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Quality Management


61. 

ISO27000 and Information Security: A Combined Glossary

ISO27000 and Information Security: A Combined Glossary

By: Alan Calder; Steve G. Watkins

Publisher: IT Governance Ltd

Publication Date: 30-MAR-2010

Insert Date: 03-JUL-2013

Slots: 1.0

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" Get to grips with key ISO27000 and information security vocabulary with this indispensable, concise pocket guide! Information security is of crucial importance to your business. If you don't know the difference between a cookie and a worm, or between war-chalking and digital watermarking, you are sure to find this guide enlightening. The strength of the book is that it is a combined glossary, enabling you to find explanations of geek slang, procedural language and acronyms all in one place. The combined glossary is a revised edition of the popular A Dictionary of Information...

62. 

ISO 9001: 2000 in Brief

ISO 9001: 2000 in Brief

By: Ray Tricker; Ray Tricker

Publisher: Routledge

Publication Date: 17-JUN-2013

Insert Date: 26-JUN-2013

Slots: 1.0

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This "hands on" book provides practical information on how to cost effectively set up an ISO 9001: 2000 compliant Quality Management System. The new ISO 9000:2000 family is an all-encompassing series of standards that lay down requirements for incorporating the management of quality into the design, manufacture and delivery of products, services and software. To achieve its main objectives, ISO 9001:2000 requires the manufacturer, or supplier, to possess a fully auditable Quality Management System consisting of Quality Policies, Quality Processes, Quality Procedures and Work...

63. 

Implementing Service Quality based on ISO/IEC 20000: A Management Guide, Third Edition

Implementing Service Quality based on ISO/IEC 20000: A Management Guide, Third Edition

By: Michael Kunas

Publisher: IT Governance Ltd

Publication Date: 25-OCT-2012

Insert Date: 13-JUN-2013

Slots: 1.0

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A guide to ISO/IEC 20000 - implementation and certification ISO/IEC 20000 is an important international standard for IT service providers. Implementation and certification will improve your business processes and practices. It will reassure your customers that your company is efficient, reliable and trustworthy. Customers will return because they know from experience that your service is second to none. Purchase the ISO20000 standards documents View the ISO20000 documentation toolkit Book a place on an ISO20000 training course Use ISO20000 to win...

64. 

Implementación de Calidad de Servicio basado en ISO/IEC 20000 - Guía de Gestión

Implementación de Calidad de Servicio basado en ISO/IEC 20000 - Guía de Gestión

By: Michael Kunas

Publisher: IT Governance Ltd

Publication Date: 28-JUN-2012

Insert Date: 13-JUN-2013

Slots: 1.0

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A guide to ISO/IEC 20000 - implementation and certification ISO/IEC 20000 is an important international standard for IT service providers. Implementation and certification will improve your business processes and practices. It will reassure your customers that your company is efficient, reliable and trustworthy. Customers will return because they know from experience that your service is second to none. Purchase the ISO20000 standards documents View the ISO20000 documentation toolkit Book a place on an ISO20000 training course Use ISO20000 to win...

65. 

Implementing von Service-Qualita basierend auf ISO/IEC 20000

Implementing von Service-Qualita basierend auf ISO/IEC 20000

By: Michael Kunas

Publisher: IT Governance Ltd

Publication Date: 16-FEB-2012

Insert Date: 13-JUN-2013

Slots: 1.0

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A guide to ISO/IEC 20000 - implementation and certification ISO/IEC 20000 is an important international standard for IT service providers. Implementation and certification will improve your business processes and practices. It will reassure your customers that your company is efficient, reliable and trustworthy. Customers will return because they know from experience that your service is second to none. Purchase the ISO20000 standards documents View the ISO20000 documentation toolkit Book a place on an ISO20000 training course Use ISO20000 to win...

66. 

Exploding the Myths Surrounding ISO9000 - A Practical Implementation Guide

Exploding the Myths Surrounding ISO9000 - A Practical Implementation Guide

By: Andrew W. Nichols

Publisher: IT Governance Ltd

Publication Date: 21-MAR-2013

Insert Date: 12-JUN-2013

Slots: 1.0

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"The secrets of successful ISO9000 implementation Thousands of companies worldwide are reaping the benefits from implementing the ISO9000 Quality Management standard. However, there are many conflicting opinions about the best approach. Some companies have delayed applying the standard, or have chosen not to implement it at all. This might be because of a lack of time and resources to investigate it properly, or because of misunderstandings about the way it works. So, how do we know who and what to believe? In Exploding the Myths Surrounding ISO9000, Andrew W Nichols debunks many of the...

67. 

Governance and Internal Controls for Cutting Edge IT

Governance and Internal Controls for Cutting Edge IT

By: Karen F. Worstell

Publisher: IT Governance Ltd

Publication Date: 05-MAR-2013

Insert Date: 12-JUN-2013

Slots: 1.0

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"IT security risks are constantly changing, so how do we stay ahead? To remain competitive we rely on being early adopters of new technologies — but there are inherent risks. As we implement these technologies, how do we manage the risks without hindering the progress of the business? In Governance and Internal Controls for Cutting Edge IT, Karen Worstell explains strategies and techniques to guide IT managers as they implement cutting edge solutions for their business needs. Based on practical experience and real-life models, she covers key principles and processes for the...

