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3501. 

Designer-SME Collaboration

Designer-SME Collaboration

By: 

Publisher: American Society for Training & Development

Publication Date: 01-MAY-2010

Insert Date: 09-AUG-2012

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This Infoline offers an guide to enhancing working relationships between SMEs (subject matter experts) and instructional designers. Written from the view point of an experienced WLP instructional practitioner who has been through the ropes, this issue recommends WLP professionals employ a collaborative rather than combative approach to ensure better working relationships between the two groups. The job aid in this issue is a Collaborative Roadmap for instructional designers. ...

3502. 

Engage Your Workforce

Engage Your Workforce

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Publisher: American Society for Training & Development

Publication Date: 01-APR-2010

Insert Date: 09-AUG-2012

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This Infoline offers you a roadmap for creating an engaged workforce in your company. Learn how to properly define employee engagement and why it matters as well as helpful strategies for developing and strengthening employee engagement that will lead toward full engagement. You will also learn about the business case for employee engagement, the difference between job satisfaction and employee engagement, and ways to assess the engagement levels in your organization. ...

3503. 

Managing Across Generations

Managing Across Generations

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Publisher: American Society for Training & Development

Publication Date: 01-MAR-2010

Insert Date: 09-AUG-2012

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In this issue, you will learn about how the four generations in the workplace—Veterans, Baby Boomers, Generation X and Y differ in the ways they prefer to be managed. Infoline provides you practical tips for enhancing the success of your team by tailoring your management approach to the needs of different age groups. You will learn management preferences of the four generations in the workplace; tips and techniques for motivating members of each generation; and strategies for integrating multiple generations into a productive team. ...

3504. 

Training for Multiple Cultures

Training for Multiple Cultures

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Publisher: American Society for Training & Development

Publication Date: 01-FEB-2010

Insert Date: 09-AUG-2012

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The goal in training people from any culture is to provide learning opportunities that allow all learners, no matter what their native country or language, to acquire new knowledge and skills with the same effort. To accomplish this, training courses and materials must be adapted to remove any barriers created by cultural, differences within the content, approaches to training, and technologies/media used. This Infoline, focuses on how to analyze the cultural characteristics of targeted learners to determine what adaptations to the learning might be needed, recommend critical adaptations...

3505. 

Develop Valid Assessments

Develop Valid Assessments

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Publisher: American Society for Training & Development

Publication Date: 01-DEC-2009

Insert Date: 09-AUG-2012

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To determine if needed results have been achieved, results are often measured and assessed against a predefined set of standards. In instructional design-speak, these standards are commonly known as learning objectives, which should be based on what learners actually need to be able to do. This issue of Infoline will help you design and evaluate learning objectives, assessments, and instruction to ensure that they are congruent and needed results are achieved. ...

3506. 

Strategic Planning 101

Strategic Planning 101

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Publisher: American Society for Training & Development

Publication Date: 01-OCT-2006

Insert Date: 09-AUG-2012

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Strategic thinking strives to identify, explain, and learn from what is occurring now and integrate these insights into a formal plan. Strategic thinking means spontaneously discovering innovative strategies that a more formal plan could never have envisioned. This Infoline offers pointers on creating an effective and vibrant strategic plan. Thus, like a strategic plan, this Infoline doesn't provide you with answers so much as a map of future possibilities with keys for reading it that will help your organization move ahead creatively. ...

3507. 

Course Design Made Easy

Course Design Made Easy

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Publisher: American Society for Training & Development

Publication Date: 01-SEP-2006

Insert Date: 09-AUG-2012

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Course design—an essential part of instructional systems development (ISD)—is when a designer or design team plans a training course. While the other phases of ISD—analysis, development, implementation, and evaluation are essential pieces to the training course puzzle, this Infoline will focus mainly on the essential tasks involved in course design. This issue provides the tools you can use to set yourself up as an instant expert: a simple, five-step process to quickly create and implement a course design, application tools for creating course objectives, a course description, and a clear...

3508. 

