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Quality Management


41. 

The Pocket Guide to the Baldrige Award Criteria (5-Pack), 17th Edition

The Pocket Guide to the Baldrige Award Criteria (5-Pack), 17th Edition

By: Mark Brown

Publisher: Productivity Press

Publication Date: 10-JUN-2013

Insert Date: 08-SEP-2013

Slots: 1.0

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Updated yearly to match changing requirements, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award . The Baldrige criteria are being used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This 17th edition of The Pocket Guide to the Baldrige Criteria begins with commonly asked questions about the Award criteria. It then breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies...

42. 

Mapping Clinical Value Streams

Mapping Clinical Value Streams

By: Thomas Jackson

Publisher: Productivity Press

Publication Date: 20-MAY-2013

Insert Date: 03-SEP-2013

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The value stream mapping methods described in Mapping Clinical Value Streams will help you achieve more efficient healthcare processes and will pave the way to an improved medical system with significantly reduced medical errors and other costly waste. Presented in an easy-to-assimilate format, the book includes examples from actual healthcare processes, plus numerous illustrations and margin assists that call your attention to key points. Value stream mapping icons make it easy to see and understand the ebb and flow of healthcare processes. ...

43. 

Sustainability: Utilizing Lean Six Sigma Techniques

Sustainability: Utilizing Lean Six Sigma Techniques

By: Tina Agustiady; Adedeji Badiru

Publisher: CRC Press

Publication Date: 15-DEC-2012

Insert Date: 03-SEP-2013

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The book presents the application of Six Sigma methodology as a viable path for achieving the goals of sustainability. Sustainability is a tool that helps companies gain true benefits off of their improvements. Many companies make improvements but cannot keep the results successful. This book not only shows how to use particular lean six sigma tools, but also how to sustain results for companies to be profitable with continuous improvement. ...

44. 

Designing and Conducting Business Surveys

Designing and Conducting Business Surveys

By: 

Publisher: John Wiley & Sons

Publication Date: 05-AUG-2013

Insert Date: 21-AUG-2013

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Designing and Conducting Business Surveys provides a coherent overview of the business survey process, from start to finish. It uniquely integrates an understanding of how businesses operate, a total survey error approach to data quality that focuses specifically on business surveys, and sound project management principles. The book brings together what is currently known about planning, designing, and conducting business surveys, with producing and disseminating statistics or other research results from the collected data. This knowledge draws upon a variety of disciplines such as survey...

45. 

Streamlined Process Improvement

Streamlined Process Improvement

By: H. James Harrington

Publisher: McGraw-Hill

Publication Date: 19-JUL-2011

Insert Date: 20-AUG-2013

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“The Business Process Improvement methodology established by Dr. H. James Harrington and his group brings revolutionary improvement not only in quality of products and services, but also in the business processes.”—Professor Yoshio KondoThe Book That Goes Beyond Six Sigma and Lean . . . The Next Evolutionary Step in Business Process Management“Don’t design for Six Sigma—design for maximum performance.”H. James HarringtonHow would you like to streamline your operations, lower your costs, improve your quality, and increase your profits—all at the same time?It’s not an impossible dream. ...

46. 

Six Sigma Demystified, Second Edition

Six Sigma Demystified, Second Edition

By: Paul Keller

Publisher: McGraw-Hill

Publication Date: 16-DEC-2010

Insert Date: 20-AUG-2013

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Learning Six Sigma CAN be a painless process!Six Sigma is among the most effective process methods used today--and it’s also among the most baffling topics to those new to the subject.The good news is Six Sigma DeMYSTiFieD, second edition, explains it all in a language you’ll understand. ...

47. 

Six Sigma for Powerful Improvement: A Green Belt DMAIC Training System with Software Tools and a 25-Lesson Course

Six Sigma for Powerful Improvement: A Green Belt DMAIC Training System with Software Tools and a 25-Lesson Course

By: Charles Carroll

Publisher: Productivity Press

Publication Date: 09-MAY-2013

Insert Date: 15-AUG-2013

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The Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) philosophy and procedures are widely accepted as valuable tools for achieving the most economical and rigorous possible understanding and management of all aspects of operations. This book presents methods and strategy that should alleviate unwarranted concerns about the perceived complexity and training and implementation costs of DMAIC. The author clarifies the long-accepted statistical and logical processes of Six Sigma. He uses the Excel environment to illustrate how modern business people can properly execute its doctrine...