68. 

Selection Management: For Systems and Services

Selection Management: For Systems and Services

By: Jacquie Wakeford

Publisher: IT Governance Ltd

Publication Date: 02-OCT-2012

Insert Date: 12-JUN-2013

Slots: 1.0

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"Make your business more efficient with a tried and tested process for selection management. Selecting a new system or service can often be a crucial business decision, but small and medium size enterprises (SMEs) don't do it very often and, as a result, lack experience of the selection process. Simplified selection management This book describes a simplified selection process that maintains a reasonable level of due diligence, and which can be tailored to suit each organisation's specific needs. Key stages described include: Defining selection parameters, gathering...

69. 

Tools for Mobile Multimedia Programming and Development

Tools for Mobile Multimedia Programming and Development

By: D. Tjondronegoro

Publisher: IGI Global

Publication Date: 31-MAY-2013

Insert Date: 11-JUN-2013

Slots: 1.0

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Mobile devices are rapidly developing into the primary technology for users to work, socialize, and play in a variety of settings and contexts. Their pervasiveness has provided researchers with the means to investigate innovative solutions to ever more complex user demands. Tools for Mobile Multimedia Programming and Development investigates the use of mobile platforms for research projects, focusing on the development, testing, and evaluation of prototypes rather than final products, which enables researchers to better understand the needs of users through image processing, object...

70. 

ISO22301 - A Pocket Guide

ISO22301 - A Pocket Guide

By: Tony Drewitt

Publisher: IT Governance Ltd

Publication Date: 04-MAR-2013

Insert Date: 11-JUN-2013

Slots: 1.0

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"How would your organisation keep going in the event of a crisis? If you got hit by a disaster and lost the use of your IT systems, would you be able to continue operating? To minimise the impact of a disaster on your business, and to continue to provide essential services to your customers, you need to put in place a Business Continuity Management System (BCMS). Without a proper risk assessment strategy, your company directors could even face prosecution if a major incident occurs and results in loss or injury. An introduction to ISO22301 ISO22301: A Pocket Guide is designed to...

71. 

Turning Heads and Changing Minds - Transcending IT Auditor Archetypes

Turning Heads and Changing Minds - Transcending IT Auditor Archetypes

By: Chong Ee

Publisher: IT Governance Ltd

Publication Date: 07-MAR-2013

Insert Date: 11-JUN-2013

Slots: 1.0

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"Building a better rapport with your clients How IT auditors and their clients perceive each other affects the quality of their working relationships. Although most books for IT auditors acknowledge the importance of soft skills, they usually focus on technical abilities. Beyond giving simple advice like ""improving listening skills"" and ""not jumping to conclusions"", they rarely tackle the issue of how to build a better rapport with the client. Transcending IT auditor archetypes Exploring how and why an auditor can remain trapped in an ascribed role, this book fills a gap in the...

72. 

ISO19770-1:2012 SAM Process Guidance: A kick-start to your SAM programme

ISO19770-1:2012 SAM Process Guidance: A kick-start to your SAM programme

By: Rory Canavan

Publisher: IT Governance Ltd

Publication Date: 06-NOV-2012

Insert Date: 11-JUN-2013

Slots: 1.0

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"Software asset management – The essential guidance you need to kick-start your SAM programme While ISO 19770-1 describes processes and activities for addressing effective software asset management, it does not offer guidance on how to approach the implementation of a SAM programme – this pocket guide fills the gap and shows you how to do it. A guide to SAM concepts The pocket guide offers a concise summary of the principles of software asset management as conveyed by ISO 19770-1: 2012, and provides advice and guidance on how to kick-start your own SAM programme – something the...

73. 

Professionnaliser, 6 edition

Professionnaliser, 6 edition

By: Guy Le Boterf; Guy Le Boterf

Publisher: Editions d'Organisation

Publication Date: 07-JUL-2011

Insert Date: 22-APR-2013

Slots: 1.0

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Des propositions concrètes et innovantes pour concevoir des parcours personnalisés de professionnalisation L'exigence de professionnalisme est aujourd'hui omniprésente : les employeurs veulent pouvoir compter sur des professionnels, les clients et les patients exigent d'avoir affaire à des "pros", les demandeurs d'emploi veulent argumenter sur leur employabilité, les salariés cherchent à valider les acquis de leur expérience professionnelle, les universités mettent en avant leurs filières de professionnalisation, les parcours de formation personnalisés ou individualisés sont...

74. 

Personal Kanban

Personal Kanban

By: Jim Benson; Tonianne DeMaria Barry

Publisher: dpunkt

Publication Date: 01-JAN-2013

Insert Date: 18-APR-2013

Slots: 1.0

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Übersetzung des Standardwerks zu Personal Kanban, geschrieben von den Erfindern der Methode* Übersetzerin arbeitet bei it-agile in Hamburg, die Kanban nach Deutschland gebracht haben (u.a. Übersetzung des Kanban-Buches von David Anderson) ...