Motivating Employees

Motivating Employees

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Publisher: American Society for Training & Development

Publication Date: 01-OCT-2005

Insert Date: 09-AUG-2012

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Knowing how to motivate employees is critical for an organization's ability to get results. When employees are not motivated properly, their productivity drops and key milestones and deadlines are missed. Motivation determines the direction of an employee's behavior (that is, what the employee chooses to do), the level of effort an employee puts into his or her work, and the level of persistence that an employee has when faced with obstacles. This Infoline will help managers and trainers who train managers to understand and master this important piece of the organizational productivity...

3509. 

How to Select and Use Learning Tools

How to Select and Use Learning Tools

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Publisher: American Society for Training & Development

Publication Date: 01-JUL-2005

Insert Date: 09-AUG-2012

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Learning professionals have a wide variety of options when it comes to using learning tools to get the learners' interest, clarify and expand concepts, clarify relationships, model tasks or behaviors, stay on track, and improve retention and application. But what are all those options and how does the learning professional select the appropriate one for his or her needs? This Infoline provides descriptions of 11 learning tools organized into three categories: for use in training rooms, for use in and out of training rooms, and for use out of training rooms. The issue describes advantages...

3510. 

Always On: How the iPhone Unlocked the Anything-Anytime-Anywhere Future--and Locked Us In

Always On: How the iPhone Unlocked the Anything-Anytime-Anywhere Future--and Locked Us In

By: Brian X. Chen

Publisher: Da Capo Press

Publication Date: 17-MAY-2012

Insert Date: 09-AUG-2012

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Even Steve Jobs didn't know what he had on his hands when he announced the original iPhone as a combination of a mere "three revolutionary products"--an iPod, a cell phone, and a keyboard-less handheld computer. Once Apple introduced the App Store and opened it up to outside developers, however, the iPhone became capable of serving a rapidly growing number of functions--now more than 350,000 and counting. But the iPhone has implications far beyond the phone or gadget market. In fact, it's opening the way to what Brian X. Chen calls the "always-on" future,...

3511. 

Rain Making, 2nd Edition

Rain Making, 2nd Edition

By: Ford Harding

Publisher: Adams Media

Publication Date: 01-JAN-2012

Insert Date: 09-AUG-2012

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Sell and Market Like a Pro! In this new editiono of his classic book, Rain Making, Ford Harding reveals step by step how - even if you've never sold a product in your life - you can become a top performer in your organization. Filled with easy-to-use strategies, checklists, tables, and guides, this book shows you how to: - Write articles for professional publications - Make cold calls like a sales pro - Network to build a lasting customer base - Develop a winning sales strategy With this book at your fingertips, you'll get the marketing and sales...

3512. 

Cold Calling Techniques, 6th Edition

Cold Calling Techniques, 6th Edition

By: Stephan Schiffman

Publisher: Adams Media

Publication Date: 01-JAN-2012

Insert Date: 09-AUG-2012

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Follow the advice of Stephan Schiffman-America's #1 Corporate Sales Trainer-and take your career to the next level. This special anniversary edition of his perennial bestseller, Cold Calling Techniques (That Really Work!), provides you with all of the right tools for turning prospects into meetings, and meetings into big sales. This easy-to-follow guide will help you beat today's cold calling obstacles such as voicemail, caller ID, cell phones, and e-mail. Schiffman's professional experience and corporate wisdom guarantee your future success. Providing online resources, the anniversary...

3513. 

Performance Appraisals Phrase Book

Performance Appraisals Phrase Book

By: Corey Sandler

Publisher: Adams Media

Publication Date: 01-JAN-2012

Insert Date: 09-AUG-2012

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Featuring concise sections on how to write the evaluation, handle tricky legal issues, and verbally discussing the evaluation, this invaluable book also includes a cross-referenced directory of thousands of words and phrases appropriate for any type of written evaluation....

3514. 

Selling When No One is Buying

Selling When No One is Buying

By: Stephan Schiffman

Publisher: Adams Media

Publication Date: 18-MAY-2009

Insert Date: 09-AUG-2012

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Times are tough all over. Wall Street is shivering and consumer confidence is dropping like a rock. Yet it’s possible for the enterprising salesperson to still gain prospects, sign new clients, and close the deal. All it takes is persistence, energy, some new thinking, and the advice of Stephan Schiffman, American’s top corporate sales trainer. Schiffman shows you how to: Treat customers individually Make life easier for customers in bad times Show that bad times won’t last forever Reorient their thinking now to prepare for the future Across America, the sales landscape is...

