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Quality Management


1. 

The Incremental Commitment Spiral Model: Principles and Practices for Successful Systems and Software

The Incremental Commitment Spiral Model: Principles and Practices for Successful Systems and Software

By: Barry Boehm; Jo Ann Lane; Supannika Koolmanojwong; Richard Turner

Publisher: Addison-Wesley Professional

Publication Date: 03-JUN-2014

Insert Date: 31-MAY-2014

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“The title makes a huge promise: a way to divide commitment into increments that are both meetable (good news for developers) and meaningful (good news for managers and stakeholders). And the book makes good on that promise.” –Tom DeMarco, Principal, The Atlantic Systems Guild, author of Peopleware, Deadline, and Slack “I am seriously impressed with this ICSM book. Besides being conceptually sound, I was amazed by the sheer number of clear and concise characterizations of issues, relationships, and solutions. I wanted to take a yellow highlighter to it until I realized I’d be highlighting...

2. 

The Profit Impact of Business Intelligence

The Profit Impact of Business Intelligence

By: Steve Williams; Nancy Williams

Publisher: Morgan Kaufmann

Publication Date: 27-JUL-2010

Insert Date: 29-APR-2014

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Business Intelligence (BI): It’s not just a technology. It’s not just a methodology. It’s a powerful new management approach that – when done right – can deliver knowledge, efficiency, better decisions, and profit to almost any organization that uses it. When BI first came on the scene, it promised a lot but often failed to deliver. The missing element was the business-centric focus explained in The Profit Impact of Business Intelligence. Written by BI gurus Steve Williams and Nancy Williams, The Profit Impact of Business Intelligence shows step by step how you can achieve the promise of...

3. 

The Basics of Process Mapping, 2nd Edition

The Basics of Process Mapping, 2nd Edition

By: Robert Damelio

Publisher: Productivity Press

Publication Date: 11-MAY-2011

Insert Date: 26-APR-2014

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The first edition of this bestselling resource has been incorporated into the curriculum at forward thinking universities, in-house corporate improvement approaches, and the United Nations’ headquarters. Updated with new chapters and new tools to identify and isolate processes, this new edition explains how to use process mapping to initiate any improvement effort. It explains how to employ the <EM>three levels framework</EM> to draw distinct maps for the same work at the organization, process, and job/performer levels. ...

4. 

The Psychology of Lean Improvements: Why Organizations Must Overcome Resistance and Change the Culture

The Psychology of Lean Improvements: Why Organizations Must Overcome Resistance and Change the Culture

By: Chris Ortiz

Publisher: Productivity Press

Publication Date: 09-APR-2012

Insert Date: 26-APR-2014

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The inherent fear and reluctance of many companies to embark on a Lean journey can be self-destructive. This Shingo Prize-winning book explores the psychology behind why so many companies avoid Lean and hold on to inefficient processes. Drawing on personal experience, the author describes why and how businesses cling to the eight deadly wastes and why they continue to find ways to place improvement on the back burner. Whether it’s poor leadership, the inability to change, or pure ego, the text explores this perplexing commitment to inefficiency. ...

5. 

Utilizing the 3Ms of Process Improvement in Healthcare: A Roadmap to High Reliability Using Lean, Six Sigma, and Change Leadership

Utilizing the 3Ms of Process Improvement in Healthcare: A Roadmap to High Reliability Using Lean, Six Sigma, and Change Leadership

By: Richard Morrow

Publisher: Productivity Press

Publication Date: 18-MAY-2012

Insert Date: 25-APR-2014

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Leading change in the right direction and sustaining that change is extremely difficult without managing the relevant measures, especially in today's healthcare environment. This book details how to use the 3Ms (Measure, Manage to Measure, Make-it-Easy) of change leadership in healthcare. It includes healthcare case studies that illustrate the proper application of the 3Ms. Complete with forms and templates to make it easy for readers to apply the 3Ms, the book describes a culture change method that is based on changing behaviors. ...

6. 

Value Engineering Synergies with Lean Six Sigma: Combining Methodologies for Enhanced Results

Value Engineering Synergies with Lean Six Sigma: Combining Methodologies for Enhanced Results

By: Jay Mandelbaum; Anthony Hermes; Donald Parker; Heather Williams

Publisher: Productivity Press

Publication Date: 11-MAY-2012

Insert Date: 25-APR-2014

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This book describes how to integrate Lean Six Sigma (LSS), Design for Six Sigma (DFSS), and Value Engineering (VE) to go beyond what is currently possible with the individual approaches. Explaining the VE methodology, it supplies a high-level discussion of LSS and DFSS. Next, it compares VE with LSS and identifies the different opportunities for synergies that can provide your organization with a competitive edge. The ideas and synergies presented in this book can help industry professionals and those in government accelerate the adoption of efficiencies in their operations. ...

7. 

