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3421. |  By: Bobette H Williamson Publisher: AMACOM Publication Date: 07-SEP-2007 Insert Date: 27-AUG-2011 Slots: 1.0 | Overview: How to Train Employees
Assess, design, deliver, and evaluate training that is right for every employee.
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3422. |  By: Constance Zimmerman; Richard A Luecke Publisher: AMACOM Publication Date: 10-JUN-2010 Insert Date: 27-AUG-2011 Slots: 1.0 | Overview: Asserting Yourself At Work
Techniques for managing others while maintaining mutual respect.
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3423. |  How To Write A Business Plan, Fourth Edition By: Edward T Crego; Peter D Schiffrin; James C Kauss Publisher: AMACOM Publication Date: 28-MAY-2003 Insert Date: 27-AUG-2011 Slots: 1.0 | Overview: How To Write A Business Plan, Fourth Edition
The key to a professional-quality business plan.
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3424. |  How To Manage Conflict in the Organization, Second Edition By: Gregg L Carter Publisher: AMACOM Publication Date: 26-OCT-2005 Insert Date: 27-AUG-2011 Slots: 1.0 | Overview: How To Manage Conflict in the Organization, Second Edition
Gain control of tough conflict situations and transform them into a productive force in your organization.
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3425. |  How To Be An Effective Facilitator By: Charles M Cadwell Publisher: AMACOM Publication Date: 25-APR-1997 Insert Date: 27-AUG-2011 Slots: 1.0 | Overview: How To Be An Effective Facilitator
How to keep a person or team on track and work well with diverse personalities.
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3426. |  By: Len Leritz Publisher: AMACOM Publication Date: 30-SEP-1994 Insert Date: 27-AUG-2011 Slots: 1.0 | Overview: Interpersonal Negotiations
Finally a negotiation framework that encourages a positive outcome for both parties.
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3427. |  By: Diane Arthur Publisher: AMACOM Publication Date: 26-FEB-2000 Insert Date: 27-AUG-2011 Slots: 1.0 | Overview: Successful Interviewing
The skills needed to conduct all types of business interviews and ensure legal compliance.
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3428. |  By: Charles M Caldwell Publisher: AMACOM Publication Date: 13-MAY-2002 Insert Date: 27-AUG-2011 Slots: 1.0 | Overview: Performance Management
Organizational success depends on the continuous improvement of staff performance at al levels.
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3429. |  How To Build High-Performance Teams By: Donald H Weiss Publisher: AMACOM Publication Date: 08-NOV-1991 Insert Date: 27-AUG-2011 Slots: 1.0 | Overview: How To Build High-Performance Teams
Here’s a step-by-step process to recruit, empower and lead teams.
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3430. |  Fundamentals of Business Writing By: Joseph Mancuso; Yvonne V Chabrier Publisher: AMACOM Publication Date: 14-DEC-1992 Insert Date: 27-AUG-2011 Slots: 1.0 | Overview: Fundamentals of Business Writing
A ground-breaking approach to writing with a greater focus on planning and revising documents.
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3431. |  By: Donna Deeprose Publisher: AMACOM Publication Date: 19-JUL-2001 Insert Date: 27-AUG-2011 Slots: 1.0 | Overview: Making Teams Work
Successfully achieve business objectives through the use of teams.
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3432. |  How To Be a Great Call Center Representative By: Robert W Lucas Publisher: AMACOM Publication Date: 07-MAY-2001 Insert Date: 27-AUG-2011 Slots: 1.0 | Overview: How To Be a Great Call Center Representative
Give your front-line call center staff the training they need!.
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3433. |  Delivering Knock Your Socks Off Service By: Ron Zemke; Bobette H Williamson Publisher: AMACOM Publication Date: 01-JAN-2001 Insert Date: 27-AUG-2011 Slots: 1.0 | Overview: Delivering Knock Your Socks Off Service
Create a service advantage with the help of customer service guru Ron Zemke.
