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21. 

The Leadership Shadow

The Leadership Shadow

By: Erik de Haan; Anthony Kasozi

Publisher: Kogan Page

Publication Date: 03-AUG-2014

Insert Date: 22-JUL-2014

Slots: 1.0

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In today's fast paced, interconnected, and mercilessly competitive business world, senior executives have to push themselves and others hard. Paradoxically, to succeed as leaders, they also need to relate to others very well. Under stress and challenge, the qualities executives have relied on to get them to the top and to achieve outstanding results can overshoot into unhelpful drives that lead to business and personal catastrophes.The Leadership Shadow draws on the lived experience of executives to make sense of what actually happens when their drivers overshoot and they act out the dark...

22. 

Developing Resilient Organizations

Developing Resilient Organizations

By: Doug Strycharczyk; Charles Elvin

Publisher: Kogan Page

Publication Date: 03-AUG-2014

Insert Date: 22-JUL-2014

Slots: 1.0

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Much of the fear and uncertainty surrounding the global recession is concerned with the adverse impact it will have on organisations and society. However, recessions are nothing new. We know from past experience that when a recession is over, there always emerge organisations and individuals who have not only survived but have thrived. They often emerge stronger, fitter and better performing. Developing Resilient Organizations argues that one of the fundamental keys to survival in these circumstances is resilience or mental toughness. It can make challenge and change an opportunity rather...

23. 

Performance Management

Performance Management

By: Linda Ashdown

Publisher: Kogan Page

Publication Date: 03-AUG-2014

Insert Date: 22-JUL-2014

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Tailored to the needs of HR practitioners it offers a complete overview of the field strongly aligned to organizational and HR strategies and objectives. Using a combination of practical tools, assessments, scenarios and case studies from best practice it will build your knowledge of the area including motivation, key competencies, types of assessment and performance review and dealing with underperformance. Aligning performance management with strategic objectives it will equip you with the skills you need to plan, implement and assess relations in any type of organization....

24. 

In Hindsight: A Compendium of Business Continuity Case Studies

In Hindsight: A Compendium of Business Continuity Case Studies

By: Robert Clark

Publisher: IT Governance Ltd

Publication Date: 26-JUN-2014

Insert Date: 19-JUL-2014

Slots: 1.0

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"This comprehensive research consistently portrays a set of common factors that precedes each disaster – poor management, a lack of proper planning and weak risk management practices. An eye-opener to all those executives that fail to understand the importance of business continuity and disaster recovery mechanisms." Luciano Anastasi, MA MBCS CITP,  Head of Information Technology at APS Bank, Malta "I have found 'In Hindsight' to be an interesting, thought provoking and stimulating collection of studies; and I have learned a great deal in reading it." Phillip Wood, MBE MSc...

25. 

The New Manager Guide: A Four Step How-To for New Managers to Own Their New Role

The New Manager Guide: A Four Step How-To for New Managers to Own Their New Role

By: 

Publisher: popforms

Publication Date: 03-JUN-2014

Insert Date: 19-JUL-2014

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When you’re a first-time manager, there is a lot to learn - and you’ve got to learn it fast. Get the key skills you need to shine as a manager, from leading a team to setting a vision and achieving big picture goals. ...

26. 

Customer Experience 3.0

Customer Experience 3.0

By: John A. Goodman

Publisher: AMACOM

Publication Date: 20-AUG-2014

Insert Date: 19-JUL-2014

Slots: 1.0

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With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that...customers expect more. Unfortunately, many companies fail to take advantage of and properly manage the tools that now exist, delivering a series of frustrating, disjointed transactions that drive people away. Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. The book contains an innovative...

27. 

Nonstop Sales Boom

Nonstop Sales Boom

By: Colleen Francis

Publisher: AMACOM

Publication Date: 13-AUG-2014

Insert Date: 19-JUL-2014

Slots: 1.0

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Do your company's sales results lurch between highs and lows--with the end of each quarter reduced to a mad scramble to meet quota? For many sales organizations, the pattern is commonplace and unshakeable. Nonstop Sales Boom explains how to break this unhealthy cycle and achieve strong, steady results--every quarter, from every member of the team. The secret is to broaden the focus from merely closing deals to actively nurturing the four critical stages of client engagement: ● Attraction: Fill the funnel with lucrative prospects ● Participation: Turn them into customers faster ● Growth:...

28. 

