Free Trial

Safari Books Online is a digital library providing on-demand subscription access to thousands of learning resources.

Help

Sales & Marketing


1. 

Social Media – Analytics & Monitoring

Social Media – Analytics & Monitoring

By: Andreas Werner

Publisher: dpunkt

Publication Date: 11-JUN-2013

Insert Date: 14-JUN-2013

Slots: 1.0

Table of Contents • Start Reading

Einziges aktuelles SoMe-Buch mit Schwerpunkt “Analytics & Monitoring”- Für KMUs, die den Erfolg ihrer SoMe-Aktivitäten analysieren und steuern möchten- Beschreibung des praktischen Vorgehens incl. Werkzeuge - Sowohl Werkzeuge im finanziellen Rahmen von KMU als auch Produkte der Enterprise-Klasse werden berücksichtigt ...

2. 

Le petit livre rouge de la vente: Les 12,5 principes de l'excellence

Le petit livre rouge de la vente: Les 12,5 principes de l'excellence

By: Jeffrey Gitomer

Publisher: Pearson France

Publication Date: 03-MAY-2013

Insert Date: 13-JUN-2013

Slots: 1.0

Table of Contents • Start Reading

Comment vendre encore et toujours Les conseils et les réponses de toute une vie au service de la vente, par l'auteur du best-seller The Sales Bible (La Bible de la Vente). "Je saute de joie parce que vous allez acheter ce livre, et que vous allez y découvrir toutes les différences, ou devrais-je dire toutes ces différences qui feront LA différence entre vous et tous les autres vendeurs de la Terre. Le Petit Livre ROUGE de la vente est conçu pour que vous l'emportiez avec vous comme un livre de bon sens, livre de savoir, livre de sagesse et livre de passion que vous pourrez transformer...

3. 

Selling Healthcare: 5 Strategies to Create High-Return Relationships in Healthcare Sales

Selling Healthcare: 5 Strategies to Create High-Return Relationships in Healthcare Sales

By: Gary W. Polsky; Andrea Rowland

Publisher: Que

Publication Date: 12-JUN-2013

Insert Date: 13-JUN-2013

Slots: 1.0

Table of Contents • Start Reading

Build the Healthcare Sales Relationships That Power Enduring Success Healthcare salespeople have immense opportunities. But enduring success demands more than training and great products. You need High-Return Relationships: pre-qualified connections elevated by genuine shared passions and a long-term outlook. Selling Healthcare will help you build those relationships. It leverages decades of experience in healthcare sales and management, and it’s packed with insights from healthcare sales pros—in pharmaceuticals, medical devices, hospice, home health, and beyond. Whether you sell to...

4. 

L'affiliation: Booster ses ventes sur Internet

L'affiliation: Booster ses ventes sur Internet

By: Thibault Vincent

Publisher: Pearson France

Publication Date: 10-MAY-2013

Insert Date: 12-JUN-2013

Slots: 1.0

Table of Contents • Start Reading

Vous souhaitez développer vos ventes sur Internet ? Un moyen rapide et efficace s'offre à vous : l'affiliation. Cette technique marketing, qui consiste à faire la promotion de vos produits ou services via d'autres sites web affiliés et à ne les rémunérer qu'en fonction des résultats qu’ils apportent, présente de nombreux avantages : Attirer de nouveaux clients vers votre site internet Générer plus de trafic pour augmenter vos ventes Développer votre visibilité et votre présence sur le web Vos budgets marketing ont diminué ? Vous devez plus que jamais être attentifs au...

5. 

Les panels

Les panels

By: Jean-Marc Décaudin; Thierry Saint-Martin

Publisher: Pearson France

Publication Date: 31-MAY-2013

Insert Date: 12-JUN-2013

Slots: 1.0

Table of Contents • Start Reading

Les panels sont devenus au fil du temps un outil d'aide à la décision incontournable dans l'univers du marketing de grande consommation. Ce livre traite d'un point de vue à la fois théorique mais aussi managérial les différentes catégories de panels. Fruit de la double expérience professionnelle et académique des auteurs, il porte plus particulièrement sur les panels distributeurs, les panels consommateurs et les panels d’audience. Il permet d’en comprendre le fonctionnement, les concepts utilisés et en envisage l’avenir à travers la recherche de la single source. Tous les indicateurs...

6. 

Present Yourself

Present Yourself

By: ;

Publisher: O'Reilly Media, Inc.

Publication Date: 12-JUN-2013

Insert Date: 09-JUN-2013

Slots: 1.0

Table of Contents • Start Reading

With the success of SlideShare and other online presentation sites, slide presentations have become the language of business. This practical book demonstrates how you can use this visual language to make the story of your organization, brand, or initiative effective and entertaining—and how social sharing networks like SlideShare, Prezi, and Scribd can present your story to a worldwide audience....

7. 

