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ITIL


1. 

Pragmatic Application of Service Management

Pragmatic Application of Service Management

By: Suzanne Van Hove; Mark Thomas

Publisher: IT Governance Ltd

Publication Date: 11-MAR-2014

Insert Date: 31-MAR-2014

Slots: 1.0

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Enhanced IT Service Management though integrated management frameworks With the increasing popularity of ITIL® as a framework for IT Service Management (ITSM), a number of organizations have realized that this approach is sometimes not enough on its own. As a result, service managers are looking for ways to enhance their ITIL-based ITSM without having to throw it away and start again. Many are already working towards compliance with ISO/IEC 20000 — the International Standard for IT Service Management. With the recent release of COBIT®5, service management practitioners have even...

2. 

Practical IT Service Management, 2nd Edition

Practical IT Service Management, 2nd Edition

By: Thejandra BS

Publisher: IT Governance Ltd

Publication Date: 11-FEB-2014

Insert Date: 29-MAR-2014

Slots: 1.0

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How can you ensure that IT problems do not damage your business? IT is integral to modern organisations, and the way you manage it can make or break your business. IT service management - not just for the IT director It is not enough for the IT manager to understand the latest technical developments. For your company to succeed, everyone in the IT department must also understand their role in achieving overall business goals. IT service management questions answered Written in a friendly question-and-answer format, Practical ITSM explains how to set up a technical service...

3. 

Executive's Guide to IT Governance: Improving Systems Processes with Service Management, COBIT, and ITIL

Executive's Guide to IT Governance: Improving Systems Processes with Service Management, COBIT, and ITIL

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Publisher: John Wiley & Sons

Publication Date: 11-FEB-2013

Insert Date: 05-OCT-2013

Slots: 1.0

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Create strong IT governance processes In the current business climate where a tremendous amount of importance is being given to governance, risk, and compliance (GRC), the concept of IT governance is becoming an increasingly strong component. Executive's Guide to IT Governance explains IT governance, why it is important to general, financial, and IT managers, along with tips for creating a strong governance, risk, and compliance IT systems process. Written by Robert Moeller, an authority in auditing and IT governance Practical, no-nonsense framework for identifying, planning,...

4. 

It's All About Relationships: What ITIL Does Not Tell You

It's All About Relationships: What ITIL Does Not Tell You

By: Suzanne Van Hove; Kathy Mills

Publisher: IT Governance Ltd

Publication Date: 02-JUL-2013

Insert Date: 30-JUL-2013

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'Service managers globally will want this book on their desk as a reference when designing processes and as THE 'go to' guide during their daily work ...' Chris Evans, ITSM Specialist A unique holistic approach to ITIL in the real world As more companies begin an adopt/adapt initiative based on ITIL guidance, they quickly realize that looking at single processes in isolation is not enough. To benefit fully from the framework, companies have to look at the relationships between processes, understanding upstream and downstream impacts. However, advice on using this approach has not...

5. 

ITIL Foundation Essentials: The exam facts you need

ITIL Foundation Essentials: The exam facts you need

By: Claire Agutter

Publisher: IT Governance Ltd

Publication Date: 06-SEP-2012

Insert Date: 12-JUN-2013

Slots: 1.0

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"The exam facts you need to pass your ITIL® Foundation Exam ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding - just exactly what you need to understand how to pass the ITIL Foundation exam. Aimed at self-study candidates, ITIL community training delegates, itSMF/BCS members and V2 Foundation Certificate holders, who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes. Project managers, who are looking to expand their qualifications, and IT contractors or consultants, who don't want to take...

6. 

ITIL For Dummies, 2011 Edition

ITIL For Dummies, 2011 Edition

By: 

Publisher: For Dummies

Publication Date: 01-MAY-2012

Insert Date: 13-JUL-2012

Slots: 1.0

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ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding...

7. 

IT Service Management - A guide for ITIL Foundation Exam candidates

IT Service Management - A guide for ITIL Foundation Exam candidates

By: Ernest Brewster; Richard Griffiths; Aidan Lawes; John Sansbury

Publisher: British Informatics Society Limited

Publication Date: 08-MAY-2012

Insert Date: 28-JUN-2012

Slots: 1.0

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ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL® licensed product. ...

8. 

IT SERVICE MANAGEMENT FOUNDATION PRACTICE QUESTIONS

IT Service Management Foundation Practice Questions

By: 

Publisher: British Informatics Society Limited

Publication Date: 15-OCT-2009

Insert Date: 29-SEP-2011

Slots: 1.0

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The most authoritative guide to preparing for the ITIL® V3 Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points. The book utilises the experience of three members of the ISEB examination panel. An ITIL® Licensed Product. ...

9. 

IT SERVICE MANAGEMENT

IT Service Management

By: Ernest Brewster; Richard Griffiths; Aidan Lawes; John Sansbury

Publisher: British Informatics Society Limited

Publication Date: 24-FEB-2010

Insert Date: 10-SEP-2011

Slots: 1.0

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ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL® Licensed Product. ...

10. 