El dilema del directivo

El dilema del directivo

By: Daniel Sánchez Reina; Isabel Iglesias

Publisher: LID Editorial

Publication Date: 14-APR-2014

Insert Date: 17-JUL-2014

Slots: 1.0

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Un práctico libro de apoyo y aprendizaje para gestionar personas con mayor perspectiva y alcanzar el liderazgo como cualidad para conseguir equipos transformadores, m Incompetencia, falta de motivación, empleados tóxicos o carencia de autoridad son algunos de los dilemas que impactan directamente en el desarrollo del desempeño de la actividad y a los que se enfrentan a diario directivos y mandos intermedios con responsabilidad sobre la gestión de personas. El dilema del directivo trata estas y otras situaciones de forma transparente y revela los claroscuros de la función directiva a...

29. 

Easy Business Finance

Easy Business Finance

By: Ken Langdon

Publisher: Infinite Ideas

Publication Date: 16-MAY-2014

Insert Date: 15-JUL-2014

Slots: 1.0

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This book is tailored specifically to US business finance. Do you break out into a cold sweat at the sight of company accounts? Do you ignore the financial aspects of your job, hoping they'll go away? Is lack of financial confidence holding you back? The fact is that you can learn how to read company accounts as well as picking up sound financial management techniques in just a couple of hours, and Easy business finance is the way to do it. Balance sheets and profit and loss accounts needn't be mysteries any longer. You don't have to be tortured by colleagues' conversations about key...

30. 

The Role of Legal Compliance in Sustainable Supply Chains, Operations, and Marketing ​

The Role of Legal Compliance in Sustainable Supply Chains, Operations, and Marketing ​

By: John D. Wood

Publisher: Business Expert Press

Publication Date: 31-JUL-2014

Insert Date: 15-JUL-2014

Slots: 1.0

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Sustainability is a global megatrend with ramifications across all functional areas of business. This book addresses an underdeveloped topic in the field of sustainable business—the use of corporate resources dedicated to legal compliance. In order to comply with the law, supply chain, operations, and marketing professionals must know what the applicable legal frameworks are. In order to promote sustainable business, these same professionals must go beyond mere compliance with these laws. This book will assist you in both respects by (1) offering concise discussions of the primary legal...

31. 

Better Business Decisions from Data

Better Business Decisions from Data

By: Peter Kenny

Publisher: Apress

Publication Date: 30-JUN-2014

Insert Date: 15-JUL-2014

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"Everyone encounters statistics on a daily basis. They are used in proposals, reports, requests, and advertisements, among others, to support assertions, opinions, and theories. Unless you're a trained statistician, it can be bewildering. What are the numbers really saying or not saying? Better Business Decisions from Data: Statistical Analysis for Professional Success provides the answers to these questions and more. It will show you how to use statistical data to improve small, every-day management judgments as well as major business decisions with potentially serious consequences.Author...

32. 

Marketing and Management Models

Marketing and Management Models

By: Helen Strong

Publisher: Business Expert Press

Publication Date: 31-JUL-2014

Insert Date: 15-JUL-2014

Slots: 1.0

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Modern business practice, especially in the field of marketing, depends on the integration of creative and analytical thinking. One of the tools in this process is the use of management models to guide business decisions. However, the inherent power of the models is only released when the people applying them have the ability to gather relevant information and interpret the relationships between the variables in the model. This book examines the role of some of the most popular management models and will help you determine when they should be applied. In addition, it suggests which models may...

33. 

The European Financial Crisis

The European Financial Crisis

By: Robert Godby

Publisher: Business Expert Press

Publication Date: 30-NOV-2013

Insert Date: 15-JUL-2014

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The European debt crisis has posed a challenge for many people to understand, both non-Europeans and Europeans alike. Even economists, finance specialists and market commentators are often uncertain of its causes or in the interpretation of events ongoing, or of past events that have taken place that then shaped the current situation. Typically this lack of understanding results from a lack of understanding of how European institutions work, the structure of European politics and the Eurozone, the economics of the financial system, or the relationship of debt markets to current government...

34. 

Business Relationship Manager

Business Relationship Manager

By: 

Publisher: BCS Learning & Development Limited

Publication Date: 26-JUN-2014

Insert Date: 11-JUL-2014

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Business relationship management (BRM) is central to all aspects of an organisation’s interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding customer needs. It provides a mechanism for meeting those needs and identifies areas of required change and improvement. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools,...

35. 

Educational Technology Use and Design for Improved Learning Opportunities

Educational Technology Use and Design for Improved Learning Opportunities

By: Mehdi Khosrow-Pour

Publisher: IGI Global

Publication Date: 31-MAY-2014

Insert Date: 11-JUL-2014

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The rise of technology within educational settings has allowed for a substantial shift in the way in which educators teach learners of all ages. In order to implement these new learning tools, school administrators and teachers alike must seek new research outlining the latest innovations in the field. Educational Technology Use and Design for Improved Learning Opportunities presents broad coverage of topics pertaining to the development and use of technology both in and out of the classroom. Including research on technology integration in K-12, higher education, and adult learning, this...