Consumer Information Systems and Relationship Management

Consumer Information Systems and Relationship Management

By: Angela Lin; Jonathan Foster; Paul Scifleet

Publisher: IGI Global

Publication Date: 31-MAY-2013

Insert Date: 01-JUN-2013

Slots: 1.0

Table of Contents • Start Reading

Businesses continue to design and implement a variety of information systems that facilitate the creation, aggregation, and provision of product-related information in order to increase the role that quality information is playing in consumers’ decision-making processes. Consumer Information Systems and Relationship Management: Design, Implementation, and Use highlights empirical research, theoretical frameworks, and relevant models on the understanding and implementation of consumer information systems. By covering consumer perceptions of practicality and ease of use, this book is essential...

8. 

Perfect Phrases for Sales Referrals: Hundreds of Ready-to-Use Phrases for Getting New Clients, Building Relationships, and Increasing Your Sales

Perfect Phrases for Sales Referrals: Hundreds of Ready-to-Use Phrases for Getting New Clients, Building Relationships, and Increasing Your Sales

By: Jeb Brooks; Marty Scirratt

Publisher: McGraw-Hill

Publication Date: 26-MAR-2013

Insert Date: 28-MAY-2013

Slots: 1.0

Table of Contents • Start Reading

The PERFECT quick-reference guide for selling more through quality referralsThis streamlined guide provides salespeople with the right words at the right time in every situation.Perfect Phrases for Sales Referrals presents hundreds of hundreds of time-saving tips and ready-to-use phrases in a quick-access format that’s ideal for salespeople on the go. ...

9. 

This is the Rough Cut version of the printed book. Optimize Your Sites for Today’s Radically New Semantic Search Breakthrough “semantic search” techniques are already transforming Google™’s search results.  If you want to be found, yesterday’s SEO techniques won’t cut it anymore. Google Semantic Search tells you what to do instead—in plain English. David Amerland demystifies Knowledge Graph™, TrustRank™, AuthorityRank™, personalized and mobile search, social media activity, and much more. Drawing on deep knowledge of Google’s internal workings and newest patents, he also reveals the...

10. 

Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification

Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification

By: Rajat Paharia

Publisher: McGraw-Hill

Publication Date: 18-JUN-2013

Insert Date: 25-MAY-2013

Slots: 1.0

Table of Contents • Start Reading

The new secret to driving LOYALTY THAT PAYS!Once revolutionary, loyalty programs designed todifferentiate products quickly became commoditized. And yet, billions of dollars are still spent every year on programs that are doomed to fail. These programs, it turns out, don’t inspire long-term loyalty. Once a better deal comes along, customers will gladly defect. ...

11. 

The CustomerCentric Selling® Field Guide to Prospecting and Business Development: Techniques, Tools, and Exercises to Win More Business

The CustomerCentric Selling® Field Guide to Prospecting and Business Development: Techniques, Tools, and Exercises to Win More Business

By: Gary Walker

Publisher: McGraw-Hill

Publication Date: 26-MAR-2013

Insert Date: 25-MAY-2013

Slots: 1.0

Table of Contents • Start Reading

The Proven Approach to Prospecting for the Long Sales CycleIt’s a fact: 92 percent of C-level executives never respond to e-mail blasts or cold calls . . . so why would you continue to rely on these approaches to generate new business?If you’re like most sales professionals, it’s time to transform your selling method by listening rather than talking and by asking questions rather than stating opinions. ...

12. 

Think Like a Rock Star: How to Create Social Media and Marketing Strategies that Turn Customers into Fans, with a foreword by Kathy Sierra

Think Like a Rock Star: How to Create Social Media and Marketing Strategies that Turn Customers into Fans, with a foreword by Kathy Sierra

By: Mack Collier

Publisher: McGraw-Hill

Publication Date: 26-MAY-2013

Insert Date: 25-MAY-2013

Slots: 1.0

Table of Contents • Start Reading

Why have customers when you can have FANS?Everything you need to leverage the power of brand evangelistsFOREWORD BY KATHY SIERRA, COCREATOR OF THE HEAD FIRST BOOK SERIESThink Like a Rock Star shows you how to connect and engage with customers both online and offline to create a truly fan-centric brand using case studies of rock stars, including:TAYLOR SWIFT--who cultivates an army of devoted fans by constantly devising amazing experiences for themJOHNNY CASH--who was so passionate about his fans that he even followed them to jailLADY GAGA--who has built a financial empire by becoming a fan...

13. 

Questionnaire Design, 3rd Edition

Questionnaire Design, 3rd Edition

By: Ian Brace

Publisher: Kogan Page

Publication Date: 03-JUN-2013

Insert Date: 21-MAY-2013

Slots: 1.0

Table of Contents • Start Reading

Questionnaires are vital for the market researcher: they draw accurate information from respondents, give structure to interviews, provide a standard form on which facts, comments and attitudes can be recorded, and facilitate data processing. Questionnaire Design explains the role of questionnaires in market research and looks at different types of questionnaire, examining when and how they should be deployed. The book explains how to plan, structure and compose the right questionnaire for the research you are undertaking. Fully updated with new content on encouraging respondent involvement,...