Out of the Present Crisis: Rediscovering Improvement in the New Economy

Out of the Present Crisis: Rediscovering Improvement in the New Economy

By: Terence Burton

Publisher: Productivity Press

Publication Date: 21-MAY-2012

Insert Date: 25-APR-2014

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Providing quick and easy reference to the fundamentals of getting continuous improvement right within the complexities of the new economy, this book explains exactly what it takes to implement Lean Six Sigma and other strategic improvement initiatives with lasting success. It supplies a rediscovered but practical view of improvement for readers across a wide range of industries—including CEOs and their executive teams, middle managers, physicians, nurses, claims managers, politicians, union leadership, and anyone else with the desire to implement enduring improvement. ...

8. 

External Quality Audit

External Quality Audit

By: Mahsood Shah; Chenicheri Sid Nair

Publisher: Chandos Publishing

Publication Date: 14-MAR-2013

Insert Date: 25-APR-2014

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Whilst external quality audits have been in place for more than a decade in some countries, limited research exists on the extent to which such audits have been effective in improving systems and processes for quality assurance in higher education institutions, and the extent to which such audits have improved academic standards, outcomes and student experience. External Quality Audit looks at the experience of countries where external quality audits have been established by governments, and provides analyses of their effectiveness in improving quality assurance in universities and other...

9. 

The Objective is Quality: An Introduction to Performance and Sustainability Management Systems

The Objective is Quality: An Introduction to Performance and Sustainability Management Systems

By: Michel Jaccard

Publisher: EPFL Press

Publication Date: 23-APR-2013

Insert Date: 24-APR-2014

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Few books offer an overview of quality and its tools, and this one intends to fill the gap by providing a synthetic and comprehensive approach, with detailed knowledge of standards, and information on the implementation of statistical tools typically mastered in management systems. The emphasis is on the stakes and the role of quality in life and policies of an organization or company, but also on the world of quality as it spills over into other management systems, such as environmental protection, the sustainability, and social responsibility. ...

10. 

Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success

Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success

By: Joseph Raynus

Publisher: Auerbach Publications

Publication Date: 22-JUN-2011

Insert Date: 22-APR-2014

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With an abundance of improvement methodologies and frameworks quickly gaining momentum, many question where to begin. This book surveys and integrates the quantitative improvement approaches gaining popularity—including Goal Driven Measurements (GQM), Business Process Management (BPM), Lean Methodology, and the Balanced Score Card—to show you exactly where to begin. It details a practical methodology for building a measurements framework with the ability to monitor events and provide a feedback loop for analysis, goal, and strategy adjustments. ...

11. 

The Basics of Line Balancing and JIT Kitting

The Basics of Line Balancing and JIT Kitting

By: Beverly Townsend

Publisher: Productivity Press

Publication Date: 20-APR-2012

Insert Date: 22-APR-2014

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Accessible to the Lean novice and shop floor employee, this book explores line balancing and the pre-assembly of components into a finished product in a just-in-time fashion (JIT Kitting). It explains how to make proper use time studies, develop yamazumi charts, discover and eliminate waste, balance your line, and create new standard work content for the shop floor. It facilitates a clear understanding of the seven deadly wastes as well as what you need to do to eliminate them from your facility. ...

12. 

New Horizons in Standardized Work: Techniques for Manufacturing and Business Process Improvement

New Horizons in Standardized Work: Techniques for Manufacturing and Business Process Improvement

By: Timothy Martin; Jeffrey Bell

Publisher: Productivity Press

Publication Date: 24-JAN-2011

Insert Date: 22-APR-2014

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This all-inclusive guide facilitates an understanding of standardized work principles and the logic behind their development. In a step-by-step format, it discusses the relationship of the work period and the takt time, as well as the importance of the three main worker interface levels in job design. It includes an array of examples that demonstrate how the concepts discussed can be applied across a wide range of industries—including health care, construction, business processes, and food services. ...

13. 

Optimizing Decision Making in the Apparel Supply Chain Using Artificial Intelligence (AI)

Optimizing Decision Making in the Apparel Supply Chain Using Artificial Intelligence (AI)

By: W. K. Wong; Z. X. Guo; S Leung

Publisher: Woodhead Publishing

Publication Date: 24-JAN-2013

Insert Date: 20-APR-2014

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Practitioners in apparel manufacturing and retailing enterprises in the fashion industry, ranging from senior to front line management, constantly face complex and critical decisions. There has been growing interest in the use of artificial intelligence (AI) techniques to enhance this process, and a number of AI techniques have already been successfully applied to apparel production and retailing. Optimizing decision making in the apparel supply chain using artificial intelligence (AI): From production to retail provides detailed coverage of these techniques, outlining how they are used...

14. 