48. 

Innovative Corporate Performance Management: Five Key Principles to Accelerate Results

Innovative Corporate Performance Management: Five Key Principles to Accelerate Results

By: 

Publisher: John Wiley & Sons

Publication Date: 09-NOV-2010

Insert Date: 15-AUG-2013

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Award-winning strategies to drive game changing meaningful results during the most challenging economy in decades Drawing from executive and thought leader Bob Paladino's research and advisory experiences and collaboration with award-winning and high-performing organizations, this sequel his global best seller Innovative Corporate Performance Management: Five Key Principles to Accelerate Results provides a clear road map for executing enterprise strategy. Reveals a proven implementation model that has accelerated breakthrough results Shares over 40 new, innovative best practices...

49. 

Return On Process (ROP): Getting Real Performance Results from Process Improvement

Return On Process (ROP): Getting Real Performance Results from Process Improvement

By: Michael West

Publisher: Auerbach Publications

Publication Date: 25-MAR-2013

Insert Date: 14-AUG-2013

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Many organizations spend hundreds of thousands or millions of dollars on process improvement but never realize business performance results. Executives and organizational leaders pursue only those improvement initiatives that can yield measurable performance gains. This book defines how to achieve real business performance results from process improvement, thus filling a major information void in the economy. It explains how to set performance and process improvement goals, shows how to measure process improvement results, and details how to lead a performance culture. It also presents...

50. 

The Lean Mindset: Ask the Right Questions

The Lean Mindset: Ask the Right Questions

By: Mary Poppendieck; Tom Poppendieck

Publisher: Addison-Wesley Professional

Publication Date: 24-SEP-2013

Insert Date: 08-AUG-2013

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What company doesn’t want energized workers, delighted customers, genuine efficiency, and breakthrough innovation? The Lean Mindset shows how lean companies really work–and how a lean mindset is the key to creating stunning products and delivering amazing services. Through cutting-edge research and case studies from leading organizations, including Spotify, Ericsson, Intuit, GE Healthcare, Pixar, CareerBuilder, and Intel, you’ll discover proven patterns for developing that mindset. You’ll see how to cultivate product teams that act like successful startups, create the kind of efficiency...

51. 

Social CRM For Dummies

Social CRM For Dummies

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Publisher: For Dummies

Publication Date: 04-JAN-2013

Insert Date: 08-AUG-2013

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Discover great ways to engage your customers through the social web Social CRM is an evolving tool to help you engage your customers, interact with them, and develop deeper relationships. This handy guide teaches you how to make the most of it, whether your business is a small shop or a large corporation. In a friendly, easy-to-understand style, it explains how you can create new marketing communications and develop smart, applicable content that produces results from your online community. You'll learn to use data to drive results, create social Key Performance Indicators for different...

52. 

Building Quality Management Systems:Selecting the Right Methods and Tools

Building Quality Management Systems:Selecting the Right Methods and Tools

By: Luis Rocha-Lona; Jose Garza-Reyes; Vikas Kumar

Publisher: Productivity Press

Publication Date: 25-JUN-2013

Insert Date: 07-AUG-2013

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This book discusses the most well-known excellence models, methods, and tools to foster quality management, including how to develop abilities in order to identify core operational and support processes to set a strategic agenda for quality management projects. It discusses building the Quality Management Systems (QMS) based on two important organizational elements: needs and resources. With a clear focus on business performance and a process management, it provides the basis for creating a quality management-culture, and can help professionals and organizations to succeed in becoming a...

53. 

The Practical Guide to Business Process Reengineering Using Idefo

ShortCut

The Practical Guide to Business Process Reengineering Using Idefo

By: Clarence G. Feldmann

Publisher: Addison-Wesley Professional

Publication Date: 12-JUL-2013

Insert Date: 01-AUG-2013

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This is the digital version of the printed book (Copyright © 1998). This book answers the call for a concise, comprehensive introduction to IDEF0 and its application in business process reengineering (BPR) efforts. Here is all the essential information about the IDEF0 method, the function analysis portion of the Integration Definition (IDEF) Methods—its definition, basic rules of usage (including the standard language syntax and semantics as contained in the Federal Standard), and lessons learned from many years of application in the real world. The book features examples based on...

54. 

