans; Stephen B. LeGrand; Arthur V. Hill; Michael Watson; Sara Lewis; Peter Cacioppi; Jay Jayaraman Publisher: FT Press Publication Date: 02-MAR-2013 Insert Date: 12-MAR-2013 Slots: 1.0 | Overview: Supply Chain Design (Collection) A brand new collection of world-class
supply chain design solutions… 3 authoritative books, now in
a convenient e-format, at a great price!
3 authoritative eBooks deliver
state-of-the-art guidance for designing and optimizing highly
competitive global supply chains!
This unique 3 eBook package will help you
design state-of-the-art supply chains that deliver rapid,
quantifiable, and sustainable competitive advantage. The
Encyclopedia of Operations Management is the perfect
single-volume "field manual" for every supply chain or operations
management practitioner and student. Nearly 1,500...
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10. | 
Managing the Global Supply Chain (Collection) By: Chad W. Autry; Thomas J. Goldsby; John E. Bell; Arthur V. Hill Publisher: FT Press Publication Date: 02-MAR-2013 Insert Date: 12-MAR-2013 Slots: 1.0 | Overview: Managing the Global Supply Chain (Collection) A brand new collection of insights and
actionable techniques for world-class supply chain
management… 2 authoritative books, now in a convenient
e-format, at a great price!
2 authoritative eBooks deliver
comprehensive resources for managing state-of-the-art supply chains
in challenging global environments
Master the latest techniques for overcoming
your most difficult operations and supply chain management
challenges! This unique 2 eBook package will help you address
issues ranging from Lean/Six Sigma to transportation and
warehousing, and anticipate emerging global issues – so you
can...
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11. |  Statistical Methods in Customer Relationship Management By: V. Kumar; J. Andrew Petersen Publisher: John Wiley & Sons Publication Date: 24-SEP-2012 Insert Date: 27-FEB-2013 Slots: 1.0 | Overview: Statistical Methods in Customer Relationship Management
Statistical Methods in Customer Relationship Management focuses on the quantitative and modeling aspects of customer management strategies that lead to future firm profitability, with emphasis on developing an understanding of Customer Relationship Management (CRM) models as the guiding concept for profitable customer management. To understand and explore the functioning of CRM models, this book traces the management strategies throughout a customer's tenure with a firm. Furthermore, the book explores in detail CRM models for customer acquisition, customer retention, customer acquisition...
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12. |  An Introduction to Supply Chain Management By: Edmund Prater; Kim Whitehead Publisher: Business Expert Press Publication Date: 01-FEB-2013 Insert Date: 23-FEB-2013 Slots: 1.0 | Overview: An Introduction to Supply Chain Management If you’re a manager of a supply chain operation, or a student learning about supply chain management, this book will provide not only an overview of supply chain management but also a framework for subsequent, more detailed study in various aspects of supply management. This book reviews the evolution of supply chain management concepts and discusses trends in global markets and strategic competitiveness. It then focuses on the major issues involved in managing a competitive supply chain including: forecasting, inventory management, distribution, dealing with uncertainty, reverse logistics,...
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13. |  By: Andy Polaine; Lavrans Løvlie; Ben Reason Publisher: Rosenfeld Media Publication Date: 13-MAR-2013 Insert Date: 22-FEB-2013 Slots: 1.0 | Overview: Service Design Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society....
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14. |  Strategies to the Prediction, Mitigation and Management of Product Obsolescence By: Bjoern Bartels; Ulrich Ermel; Peter Sandborn; Michael G. Pecht Publisher: John Wiley & Sons Publication Date: 29-MAY-2012 Insert Date: 19-FEB-2013 Slots: 1.0 | Overview: Strategies to the Prediction, Mitigation and Management of Product Obsolescence
Supply chains for electronic products are primarily driven by consumer electronics. Every year new mobile phones, computers and gaming consoles are introduced, driving the continued applicability of Moore's law. The semiconductor manufacturing industry is highly dynamic and releases new, better and cheaper products day by day. But what happens to long-field life products like airplanes or ships, which need the same components for decades? How do electronic and also non-electronic systems that need to be manufactured and supported of decades manage to continue operation using parts that...