First Fault Software Problem Solving: A Guide for Engineers, Managers and Users

First Fault Software Problem Solving: A Guide for Engineers, Managers and Users

By: 

Publisher: OpenTask

Publication Date: 15-NOV-2009

Insert Date: 17-JUN-2011

Slots: 1.0

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Written by a veteran in mission-critical computer system problem resolution, problem prevention, and system recovery, this book discusses solving problems on their FIRST occurrence while emphasizing software supportability and serviceability. Who should read this book? Software professional engineers and managers; End-users, system administrators and their managers; Software engineering students. What will the readers of this book learn? How to optimize use of pre-existing software problem solving features; How to choose the best products to improve first fault problem-solving; How to get...

11. 

Handbook of Research on Public Information Technology

Handbook of Research on Public Information Technology

By: G. DavidMehdi GarsonKhosrow-Pour

Publisher: IGI Global

Publication Date: 31-JAN-2008

Insert Date: 01-APR-2011

Slots: 1.0

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"The use of information technology in the public sector has been an increasingly prominent international trend. With this rapid expansion comes many issues, challenges, and concerns relating to the application of public information technology. The Handbook of Research of Public Information Technology compiles estimable research on the global trend toward the rapidly increasing use of information technology in the public sector, discussing such issues as e-government and e-commerce; project management and information technology evaluation; system design and data processing; security and...

12. 

Emergent Strategies for E-Business Processes, Services, and Implications: Advancing Corporate Frameworks

Emergent Strategies for E-Business Processes, Services, and Implications: Advancing Corporate Frameworks

By: In Lee

Publisher: IGI Global

Publication Date: 31-DEC-2008

Insert Date: 03-MAR-2011

Slots: 1.0

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Emergent Strategies for E-Business Processes, Services and Implications: Advancing Corporate Frameworks is an authoritative collection of original, in-depth, and innovative research articles on e-business concepts, models, and applications. This book presents an integrated view of emerging issues and technologies addressed by renowned scholars. ...

13. 

Implementing Information Technology Governance: Models, Practices, and Cases

Implementing Information Technology Governance: Models, Practices, and Cases

By: Steven De Haes; Steven DeHaes

Publisher: IGI Global

Publication Date: 30-SEP-2007

Insert Date: 03-MAR-2011

Slots: 1.0

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In many organizations, information technology (IT) has become crucial in the support, sustainability, and growth of the business. This pervasive use of technology has created a critical dependency on IT that calls for a specific focus on IT governance. Implementing Information Technology Governance: Models, Practices and Cases presents insight gained through literature reviews and case studies to provide practical guidance for organizations who want to start implementing IT governance or improving existing governance models, and provides a detailed set of IT governance structures,...

14. 

ITIL Capacity Management, Video Enhanced Edition

ITIL Capacity Management, Video Enhanced Edition

By: 

Publisher: IBM Press

Publication Date: 22-FEB-2011

Insert Date: 18-FEB-2011

Slots: 1.0

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Capacity management, one of ITIL's key disciplines, offers powerful opportunities for IT organizations to control cost and improve effectiveness. In this book, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques. He covers every facet of ITIL-based capacity management, offering proven solutions to the capacity management problems IT organizations encounter.ITIL Capacity Management covers these and many other topics: " Understanding the "geography" of capacity management " Evaluating capacity demand and outlining the...

15. 

ITIL V3-Basiswissen: Grundlagenwissen und Zertifizierungsvorbereitung für die ITIL-Foundation-Prüfung

ITIL ® V3-Basiswissen: Grundlagenwissen und Zertifizierungsvorbereitung für die ITIL-Foundation-Prüfung

By: Nadin Ebel

Publisher: Addison-Wesley Verlag

Publication Date: 10-JUL-2008

Insert Date: 18-MAR-2009

Slots: 1.0

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Dieses von der APMG (dem Lizenzträger von ITIL v3) als "ITIL-konform" zertifizierte Lern- und Nachschlagewerk vermittelt das notwendige Wissen zur Vorbereitung auf die ITIL-Basis-Zertifizierung zur Version 3. Im Mittelpunkt stehen die Grundlagenkenntnisse zum IT Service Management und den Inhalten des Service Lifecycle.Sie lernen mithilfe dieses Buches die ITIL-Terminologie, -Funktionen und -Kernprozesse kennen. Die Erläuterung der Bereiche Service Strategy, Service Design, Service Transition, Service Operation und der Service-Verbesserung (Continual Service Improvement) schafft ein...

16. 

Implementing ITIL Change and Release Management, Video Enhanced Edition

Implementing ITIL Change and Release Management, Video Enhanced Edition

By: Larry Klosterboer

Publisher: IBM Press

Publication Date: 01-DEC-2008

Insert Date: 23-JAN-2009

Slots: 1.0

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The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple...

17. 

Implementing ITIL® Configuration Management, Video Enhanced Edition

Implementing ITIL® Configuration Management, Video Enhanced Edition

By: Larry Klosterboer

Publisher: IBM Press

Publication Date: 28-DEC-2007

Insert Date: 09-DEC-2007

Slots: 1.0

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Pr>ctical, Real-World ITIL Configuration Management—From Start to Finish The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely information for better decision-making. Now, there’s a practical, start-to-finish guide to ITIL configuration...