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3434. |  A Manager’s Guide to Human Behavior, Fifth Edition By: Matthew Reis Publisher: AMACOM Publication Date: 30-APR-2010 Insert Date: 27-AUG-2011 Slots: 1.0 | Overview: A Manager’s Guide to Human Behavior, Fifth Edition
Understanding how and why employees behave as they do is a critical skill for managers in every organization.
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3435. |  50 Activities on Creativity and Problem Solving By: Geof Cox; Chuck Default; Walt Hopkins Publisher: HRD Press Publication Date: 01-JAN-1992 Insert Date: 26-AUG-2011 Slots: 1.0 | Overview: 50 Activities on Creativity and Problem Solving
Part of our best-selling 50 Activities series! Comes complete with learning objectives, facilitator guidance, and reproducible materials.
Training Objectives:
Develop creative thinking
Offer new approaches to problem solving
Develop approaches to problems that will not respond to traditional problem-solving methods.
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3436. |  Business Continuity Management: In Practice By: Stuart Hotchkiss Publisher: British Informatics Society Limited Publication Date: 10-NOV-2010 Insert Date: 25-AUG-2011 Slots: 1.0 | Overview: Business Continuity Management: In Practice
Successful business continuity requires the creation of and adherence to a logistical plan which ensures an organisation's critical functions are maintained or restored in the event of disruption eg fires, natural disasters, industrial action. The subject can be made over-complicated, but this book provides a clear and simple template-based approach. Stakeholder involvement is key in BCM so the audience for the book is wide and includes CEOs, IT Directors, Facilities Management, Operations Managers, and Business Unit Managers. It covers all stages and issues from business impact analysis...
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3437. |  The Manager's Pocket Guide to Project Management By: Michael Greer Publisher: HRD Press Publication Date: 01-JAN-1997 Insert Date: 25-AUG-2011 Slots: 1.0 | Overview: The Manager's Pocket Guide to Project Management
If you want a concise distillation of all the essential tasks an effective project manager should be executing, The Manager's Pocket Guide to Project Management is the book for you. The author presents a performance support system based on the Project Management Institute's Project Management Body of Knowledge. It reflects the best practices in the emerging field of project management. The Manager's Pocket Guide to Project Management is a set of worksheets, guidelines, checklists, and other tools for use by novices to perform specific project management tasks in a step-by-step fashion....
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3438. |  Telephone Courtesy & Customer Service: Be Your Company's Lifeline to Customers, Fourth Edition By: Lloyd C. Finch Publisher: Axzo Press Publication Date: 06-NOV-2009 Insert Date: 24-AUG-2011 Slots: 1.0 | Overview: Telephone Courtesy & Customer Service: Be Your Company's Lifeline to Customers, Fourth Edition
We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important business tool.
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3439. |  Understanding Financial Statements: Master the Tools that Help You Succeed, Third Edition By: James O. Gill; Moira Chatton; Dr. William R. Osgood Publisher: Axzo Press Publication Date: 04-DEC-2009 Insert Date: 24-AUG-2011 Slots: 1.0 | Overview: Understanding Financial Statements: Master the Tools that Help You Succeed, Third Edition
Balance sheets. Income statements. Profitability ratios. These are just a few of the crucial tools to successfully understanding and managing business. Becoming comfortable with financial statements and learning how to use them to successfully analyze and navigate a company is essential to success. This introduction to financial statements will lay the ground work for that understanding and serve as a valuable reference guide over time.
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3440. |  50 Minutes to Better Software Demos: Apply Your Sales Skills with Confidence By: Matt Gambino Publisher: Axzo Press Publication Date: 06-NOV-2009 Insert Date: 24-AUG-2011 Slots: 1.0 | Overview: 50 Minutes to Better Software Demos: Apply Your Sales Skills with Confidence
"Even seasoned sales people can freeze up when giving a software demo. That's simply because they let the subject matter get in the way. The fact is: any sales rep, regardless of technical knowledge, can deliver software demos that engage, inform and inspire customers to buy. Packed with battle-tested techniques you can use right away, 50 Minutes to Better Software Demos shows you how to plan, create and deliver exceptional software demos, no matter how complex the product.
Rich in real-world examples, and presented in clear, easy-to-understand language, 50 Minutes to Better Software...
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