75. 

Le guide de la TPM

Le guide de la TPM

By: Jean Bufferne

Publisher: Editions d'Organisation

Publication Date: 09-AUG-2012

Insert Date: 10-APR-2013

Slots: 1.0

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PrésentationConnaître le Pourquoi et le Comment de la TPM(r)Préparer le projet TPM(r) avec la Direction de son entrepriseAnimer le déroulement des différents piliersDisposer des méthodes et outils indispensablesProfiter du retour d'expérience d'un instructeur TPM(r)Pérenniser les résultats obtenusIl est indispensable que les responsables production, qualité, ressources humaines, maintenance et leurs directions reconnaissent que la TPM(r) est une démarche globale qui vise la performance économique de l'entreprise.C'est une démarche de progrès permanent qui intègre le management mais aussi...

76. 

Gestion de production

Gestion de production

By: Maurice Pillet; Chantal Martin-Bonnefous; Pascal Bonnefous; Alain Courtois

Publisher: Editions d'Organisation

Publication Date: 07-JUL-2011

Insert Date: 10-APR-2013

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PrésentationUn ouvrage de référence pour tous les gestionnaires de production industrielle.Un cas concret d'entreprise fictive, fil rouge de l'ouvrage, pour expliquer et illustrer les différents outils et méthodes utilisés.Toutes les méthodes et tous les outils de gestion de production, des plus traditionnels aux novateurs, explicités, comparés et illustrés.L'ouvrage, entièrement mis à jour, reflète toutes les évolutions liées à la gestion de production. Il se divise désormais en deux grandes parties ; la première regroupe les méthodes de base de la gestion de la production ainsi que...

77. 

Audit interne et contrôle de gestion

Audit interne et contrôle de gestion

By: Jacques Renard; Sophie Nussbaumer

Publisher: Editions d'Organisation

Publication Date: 27-OCT-2011

Insert Date: 10-APR-2013

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PrésentationL'audit interne et le contrôle de gestion sont à des titres divers des fonctions internes de conseil dans l'entreprise. Elles participent aussi bien à la détection des risques et à l'amélioration du contrôle interne qu'au suivi des prévisions et à l'élaboration de la stratégie.Utilisant les mêmes données, analysant les mêmes problèmes, dialoguant avec les mêmes responsables, les deux fonctions se côtoient et parfois se chevauchent. Elles participent, malgré elles, à la multiplication des avis et conseils aux directions générales.Dans un objectif d'amélioration de la performance...

78. 

Mesurer la performance de la fonction achats

Mesurer la performance de la fonction achats

By: Jean-Michel Moutot; Emmanuelle Bernardin

Publisher: Editions d'Organisation

Publication Date: 07-JUL-2011

Insert Date: 10-APR-2013

Slots: 1.0

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PrésentationSixième de la collection "Les baromètres de la performance", cet ouvrage propose aux dirigeants d'entreprises, aux directeurs et responsables achats, ainsi qu'aux consultants une méthode inédite pour structurer la fonction achats et mesurer sa performance.Grâce à cet ouvrage, le lecteur sera capable de répondre aux questions suivantes :Quelles sont les activités critiques de la fonction achats au sein de mon entreprise ?Comment intégrer au mieux les développements récents de la fonction achats (outsourcing, innovation fournisseurs) ?Comment positionner la fonction achats au...

79. 

Mesurer la performance de la fonction qualité

Mesurer la performance de la fonction qualité

By: David Autissier; Yvon Mougin; Jacques Ségot

Publisher: Editions d'Organisation

Publication Date: 07-JUL-2011

Insert Date: 10-APR-2013

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PrésentationSeptième de la collection "Les baromètres de la performance", cet ouvrage propose aux dirigeants d'entreprise, responsables qualité et consultants une méthode inédite et outillée pour mesurer la performance de la fonction qualité et son évolution dans le temps.Grâce à cet ouvrage, le lecteur sera capable de répondre aux questions suivantes :Qui sont les clients d'une fonction qualité ?La fonction qualité est-elle correctement dimensionnée ?Quelle place doit avoir la fonction qualité dans mon organisation ?Quels sont les rôles et les missions d'une fonction qualité ?Au...

80. 

Qualité de la mesure en production

Qualité de la mesure en production

By: Daniel Duret

Publisher: Editions d'Organisation

Publication Date: 07-JUL-2011

Insert Date: 10-APR-2013

Slots: 1.0

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PrésentationRéaliser une mesure n'est pas un acte anodin, car elle permet de prendre une décision technique et économique. Les moyens de production ont une performance qui s'est considérablement accrue ces dernières années. Parallèlement, suite à une offre abondante du marché, les exigences clients sont de plus en plus fortes pour une demande en technologie de pointe. De fait, la conformité des produits ne peut pas encore être garantie directement sans mesure.En conséquence, les entreprises utilisent un grand nombre de matériels de mesure, destinés à prouver la conformité finale des...