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Quality Management


41. 

Statistical Quality Control, 7th Edition

Statistical Quality Control, 7th Edition

By: Douglas C. Montgomery

Publisher: John Wiley & Sons

Publication Date: 19-JUN-2012

Insert Date: 30-JUL-2013

Slots: 1.0

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The Seventh Edition of Introduction to Statistical Quality Control provides a comprehensive treatment of the major aspects of using statistical methodology for quality control and improvement. Both traditional and modern methods are presented, including state-of-the-art techniques for statistical process monitoring and control and statistically designed experiments for process characterization, optimization, and process robustness studies. The seventh edition continues to focus on DMAIC (define, measure, analyze, improve, and control--the problem-solving strategy of six sigma) including a...

42. 

Mastering Lean Six Sigma

Mastering Lean Six Sigma

By: Salman Taghizadegan

Publisher: Momentum Press

Publication Date: 15-JUL-2013

Insert Date: 24-JUL-2013

Slots: 1.0

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Lean Six Sigma is all about dramatically improving organizational per¬formance. It requires a roadmap, mentoring, teaching, coaching, and training in Six Sigma methodologies. This book gives you those tools, along with practical examples and case studies to achieve the goals of improved customer satisfaction, increased profitability, and enhanced productivity. Modeled on the ASQ Master Black Belt Certificate requirements, this book prepares students for their application process and exam, in ad¬dition to providing practitioners the advanced black belt concepts ap¬plicable in any...

43. 

Service Failure

Service Failure

By: Jeff Toister

Publisher: AMACOM

Publication Date: 15-NOV-2012

Insert Date: 20-JUL-2013

Slots: 1.0

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Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this book takes a novel approach by rooting out the real reasons employees aren’t delivering the service they should. The results can be both surprising and illuminating, such as: • Company culture doesn’t always support service excellence • Over-emphasis on cost reduction...

44. 

Enterprise Performance Management Done Right: An Operating System for Your Organization

Enterprise Performance Management Done Right: An Operating System for Your Organization

By: 

Publisher: John Wiley & Sons

Publication Date: 01-APR-2013

Insert Date: 18-JUL-2013

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A workable blueprint for developing and implementing performance management in order to improve revenue growth and profit margins Enterprise performance management (EPM) technology has been rapidly advancing, especially in the areas of predictive analysis and cloud-based solutions. Real Enterprise Performance Management introduces a framework for implementing and managing next-generation functionality for better insight, focus, and alignment of EPM. This blueprint shows that EPM can have a direct positive impact on revenue growth, operating margin, asset utilization, and cash cycle...

45. 

Compliance by Design: IT Controls that Work

Compliance by Design: IT Controls that Work

By: Chong Ee

Publisher: IT Governance Ltd

Publication Date: 27-SEP-2011

Insert Date: 03-JUL-2013

Slots: 1.0

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Reconsider how you view compliance – and your business will reap the rewards! A must have book for anyone who is looking to develop awareness and deeper insight into IT controls, strategies and techniques to solve compliance challenges! What does 'compliance' mean to you? Is it a burden, a box-ticking exercise, or a way to avoid the penalties of non-compliance? Or do you see the opportunities it presents for your business? In Compliance by Design, Chong Ee will show you how your organisation can benefit from becoming compliant with the relevant national and...

46. 

ISO27000 and Information Security: A Combined Glossary

ISO27000 and Information Security: A Combined Glossary

By: Alan Calder; Steve G. Watkins

Publisher: IT Governance Ltd

Publication Date: 30-MAR-2010

Insert Date: 03-JUL-2013

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" Get to grips with key ISO27000 and information security vocabulary with this indispensable, concise pocket guide! Information security is of crucial importance to your business. If you don't know the difference between a cookie and a worm, or between war-chalking and digital watermarking, you are sure to find this guide enlightening. The strength of the book is that it is a combined glossary, enabling you to find explanations of geek slang, procedural language and acronyms all in one place. The combined glossary is a revised edition of the popular A Dictionary of Information...

47. 

ISO 9001: 2000 in Brief

ISO 9001: 2000 in Brief

By: Ray Tricker; Ray Tricker

Publisher: Routledge

Publication Date: 17-JUN-2013

Insert Date: 26-JUN-2013

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This "hands on" book provides practical information on how to cost effectively set up an ISO 9001: 2000 compliant Quality Management System. The new ISO 9000:2000 family is an all-encompassing series of standards that lay down requirements for incorporating the management of quality into the design, manufacture and delivery of products, services and software. To achieve its main objectives, ISO 9001:2000 requires the manufacturer, or supplier, to possess a fully auditable Quality Management System consisting of Quality Policies, Quality Processes, Quality Procedures and Work...

48. 

