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Information Technology & Software Development
Operations
1. | Rough Cuts  By: Judah Phillips Publisher: FT Press Publication Date: 22-JUL-2013 Insert Date: 18-JUN-2013 | This is the Rough Cut version of the printed
book.
In Building a Digital Analytics
Organization, pioneering expert Judah Phillips thoroughly
explains digital analytics to business practitioners and presents
best practices for using it to reduce costs and increase profitable
revenue throughout the business.
Unbiased and product-independent, this guide
is replete with examples, many based on Phillips’s own
experience. He covers everything from making the business case
through defining and executing strategy and shows how to
successfully integrate processes, technology, and people in...
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2. |  By: Cengiz Haksever; Barry Render Publisher: FT Press Publication Date: 18-JUN-2013 Insert Date: 12-JUN-2013 Slots: 1.0 | With this hands-on study guide to accompany the reference on
integrating the many disciplines that comprise service operations
management, authors Haksever and Render help students master all
aspects of the field. Fully aligned with Service Management,
this workbook-style book includes chapter learning objectives,
chapter summaries, chapter questions, reviews of key terms and
concepts, additional cases and examples, discussion questions, and
more....
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3. |  Service Management: An Integrated Approach to Supply Chain Management and Operations By: Cengiz Haksever; Barry Render Publisher: FT Press Publication Date: 11-JUN-2013 Insert Date: 12-JUN-2013 Slots: 1.0 | Overview: Service Management: An Integrated Approach to Supply Chain Management and Operations Tie customer-driven strategies to service
operations and process management, and sharpen your focus on
creating customer value throughout your entire service
organization! This comprehensive, multidisciplinary reference
thoroughly covers today's most effective theories and methods for
managing service organizations, drawing on innovative insights from
economics, consumer behavior, marketing, strategy, and operations
management. Leading experts Cengiz Haksever and Barry Render
provide crucial insights into emerging service operation and supply
chain topics, reinforcing key points with...
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4. |  IT Asset Management: A Pocket Survival Guide By: Martyn Hobbs Publisher: IT Governance Ltd Publication Date: 04-AUG-2011 Insert Date: 11-JUN-2013 Slots: 1.0 | Overview: IT Asset Management: A Pocket Survival Guide
"Implement Asset Management and reap the rewards!
IT Asset Management (ITAM) is the set of business practices that join financial, contractual and inventory functions to support life cycle management for elements found in the business environment, namely software and hardware.
Build your hardware asset listing first
Software is one of the most critical elements of information and communications technologies and most organisations have huge investments in software, whether internally developed or external procured. However, with a major objective of IT Asset Management usually being...
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5. |  By: Sabry Shaaban; Sarah Hudson Publisher: Business Expert Press Publication Date: 31-MAY-2013 Insert Date: 04-JUN-2013 Slots: 1.0 | Overview: Production Line Efficiency In today’s production world, many of the lines seem unpaced and unbalanced. Inside this book, you will learn new designs for these lines that can lead to more efficiency by taking advantage of inherent imbalance—for example, operators who work at different speeds—a concept that has traditionally been seen as an obstacle to efficient production. The authors have included a series of experiments that illustrate the issues involved in improving performance through production line imbalance, as well as some surprisingly easy ways to improve performance with low or zero costs. Emphasis is placed...
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6. |  Strategic Supply Chain Management: The Five Core Disciplines for Top Performance, Second Editon By: Shoshanah Cohen; Joseph Roussel Publisher: McGraw-Hill Publication Date: 21-JUN-2013 Insert Date: 28-MAY-2013 Slots: 1.0 | Overview: Strategic Supply Chain Management: The Five Core Disciplines for Top Performance, Second Editon
The classic guide to supply chain strategy--re-created to help business leaders gain an advantage in today’s volatile, globalized arenaThe definitive guide to supply chains that deliver valueThe global landscape has changed dramatically since the first edition of Strategic Supply Chain Management established itself as the authority on creating value and achieving competitive advantage from the supply chain.
...
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7. |  By: Dave Zwieback Publisher: O'Reilly Media, Inc. Publication Date: 07-MAY-2013 Insert Date: 08-MAY-2013 Slots: 0.0 | Overview: The Human Side of Postmortems Imagine you had to write a postmortem containing statements like these?
"We were unable to resolve the outage as quickly as we would have hoped because our decision making was impacted by extreme stress."
"We spent two hours repeatedly applying the fix that worked during the previous outage, only to find out that it made no difference in this one."
"We did not communicate openly about an escalating outage that was caused by our botched deployment because we thought we were about to lose our jobs."
While the above scenarios are entirely realistic, it's hard to find many postmortem...