36. 

Digital Public Administration and E-Government in Developing Nations

Digital Public Administration and E-Government in Developing Nations

By: Edward Halpin; David Griffin; Carolynn Rankin; Lakshman Dissanayake; Nazmunnessa Mahtab

Publisher: IGI Global

Publication Date: 31-MAR-2013

Insert Date: 11-JUL-2014

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In recent years, it has become apparent that there are very distinct gaps between developed and developing regions in the world, especially in regards to e-government systems, infrastructures, and processes. Digital Public Administration and E-Government in Developing Nations: Policy and Practice examines e-government from the perspective of developing nations and addresses issues and concerns of developing systems and processes. This publication is a valuable and insightful tool for researchers, practitioners, policymakers, and students in different fields who are interested in information...

37. 

PR im Social Web , 3rd Edition

PR im Social Web , 3rd Edition

By: Marie-Christine Schindler; Tapio Liller

Publisher: O'Reilly Verlag

Publication Date: 08-JUL-2014

Insert Date: 10-JUL-2014

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Das Standardwerk zur PR in Social Media in der dritten Auflage. Der gleichberechtigte und offene Austausch zwischen Unternehmen/Organisationen und ihren Zielgruppen wird immer mehr zur Normalität. Wer Öffentlichkeitsarbeit betreibt, kann es sich kaum noch leisten, die neuen „sozialen“ Kommunikationsmöglichkeiten zu ignorieren. Doch wie passen klassische PR und Social Web genau zusammen? Das beantwortet „der Schindler/Liller“ und bietet Ihnen eine bewährte und gut verständliche Anleitung. Die Autoren, erfahrene PR-Profis und Blogger, erläutern, wie die einzelnen PR-Disziplinen (Medienarbeit,...

38. 

Social Media Marketing im B2B – Besonderheiten, Strategien, Tipps

Social Media Marketing im B2B – Besonderheiten, Strategien, Tipps

By: Felix Beilharz

Publisher: O'Reilly Verlag

Publication Date: 08-JUL-2014

Insert Date: 10-JUL-2014

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Unternehmen, die sich mit ihren Produkten oder Dienstleistungen nicht an Endverbraucher, sondern an andere Unternehmen richten, entdecken mehr und mehr die Möglichkeiten des Social Web. Es ist für sie jedoch nur in seltenen Fällen sinnvoll, einfach die Strategien zu übernehmen, mit denen konsumentenorientierte Unternehmen erfolgreich sind. Denn ihr Geschäft ist ein anderes, und auch die Ziele, die sie mit Social Media verfolgen, sind häufig anders gelagert. Zum Beispiel können sie hier hervorragend über ihre oft erklärungsbedürftigen Produkte informieren, die oft langfristigen...

39. 

SUPPLIER RELATIONSHIP MANAGEMENT

SUPPLIER RELATIONSHIP MANAGEMENT

By: Stephen Easton; Michael D. Hales; Christian Schuh; Michael F. Strohmer

Publisher: Apress

Publication Date: 24-JUN-2014

Insert Date: 09-JUL-2014

Slots: 1.0

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"There's a new buzz phrase in the air: Supplier Relationship Management (SRM). Corporate executives know it's necessary, but there's only one problem. Nobody yet knows how to do it. Or they think it's all about bashing your vendors over the head until they reduce the price another 4%. Supplier Relationship Management: How to Maximize Vendor Value and Opportunity changes all that. Containing the best and most innovative advice from the operations and procurement experts at consultant AT Kearney, this book shows that SRM is at root a strategic discussion requiring cross-functional interaction...

40. 

Enhance Inbound and Outbound Marketing with a Trusted Single View of the Customer

Enhance Inbound and Outbound Marketing with a Trusted Single View of the Customer

By: Chuck Ballard; Jon Case; Deirdre Clyne; Brett Hildreth; Holger Kache; David Radley

Publisher: IBM Redbooks

Publication Date: 25-MAR-2014

Insert Date: 09-JUL-2014

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IBM Campaign® and IBM Interact are critical components in an Enterprise Marketing Management (EMM) platform. They are the foundation for optimizing your marketing campaign effectiveness, marketing operations, and multi-channel marketing execution. However, the effectiveness of the marketing campaigns is highly dependent on the quality, accuracy, and completeness of the underlying customer information used by the EMM platform. IBM InfoSphere Master Data Management (MDM) is a trusted source of that complete, accurate, customer information. Using your master data as the basis for running...