Implementing Service Quality based on ISO/IEC 20000: A Management Guide, Third Edition

Implementing Service Quality based on ISO/IEC 20000: A Management Guide, Third Edition

By: Michael Kunas

Publisher: IT Governance Ltd

Publication Date: 25-OCT-2012

Insert Date: 13-JUN-2013

Slots: 1.0

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A guide to ISO/IEC 20000 - implementation and certification ISO/IEC 20000 is an important international standard for IT service providers. Implementation and certification will improve your business processes and practices. It will reassure your customers that your company is efficient, reliable and trustworthy. Customers will return because they know from experience that your service is second to none. Purchase the ISO20000 standards documents View the ISO20000 documentation toolkit Book a place on an ISO20000 training course Use ISO20000 to win...

49. 

Implementación de Calidad de Servicio basado en ISO/IEC 20000 - Guía de Gestión

Implementación de Calidad de Servicio basado en ISO/IEC 20000 - Guía de Gestión

By: Michael Kunas

Publisher: IT Governance Ltd

Publication Date: 28-JUN-2012

Insert Date: 13-JUN-2013

Slots: 1.0

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A guide to ISO/IEC 20000 - implementation and certification ISO/IEC 20000 is an important international standard for IT service providers. Implementation and certification will improve your business processes and practices. It will reassure your customers that your company is efficient, reliable and trustworthy. Customers will return because they know from experience that your service is second to none. Purchase the ISO20000 standards documents View the ISO20000 documentation toolkit Book a place on an ISO20000 training course Use ISO20000 to win...

50. 

Implementing von Service-Qualita basierend auf ISO/IEC 20000

Implementing von Service-Qualita basierend auf ISO/IEC 20000

By: Michael Kunas

Publisher: IT Governance Ltd

Publication Date: 16-FEB-2012

Insert Date: 13-JUN-2013

Slots: 1.0

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A guide to ISO/IEC 20000 - implementation and certification ISO/IEC 20000 is an important international standard for IT service providers. Implementation and certification will improve your business processes and practices. It will reassure your customers that your company is efficient, reliable and trustworthy. Customers will return because they know from experience that your service is second to none. Purchase the ISO20000 standards documents View the ISO20000 documentation toolkit Book a place on an ISO20000 training course Use ISO20000 to win...

51. 

Exploding the Myths Surrounding ISO9000 - A Practical Implementation Guide

Exploding the Myths Surrounding ISO9000 - A Practical Implementation Guide

By: Andrew W. Nichols

Publisher: IT Governance Ltd

Publication Date: 21-MAR-2013

Insert Date: 12-JUN-2013

Slots: 1.0

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"The secrets of successful ISO9000 implementation Thousands of companies worldwide are reaping the benefits from implementing the ISO9000 Quality Management standard. However, there are many conflicting opinions about the best approach. Some companies have delayed applying the standard, or have chosen not to implement it at all. This might be because of a lack of time and resources to investigate it properly, or because of misunderstandings about the way it works. So, how do we know who and what to believe? In Exploding the Myths Surrounding ISO9000, Andrew W Nichols debunks many of the...

52. 

Governance and Internal Controls for Cutting Edge IT

Governance and Internal Controls for Cutting Edge IT

By: Karen F. Worstell

Publisher: IT Governance Ltd

Publication Date: 05-MAR-2013

Insert Date: 12-JUN-2013

Slots: 1.0

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"IT security risks are constantly changing, so how do we stay ahead? To remain competitive we rely on being early adopters of new technologies — but there are inherent risks. As we implement these technologies, how do we manage the risks without hindering the progress of the business? In Governance and Internal Controls for Cutting Edge IT, Karen Worstell explains strategies and techniques to guide IT managers as they implement cutting edge solutions for their business needs. Based on practical experience and real-life models, she covers key principles and processes for the...

53. 

Selection Management: For Systems and Services

Selection Management: For Systems and Services

By: Jacquie Wakeford

Publisher: IT Governance Ltd

Publication Date: 02-OCT-2012

Insert Date: 12-JUN-2013

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"Make your business more efficient with a tried and tested process for selection management. Selecting a new system or service can often be a crucial business decision, but small and medium size enterprises (SMEs) don't do it very often and, as a result, lack experience of the selection process. Simplified selection management This book describes a simplified selection process that maintains a reasonable level of due diligence, and which can be tailored to suit each organisation's specific needs. Key stages described include: Defining selection parameters, gathering...

54. 