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8. |  Operations Management: An Integrated Approach, 5th Edition By: R. Dan Reid; Nada R. Sanders Publisher: John Wiley & Sons Publication Date: 23-OCT-2012 Insert Date: 06-MAY-2013 Slots: 1.0 | Overview: Operations Management: An Integrated Approach, 5th Edition
The 5th edition of Operations Management continues to incorporate more of a business/qualitative focus with less emphasis on a quantitative presentation to OM. This new edition is focused on offering more problem solving hints and tips as part of the solution to most examples and solved problems throughout the book.
New content changes include an increased coverage of sustainability. Each chapter has a new section that features information on how sustainability is impacting the topic of that chapter. There is a new second virtual case on Healthcare and operations management. More...
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9. |  By: Josh More Publisher: Syngress Publication Date: 10-APR-2013 Insert Date: 03-MAY-2013 Slots: 1.0 | Overview: Assessing Vendors
Assessing vendors is a tricky process. Large and regulated organizations are forced to demonstrate due diligence in vendor assessment, but often do not know how to do this. This results in a great deal of busywork being required by both the vendors and the organizations. Smaller organizations don't know what to look for and, as a result, often wind up selecting based on price instead of value. This results in service failures and vendors that just milk their customers for as long as they can.
Assessing Vendors shows you how to walk the line between under- and over-assessing, so...
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10. | Rough Cuts  By: Dwight McNeill Publisher: FT Press Publication Date: 27-JUN-2013 Insert Date: 12-APR-2013 | This is the Rough Cut version of the printed
book.
In A Framework for Applying Analytics in
Healthcare, Dwight McNeill brings together best practices and
actionable lessons first learned in retail, finance, politics, and
beyond--and shows exactly how to adapt and apply them in
healthcare. Writing for analysts, operations specialists, and
managers throughout healthcare and related fields, McNeill
demonstrates how to use analytics to address inefficiencies, poor
population health outcomes, affordability, disparities, access to
insurance, lack of customer-centricity, and other problems and...
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11. |  By: Madeleine Nguyen-The Publisher: Editions d'Organisation Publication Date: 07-JUL-2011 Insert Date: 10-APR-2013 Slots: 1.0 | Overview: Importer
PrésentationTrouver des produits de qualité, à un bon prix, en provenance de fournisseurs sérieux, c'est déjà très bien. Mais s'approvisionner de l'étranger nécessite plus encore. C'est un métier à part entière.Il convient de se poser bien d'autres questions avant de lancer l'opération import, sous peine de voir sa marchandise bloquée en douane, non conforme à la commande ou de découvrir, un peu tard, l'ensemble des coûts générés par cette production étrangère, allant parfois jusqu'à justifier une relocalisation. Si l'approvisionnement à l'étranger est pressenti comme étant une solution...
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12. |  Théorie et pratique de l'audit interne By: Jacques Renard Publisher: Editions d'Organisation Publication Date: 07-JUL-2011 Insert Date: 10-APR-2013 Slots: 1.0 | Overview: Théorie et pratique de l'audit interne
PrésentationUn guide méthodologique pour les équipes d'auditeurs en activité.Un vade-mecum pour tous les responsables opérationnels, les sensibilisant aux risques et au contrôle interne.Un manuel d'apprentissage pour les étudiants et auditeurs débutants.Pour tous : la solution aux problèmes sémantiques et aux difficultés d'interprétation.La fonction d'audit interne, pour s'adapter à des secteurs d'activité de plus en plus nombreux, affine et développe ses techniques et méthodes. Cette 7e édition prend en compte les innovations les plus récentes, en particulier :la mise à jour des Normes...
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13. |  E-Logistics and E-Supply Chain Management By: Deryn Graham; Ioannis Manikas; Dimitris Folinas Publisher: IGI Global Publication Date: 30-APR-2013 Insert Date: 19-MAR-2013 Slots: 1.0 | Overview: E-Logistics and E-Supply Chain Management Business models rely on the development and use of technologies in logistics and supply chain management in order to continually improve business processes. E-Logistics and E-Supply Chain Management: Applications for Evolving Business explores the creation of integrated supply chains, the developments of virtual business, and the processes of re-engineering for business development. This reference source is useful for researchers, students, and practitioners to provide an academic and pragmatic approach to electronic logistics and supply chain management....