3515. 

Sun Tzu - The Art of War for Managers, 2nd Edition

Sun Tzu - The Art of War for Managers, 2nd Edition

By: Gerald A. Michaelson

Publisher: Adams Media

Publication Date: 18-MAY-2010

Insert Date: 09-AUG-2012

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In today's competitive business world, you must capture the high ground and defend it against your rivals. The secret lies in mastering the strategic arts taught by the ancient Chinese military theorist Sun Tzu. Gerald A. Michaelson's classic book breaks down Sun Tzu's lessons to help you move from manager to leader and vanquish your competition. In this fully updated edition, Steven Michaelson offers new examples drawn from companies ranging from Amazon to Toyota to Google, putting Sun Tzu at your side for today's business challenges. Here is the wisdom--tested for twenty-five...

3516. 

Managing the Telecommuting Employee

Managing the Telecommuting Employee

By: Michael Amigoni; Sandra Gurvis

Publisher: Adams Media

Publication Date: 18-OCT-2009

Insert Date: 09-AUG-2012

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A bigger and bigger part of the workforce is telecommuting. And managers need new skills to get the most out of this increasingly far-flung staff. This indispensable guide includes case studies, checklists, and sample forms and charts. It shows managers how to use teleconferencing technology to communicate with distanced workers, make the best use of scheduling software to monitor productivity, and even end the arrangement if it’s not working. One of the best ways for companies to save money in lean times is to send their employees home to work. But that requires a different kind of...

3517. 

Managing the Older Employee

Managing the Older Employee

By: Casey Hawley

Publisher: Adams Media

Publication Date: 18-JUN-2009

Insert Date: 09-AUG-2012

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Gen Yers are coming into their own. Now making up the largest segment of the workforce at 80 million strong, many are new managers. With so many Baby Boomers holding off on retirement, these new Gen Y managers often must direct people their parents’ age—and older. Vast differences in communication styles, job expectations, and management techniques mean that Gen Yers have much to learn when it comes to managing those of their parent’s generation, including: How to respond to an older employee who believes his seniority guarantees a promotion and raise, even though his work performance...

3518. 

The Naked Salesperson

The Naked Salesperson

By: Renee Walkup; Sandra McKee

Publisher: Adams Media

Publication Date: 18-DEC-2009

Insert Date: 09-AUG-2012

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Forget that nightmare about standing in front of a conference room, giving a pitch in the nude. With The Naked Salesperson, you'll learn how to become so confident giving sales presentations that you'll never fear a pitch again. Inside, Renée Walkup, founder of SalesPEAK, Inc., and Sandra McKee show you how to focus on the sales essentials and sell au naturel by taking the N-A-K-E-D approach: N avigate the sale by creating a plan. A pproach the pitch and the audience with enthusiasm. K eep your buyer with you throughout your presentation. E ngage listeners in a well-managed,...

3519. 

Guerrilla Publicity, 2nd Edition

Guerrilla Publicity, 2nd Edition

By: Jay Conrad Levinson; Rick Frishman

Publisher: Adams Media

Publication Date: 17-AUG-2008

Insert Date: 09-AUG-2012

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The Internet has not only changed the sheer vastness of services and products available to consumers, but it’s significantly changed the way businesses communicate with their buyers. The good news is that new technology makes it easier for businesses to get the right product to the right customer at the right time - and at a fraction of the cost. Completely updated and revised, this book uses the expertise of today’s top media gurus to show you how to get the word out about your product or business and reach even more buyers - without the cost of a traditional big budget campaign!...

3520. 

Negotiation Techniques (That Really Work!)

Negotiation Techniques (That Really Work!)

By: Stephan Schiffman

Publisher: Adams Media

Publication Date: 18-NOV-2009

Insert Date: 09-AUG-2012

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Sales is all about negotiation. Price. Delivery. Terms. And every day, salespeople leave money on the table. They just don’t have the skills to get what they want. Now Stephan Schiffman, drawing on years of experience, shows you how to nail the sale, hit quotas, and boost the bottom line. Schiffman-style negotiation is all about getting the best deal. And he outlines specific techniques to get there. Things can be tough out there. But with Schiffman’s negotiation skills in your pocket, you can do battle and win. ...