Quality Assurance

Quality Assurance

By: G Welty

Publisher: Woodhead Publishing

Publication Date: 30-JUN-2013

Insert Date: 19-APR-2014

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Quality assurance is necessary to maintain quality and services in the pharmaceutical and life science industries. Quality assurance demonstrates that the logic and practice of problem solving can integrate both program efficacy and regulatory compliance. This title is divided into three parts; the first part discusses the process by which a problem in regulated industry is identified, for example a manufacturing deviation that leads to an adulterated drug product, and reviews the decision-making steps involved in remedying the problem. The second part delves into the staff training...

15. 

Safety Performance in a Lean Environment: A Guide to Building Safety into a Process

Safety Performance in a Lean Environment: A Guide to Building Safety into a Process

By: Paul English

Publisher: CRC Press

Publication Date: 21-NOV-2011

Insert Date: 18-APR-2014

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A big challenge for many safety professionals is how to incorporate, build, and sustain a safety program into different business models during times of change. This book provides an understanding of how to anticipate paradigm shifts in management models and how environmental health and safety fits into the model. It defines what adds value to the safety and manufacturing process as well as to the customer. The author illustrates how to build safety into a process to create a strong safety program. ...

16. 

Eliminating Waste in Business: Run Lean, Boost Profitability

Eliminating Waste in Business: Run Lean, Boost Profitability

By: Linda M. Orr; Dave J. Orr

Publisher: Apress

Publication Date: 01-APR-2014

Insert Date: 08-APR-2014

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Redundant employees. Storerooms full of extra stock "in case we need it." Marketing money sprayed in all directions in the vain hope it will create customers. Duplicate IT systems. HR policies that fatten the corporate waistline rather than keeping it trim. Budgeting exercises that result in "more of the same, plus 2%." Nearly every corner of most established businesses harbors waste—wasted money, time, effort, or all three. As any runner can tell you, a lean body runs faster and wins races. The same goes when it comes to the competitive race all businesses engage in. Lean companies...

17. 

Healthcare Analytics for Quality and Performance Improvement

Healthcare Analytics for Quality and Performance Improvement

By: 

Publisher: John Wiley & Sons

Publication Date: 07-OCT-2013

Insert Date: 19-MAR-2014

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Improve patient outcomes, lower costs, reduce fraud—all with healthcare analytics Healthcare Analytics for Quality and Performance Improvement walks your healthcare organization from relying on generic reports and dashboards to developing powerful analytic applications that drive effective decision-making throughout your organization. Renowned healthcare analytics leader Trevor Strome reveals in this groundbreaking volume the true potential of analytics to harness the vast amounts of data being generated in order to improve the decision-making ability of healthcare managers and...

18. 

Handbook of Research on Design and Management of Lean Production Systems

Handbook of Research on Design and Management of Lean Production Systems

By: Vladimír Modrák; Pavol Semančo

Publisher: IGI Global

Publication Date: 31-JAN-2014

Insert Date: 19-FEB-2014

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In a production environment, batch size is proportional to cost and productivity. Innovative technologies have emerged in lean manufacturing as a way to include a number of elements that emphasizes waste reduction, value enhancement, and high quality results. Handbook of Research on Design and Management of Lean Production Systems explores the recent advancements in the areas of lean production, management, and the system and layout design for manufacturing environments. It also captures the building blocks of lean transformation on a shop floor level. Providing further understanding and...

19. 

Metoda Lean Analytics. Zbuduj sukces startupu w oparciu o analizę danych

Metoda Lean Analytics. Zbuduj sukces startupu w oparciu o analizę danych

By: ;

Publisher: Helion

Publication Date: 22-JAN-2014

Insert Date: 29-JAN-2014

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Lektura obowiązkowa dla wszystkich zainteresowanych wykorzystaniem analityki w pracach nad nowym produktem i odnoszeniem sukcesów biznesowych bez konieczności wiecznego zgadywania. Peter Yared, dyrektor ds. IT, CBS Interactive To nie jest kolejna książka o liczbach, a rzecz o praktycznych wskaźnikach. Alistair i Ben nauczą Cię, jak przebić się przez mgłę danych i skupić się na właściwych, istotnych wskaźnikach, które zadecydują o Twojej porażce lub sukcesie.</i><br><div align="right"><b>Ash Maurya,<br /> założyciel i dyrektor generalny Spark59 oraz WiredReach, autor książki Metoda Running...

20. 

The Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts, Second edition, 2nd Edition

The Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts, Second edition, 2nd Edition

By: Peter Pande; Robert Neuman; Roland Cavanaugh

Publisher: McGraw-Hill

Publication Date: 17-DEC-2013

Insert Date: 29-JAN-2014

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The Definitive Work on Six Sigma—Revised and Fully Updated Upon its publication in 2000, The Six Sigma Way was among the very first books to clearly explain the impressive benefits of Six Sigma’s improvement-driven and customer-centric approach to business leaders and managers. It revealed how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and increase profits. Corporate leaders around the world heeded the call and began implementing the tools of this world-changing performance...