14. 

E-Marketing in Developed and Developing Countries

E-Marketing in Developed and Developing Countries

By: Hatem El-Gohary; Riyad Eid

Publisher: IGI Global

Publication Date: 30-APR-2013

Insert Date: 17-MAY-2013

Slots: 1.0

Table of Contents • Start Reading

While e-marketing has emerged as an aid in allowing businesses to reach a broader audience, evolutions in computer science and technology have made its comprehension a bit more complex. E-Marketing in Developed and Developing Countries: Emerging Practice s aims to create a deeper understanding of the policies and practices that are involved in a successful e-marketing environment. This publication highlights the strategies and applications currently being used in both developed and developing countries; proving to be beneficial for entrepreneurs, policy makers, researchers, and students...

15. 

Who Cares Wins

Who Cares Wins

By: David Jones

Publisher: Financial Times/ Prentice Hall

Publication Date: 06-MAR-2013

Insert Date: 17-MAY-2013

Slots: 1.0

Table of Contents • Start Reading

Written by the CEO of Havas Worldwide, this bookshows you how to use social media to engage with customers and grow your business. This isn't a book about social media and the inexorable rise of Facebook and Twitter. Nor is it a book about CSR or business doing good. Instead it's actually the first book that recognises that far from being two separate subjects, they are intrinsically interlinked. And that the most successful leaders and businesses in the future will be those who are the most socially responsible. ...

16. 

The Facebook Guide to Small Business Marketing

The Facebook Guide to Small Business Marketing

By: Ramon Ray

Publisher: John Wiley & Sons

Publication Date: 04-FEB-2013

Insert Date: 14-MAY-2013

Slots: 1.0

Table of Contents • Start Reading

The guide for marketing a small business on Facebook The number one social networking site offers the opportunity to reach more than 350 million registered users with your advertising message. Owners of small and local businesses will benefit from these tips and best practices provided by Facebook insiders. Learn new ways to attract customers, create a business profile, and take advantage of Facebook's many marketing features. With more than 350 million registered users, Facebook opens a worldwide forum for small businesses that were once dependent on local traffic alone This...

17. 

Marketing in the Age of Google: Your Online Strategy IS Your Business Strategy, Revised and Updated

Marketing in the Age of Google: Your Online Strategy IS Your Business Strategy, Revised and Updated

By: 

Publisher: John Wiley & Sons

Publication Date: 01-MAY-2012

Insert Date: 13-MAY-2013

Slots: 1.0

Table of Contents • Start Reading

Search has changed everything. Has your business harnessed its full potential? A business's search strategy can have a dramatic impact on how consumers interact with that business. But even more importantly, search engine activity provides amazingly useful data about customer behavior, needs, and motivations. In this non-technical book for executives, business owners, and marketers, search engine strategy guru Vanessa Fox—who created Google's portal for site owners, Google Webmaster Central—explains what every marketer or business owner needs to understand about search rankings, search...

18. 

Managing the New Customer Relationship: Strategies to Engage the Social Customer and Build Lasting Value

Managing the New Customer Relationship: Strategies to Engage the Social Customer and Build Lasting Value

By: 

Publisher: John Wiley & Sons

Publication Date: 15-APR-2013

Insert Date: 13-MAY-2013

Slots: 1.0

Table of Contents • Start Reading

Praise for MANAGING THE NEW CUSTOMER RELATIONSHIP "Gordon delivers an impressive synthesis of the newest methods for engaging customers in relationships that last. No organization today can succeed without the mastery of customer relationship management strategy fundamentals. But to win in the decades ahead, you must also understand and capitalize on the rapidly evolving social computing, mobility and customer analytics technologies described in this book. Checklists, self-assessments and graphical frameworks deliver pragmatic value for the practicing manager." — William Band,...

19. 

An updated and revised version of the business classic Power Base Selling Power Base Selling, originally published in 1990, left readers with an understanding of and language for gaining political advantage within accounts. Now famous among sellers, the concept of aligning with powerful customer individuals or "Foxes" is taken to a new level. The New Power Base Selling offers an updated and more in-depth edition of the original classic with an empirically based breakthrough to significantly increasing sales performance. It explains how competitive selling is as much a matter of politics,...

20. 

Social Media Metrics For Dummies

Social Media Metrics For Dummies

By: 

Publisher: For Dummies

Publication Date: 13-JUN-2012

Insert Date: 13-MAY-2013

Slots: 1.0

Table of Contents • Start Reading

Discover how to gauge your online success based on social media metrics With so many social media monitoring and measurement tools available, it can be overwhelming to figure out which tool is right for you when it comes to calculating the success of your social media marketing efforts. This fun and friendly guide helps you determine which tool will serve you best for understanding your online audience. You'll learn to sift through all the information available about social media monitoring and metrics so that you can listen to what is being said about your business, read your analytic...