Tools for Mobile Multimedia Programming and Development

Tools for Mobile Multimedia Programming and Development

By: D. Tjondronegoro

Publisher: IGI Global

Publication Date: 31-MAY-2013

Insert Date: 11-JUN-2013

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Mobile devices are rapidly developing into the primary technology for users to work, socialize, and play in a variety of settings and contexts. Their pervasiveness has provided researchers with the means to investigate innovative solutions to ever more complex user demands. Tools for Mobile Multimedia Programming and Development investigates the use of mobile platforms for research projects, focusing on the development, testing, and evaluation of prototypes rather than final products, which enables researchers to better understand the needs of users through image processing, object...

55. 

ISO22301 - A Pocket Guide

ISO22301 - A Pocket Guide

By: Tony Drewitt

Publisher: IT Governance Ltd

Publication Date: 04-MAR-2013

Insert Date: 11-JUN-2013

Slots: 1.0

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"How would your organisation keep going in the event of a crisis? If you got hit by a disaster and lost the use of your IT systems, would you be able to continue operating? To minimise the impact of a disaster on your business, and to continue to provide essential services to your customers, you need to put in place a Business Continuity Management System (BCMS). Without a proper risk assessment strategy, your company directors could even face prosecution if a major incident occurs and results in loss or injury. An introduction to ISO22301 ISO22301: A Pocket Guide is designed to...

56. 

Turning Heads and Changing Minds - Transcending IT Auditor Archetypes

Turning Heads and Changing Minds - Transcending IT Auditor Archetypes

By: Chong Ee

Publisher: IT Governance Ltd

Publication Date: 07-MAR-2013

Insert Date: 11-JUN-2013

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"Building a better rapport with your clients How IT auditors and their clients perceive each other affects the quality of their working relationships. Although most books for IT auditors acknowledge the importance of soft skills, they usually focus on technical abilities. Beyond giving simple advice like ""improving listening skills"" and ""not jumping to conclusions"", they rarely tackle the issue of how to build a better rapport with the client. Transcending IT auditor archetypes Exploring how and why an auditor can remain trapped in an ascribed role, this book fills a gap in the...

57. 

ISO19770-1:2012 SAM Process Guidance: A kick-start to your SAM programme

ISO19770-1:2012 SAM Process Guidance: A kick-start to your SAM programme

By: Rory Canavan

Publisher: IT Governance Ltd

Publication Date: 06-NOV-2012

Insert Date: 11-JUN-2013

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"Software asset management – The essential guidance you need to kick-start your SAM programme While ISO 19770-1 describes processes and activities for addressing effective software asset management, it does not offer guidance on how to approach the implementation of a SAM programme – this pocket guide fills the gap and shows you how to do it. A guide to SAM concepts The pocket guide offers a concise summary of the principles of software asset management as conveyed by ISO 19770-1: 2012, and provides advice and guidance on how to kick-start your own SAM programme – something the...

58. 

Professionnaliser, 6 edition

Professionnaliser, 6 edition

By: Guy Le Boterf; Guy Le Boterf

Publisher: Editions d'Organisation

Publication Date: 07-JUL-2011

Insert Date: 22-APR-2013

Slots: 1.0

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Des propositions concrètes et innovantes pour concevoir des parcours personnalisés de professionnalisation L'exigence de professionnalisme est aujourd'hui omniprésente : les employeurs veulent pouvoir compter sur des professionnels, les clients et les patients exigent d'avoir affaire à des "pros", les demandeurs d'emploi veulent argumenter sur leur employabilité, les salariés cherchent à valider les acquis de leur expérience professionnelle, les universités mettent en avant leurs filières de professionnalisation, les parcours de formation personnalisés ou individualisés sont...

59. 

Personal Kanban

Personal Kanban

By: Jim Benson; Tonianne DeMaria Barry

Publisher: dpunkt

Publication Date: 01-JAN-2013

Insert Date: 18-APR-2013

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Übersetzung des Standardwerks zu Personal Kanban, geschrieben von den Erfindern der Methode* Übersetzerin arbeitet bei it-agile in Hamburg, die Kanban nach Deutschland gebracht haben (u.a. Übersetzung des Kanban-Buches von David Anderson) ...

60. 

Le guide de la TPM

Le guide de la TPM

By: Jean Bufferne

Publisher: Editions d'Organisation

Publication Date: 09-AUG-2012

Insert Date: 10-APR-2013

Slots: 1.0

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PrésentationConnaître le Pourquoi et le Comment de la TPM(r)Préparer le projet TPM(r) avec la Direction de son entrepriseAnimer le déroulement des différents piliersDisposer des méthodes et outils indispensablesProfiter du retour d'expérience d'un instructeur TPM(r)Pérenniser les résultats obtenusIl est indispensable que les responsables production, qualité, ressources humaines, maintenance et leurs directions reconnaissent que la TPM(r) est une démarche globale qui vise la performance économique de l'entreprise.C'est une démarche de progrès permanent qui intègre le management mais aussi...