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15. |  Entrepôts et magasins, 5 edition By: Michel Roux Publisher: Eyrolles Publication Date: 06-DEC-2011 Insert Date: 07-FEB-2013 Slots: 1.0 | Overview: Entrepôts et magasins, 5 edition
Tout ce qu’il faut savoir pour concevoir une unité de stockage Ce livre très complet propose une démarche claire pour concevoir une installation de stockage et de préparation de commandes rationnelle et performante ou pour améliorer un magasin existant.
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16. |  La fonction achats hors production By: Robert Boghos; Olivier Menuet; Luc Mora; Olivier Menuet Publisher: Eyrolles Publication Date: 27-APR-2012 Insert Date: 01-FEB-2013 Slots: 1.0 | Overview: La fonction achats hors production
Présentation
Un panorama de toutes les dimensions de la fonctionUn retour d'expérience issu du milieu industriel
Les Achats hors production , ou Achats indirects , prennent une place croissante dans les entreprises, notamment en raison de leur impact sur la réduction des coûts. Mais la fonction Achats hors production dépasse les achats proprement dits, car elle intègre d'autres dimensions :
contribution à l'optimisation des dépenses, au-delà de la réduction des prix ;
contrats plus complexes du fait de la diversité des sujets et des risques ;
intégration dans les procédures...
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17. |  Reliability: Modeling, Prediction, and Optimization By: Wallace R. Blischke; D. N. Prabhakar Murthy Publisher: John Wiley & Sons Publication Date: 24-MAR-2000 Insert Date: 31-JAN-2013 Slots: 1.0 | Overview: Reliability: Modeling, Prediction, and Optimization
Bringing together business and engineering to reliability analysis With manufactured products exploding in numbers and complexity, reliability studies play an increasingly critical role throughout a product's entire life cycle-from design to post-sale support. Reliability: Modeling, Prediction, and Optimization presents a remarkably broad framework for the analysis of the technical and commercial aspects of product reliability, integrating concepts and methodologies from such diverse areas as engineering, materials science, statistics, probability, operations research, and management....
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18. |  Retail Operations, Second Edition By: Angie Tang; Sarah Lim Publisher: FT Press Publication Date: 10-DEC-2012 Insert Date: 23-JAN-2013 Slots: 1.0 | Overview: Retail Operations, Second Edition
This concise and reader-friendly book is for aspiring
businessmen and women who desire to be successful. It talks about
operational details and the day-to-day running of a shop or chain
of stores. The 4-colour book includes pictures of store layouts,
merchandise displays and promotional activities so that important
points are depicted in a clearer manner.
...
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19. |  CBRN and Hazmat Incidents at Major Public Events: Planning and Response By: Dan Kaszeta Publisher: John Wiley & Sons Publication Date: 28-NOV-2012 Insert Date: 08-JAN-2013 Slots: 1.0 | Overview: CBRN and Hazmat Incidents at Major Public Events: Planning and Response
Sets forth what to do and what not to do to keep people and property safe
Based on the author's more than two decades of managing core facets of emergency planning and response, this book enables readers to minimize the possibility of a chemical, biological, radiological, or nuclear (CBRN) disaster or a hazardous material (hazmat) incident at public events. Moreover, it sets forth the tools needed to quickly respond to an incident in order to avoid or minimize casualties and damages. With its comprehensive approach, the book equips readers to plan for and manage a multi-disciplinary...
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20. |  Handbook of International Electrical Safety Practices By: Princeton Energy Resources International Publisher: Wiley-Scrivener Publication Date: 28-JUN-2010 Insert Date: 05-JAN-2013 Slots: 1.0 | Overview: Handbook of International Electrical Safety Practices
A valuable and comprehensive safety reference for any organization working with or around electricity.
This comprehensive guide informs working professionals in multiple industries, such as manufacturing, processing, or energy, about safety procedures that should be used on the job. It informs the reader about the hazards in the work place and what to do to make sure he/she is protected.
The Handbook of International Electrical Safety Practices presents readers with the proper organizational skills needed to avoid hazardous injuries, details environmental monitoring techniques, and...
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