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14. |  Business-Oriented Enterprise Integration for Organizational Agility By: Robin Qiu Publisher: IGI Global Publication Date: 30-APR-2013 Insert Date: 19-MAR-2013 Slots: 1.0 | Overview: Business-Oriented Enterprise Integration for Organizational Agility Over the past few years, advancement in distributed computing and interconnected networks has enhanced the role of information technology and improved business performance around the world. As a result, enterprise integration has become a norm in competitive organizations by effectively integrating people, tools, and information. Business-Oriented Enterprise Integration for Organizational Agility explores technical integration challenges with a focus on identifying a viable solution. This book is essential for researchers and practitioners aiming to better understand how to enable rich,...
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15. | 
Supply Chain Design (Collection) By:Â Mark J. Schniederjans; Stephen B. LeGrand; Arthur V. Hill; Michael Watson; Sara Lewis; Peter Cacioppi; Jay Jayaraman Publisher:Â FT Press Publication Date:Â 02-MAR-2013 Insert Date:Â 12-MAR-2013 Slots:Â 1.0 | Overview: Supply Chain Design (Collection) A brand new collection of world-class
supply chain design solutions… 3 authoritative books, now in
a convenient e-format, at a great price!
3 authoritative eBooks deliver
state-of-the-art guidance for designing and optimizing highly
competitive global supply chains!
This unique 3 eBook package will help you
design state-of-the-art supply chains that deliver rapid,
quantifiable, and sustainable competitive advantage. The
Encyclopedia of Operations Management is the perfect
single-volume "field manual" for every supply chain or operations
management practitioner and student. Nearly 1,500...
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16. | 
Managing the Global Supply Chain (Collection) By:Â Chad W. Autry; Thomas J. Goldsby; John E. Bell; Arthur V. Hill Publisher:Â FT Press Publication Date:Â 02-MAR-2013 Insert Date:Â 12-MAR-2013 Slots:Â 1.0 | Overview: Managing the Global Supply Chain (Collection) A brand new collection of insights and
actionable techniques for world-class supply chain
management… 2 authoritative books, now in a convenient
e-format, at a great price!
2 authoritative eBooks deliver
comprehensive resources for managing state-of-the-art supply chains
in challenging global environments
Master the latest techniques for overcoming
your most difficult operations and supply chain management
challenges! This unique 2 eBook package will help you address
issues ranging from Lean/Six Sigma to transportation and
warehousing, and anticipate emerging global issues – so you
can...
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17. |  Statistical Methods in Customer Relationship Management By: V. Kumar; J. Andrew Petersen Publisher: John Wiley & Sons Publication Date: 24-SEP-2012 Insert Date: 27-FEB-2013 Slots: 1.0 | Overview: Statistical Methods in Customer Relationship Management
Statistical Methods in Customer Relationship Management focuses on the quantitative and modeling aspects of customer management strategies that lead to future firm profitability, with emphasis on developing an understanding of Customer Relationship Management (CRM) models as the guiding concept for profitable customer management. To understand and explore the functioning of CRM models, this book traces the management strategies throughout a customer's tenure with a firm. Furthermore, the book explores in detail CRM models for customer acquisition, customer retention, customer acquisition...
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18. |  An Introduction to Supply Chain Management By: Edmund Prater; Kim Whitehead Publisher: Business Expert Press Publication Date: 01-FEB-2013 Insert Date: 23-FEB-2013 Slots: 1.0 | Overview: An Introduction to Supply Chain Management If you’re a manager of a supply chain operation, or a student learning about supply chain management, this book will provide not only an overview of supply chain management but also a framework for subsequent, more detailed study in various aspects of supply management. This book reviews the evolution of supply chain management concepts and discusses trends in global markets and strategic competitiveness. It then focuses on the major issues involved in managing a competitive supply chain including: forecasting, inventory management, distribution, dealing with uncertainty, reverse logistics,...
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19. |  By: Andy Polaine; Lavrans Løvlie; Ben Reason Publisher: Rosenfeld Media Publication Date: 13-MAR-2013 Insert Date: 22-FEB-2013 Slots: 1.0 | Overview: Service Design Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society....
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20. |  Strategies to the Prediction, Mitigation and Management of Product Obsolescence By: Bjoern Bartels; Ulrich Ermel; Peter Sandborn; Michael G. Pecht Publisher: John Wiley & Sons Publication Date: 29-MAY-2012 Insert Date: 19-FEB-2013 Slots: 1.0 | Overview: Strategies to the Prediction, Mitigation and Management of Product Obsolescence
Supply chains for electronic products are primarily driven by consumer electronics. Every year new mobile phones, computers and gaming consoles are introduced, driving the continued applicability of Moore's law. The semiconductor manufacturing industry is highly dynamic and releases new, better and cheaper products day by day. But what happens to long-field life products like airplanes or ships, which need the same components for decades? How do electronic and also non-electronic systems that need to be manufactured and supported of decades manage to continue operation using parts that...
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