ISO/IEC 38500: The IT Governance Standard

ISO/IEC 38500: The IT Governance Standard

By: Alan Calder

Publisher: IT Governance Ltd

Publication Date: 31-JUL-2008

Insert Date: 30-JUL-2013

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Understand ISO 38500: the standard for the corporate governance of IT ISO/IEC38500 is the international standard for the corporate governance of information and communication technology. The purpose of the standard is to create a framework to ensure that the Board is appropriately involved in the governance of the organisation's IT. The standard sets out guiding principles for directors on how to ensure the effective, efficient and acceptable use of IT within their company. This useful pocket guide provides an account of the scope and objectives of the standard. It outlines the...

55. 

Integrated Measurement- KPIs and Metrics

Integrated Measurement- KPIs and Metrics

By: Daniel McLean

Publisher: IT Governance Ltd

Publication Date: 21-MAY-2013

Insert Date: 30-JUL-2013

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Understand Metrics and KPIs for IT Service Management When companies look to identify opportunities for improvement, they often turn to Key Performance Indicators (KPIs) to measure their current performance in achieving business strategies and objectives. There is a common misconception, however, that KPIs are simple measurements that are easy to create, and that the mere act of this measurement will cause people to change their behaviour and improve their performance without additional intervention. Learn to implement an ITSM KPI management system Integrated Measurement –...

56. 

Statistical Quality Control, 7th Edition

Statistical Quality Control, 7th Edition

By: Douglas C. Montgomery

Publisher: John Wiley & Sons

Publication Date: 19-JUN-2012

Insert Date: 30-JUL-2013

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The Seventh Edition of Introduction to Statistical Quality Control provides a comprehensive treatment of the major aspects of using statistical methodology for quality control and improvement. Both traditional and modern methods are presented, including state-of-the-art techniques for statistical process monitoring and control and statistically designed experiments for process characterization, optimization, and process robustness studies. The seventh edition continues to focus on DMAIC (define, measure, analyze, improve, and control--the problem-solving strategy of six sigma) including a...

57. 

Mastering Lean Six Sigma

Mastering Lean Six Sigma

By: Salman Taghizadegan

Publisher: Momentum Press

Publication Date: 15-JUL-2013

Insert Date: 24-JUL-2013

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Lean Six Sigma is all about dramatically improving organizational per¬formance. It requires a roadmap, mentoring, teaching, coaching, and training in Six Sigma methodologies. This book gives you those tools, along with practical examples and case studies to achieve the goals of improved customer satisfaction, increased profitability, and enhanced productivity. Modeled on the ASQ Master Black Belt Certificate requirements, this book prepares students for their application process and exam, in ad¬dition to providing practitioners the advanced black belt concepts ap¬plicable in any...

58. 

Service Failure

Service Failure

By: Jeff Toister

Publisher: AMACOM

Publication Date: 15-NOV-2012

Insert Date: 20-JUL-2013

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Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this book takes a novel approach by rooting out the real reasons employees aren’t delivering the service they should. The results can be both surprising and illuminating, such as: • Company culture doesn’t always support service excellence • Over-emphasis on cost reduction...

59. 

Enterprise Performance Management Done Right: An Operating System for Your Organization

Enterprise Performance Management Done Right: An Operating System for Your Organization

By: 

Publisher: John Wiley & Sons

Publication Date: 01-APR-2013

Insert Date: 18-JUL-2013

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A workable blueprint for developing and implementing performance management in order to improve revenue growth and profit margins Enterprise performance management (EPM) technology has been rapidly advancing, especially in the areas of predictive analysis and cloud-based solutions. Real Enterprise Performance Management introduces a framework for implementing and managing next-generation functionality for better insight, focus, and alignment of EPM. This blueprint shows that EPM can have a direct positive impact on revenue growth, operating margin, asset utilization, and cash cycle...

60. 

Compliance by Design: IT Controls that Work

Compliance by Design: IT Controls that Work

By: Chong Ee

Publisher: IT Governance Ltd

Publication Date: 27-SEP-2011

Insert Date: 03-JUL-2013

Slots: 1.0

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Reconsider how you view compliance – and your business will reap the rewards! A must have book for anyone who is looking to develop awareness and deeper insight into IT controls, strategies and techniques to solve compliance challenges! What does 'compliance' mean to you? Is it a burden, a box-ticking exercise, or a way to avoid the penalties of non-compliance? Or do you see the opportunities it presents for your business? In Compliance by Design, Chong Ee will show you how your organisation can benefit from becoming compliant with the relevant national and...