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ITIL
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1. |  ITIL For Dummies, 2011 Edition By: Peter Farenden Publisher: For Dummies Publication Date: 01-MAY-2012 Insert Date: 13-JUL-2012 Slots: 1.0 | Overview: ITIL For Dummies, 2011 Edition
ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.
Understanding...
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2. |  IT Service Management - A guide for ITIL Foundation Exam candidates By: Ernest Brewster; Richard Griffiths; Aidan Lawes; John Sansbury Publisher: British Informatics Society Limited Publication Date: 08-MAY-2012 Insert Date: 28-JUN-2012 Slots: 1.0 | Overview: IT Service Management - A guide for ITIL Foundation Exam candidates ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL® licensed product....
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3. |  Service Offerings and Agreements Publisher: British Informatics Society Limited Publication Date: 18-JAN-2011 Insert Date: 04-OCT-2011 Slots: 1.0 | Overview: Service Offerings and Agreements
By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. For IT departments and intermediate exam candidates, this book provides clarification and expansion of the core ITIL® texts.
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4. |  IT Service Management Foundation Practice Questions By: Steve Mann; Tony Gannon; Nigel Mear Publisher: British Informatics Society Limited Publication Date: 15-OCT-2009 Insert Date: 29-SEP-2011 Slots: 1.0 | Overview: IT Service Management Foundation Practice Questions
The most authoritative guide to preparing for the ITIL® V3 Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points. The book utilises the experience of three members of the ISEB examination panel. An ITIL® Licensed Product.
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5. |  Operational Support and Analysis By: John Sansbury Publisher: British Informatics Society Limited Publication Date: 23-DEC-2010 Insert Date: 10-SEP-2011 Slots: 1.0 | Overview: Operational Support and Analysis
This user-friendly book will help candidates pass the ITIL® OSA Intermediate examination. It references the source material from the core ITIL texts and helps readers make sense of the technical and complex ITIL terminology. It increases the chance of success in both the examination and the adoption of the principles in professional life.
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6. |  By: Ernest Brewster; Richard Griffiths; Aidan Lawes; John Sansbury Publisher: British Informatics Society Limited Publication Date: 24-FEB-2010 Insert Date: 10-SEP-2011 Slots: 1.0 | Overview: IT Service Management
ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL® Licensed Product.
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7. |  First Fault Software Problem Solving: A Guide for Engineers, Managers and Users By: Dan Skwire Publisher: OpenTask Publication Date: 15-NOV-2009 Insert Date: 17-JUN-2011 Slots: 1.0 | Overview: First Fault Software Problem Solving: A Guide for Engineers, Managers and Users
Written by a veteran in mission-critical computer system problem resolution, problem prevention, and system recovery, this book discusses solving problems on their FIRST occurrence while emphasizing software supportability and serviceability. Who should read this book? Software professional engineers and managers; End-users, system administrators and their managers; Software engineering students. What will the readers of this book learn? How to optimize use of pre-existing software problem solving features; How to choose the best products to improve first fault problem-solving; How to get...
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8. |  Handbook of Research on Public Information Technology By: G. DavidMehdi GarsonKhosrow-Pour Publisher: IGI Global Publication Date: 31-JAN-2008 Insert Date: 01-APR-2011 Slots: 1.0 | Overview: Handbook of Research on Public Information Technology
"The use of information technology in the public sector has been an increasingly prominent international trend. With this rapid expansion comes many issues, challenges, and concerns relating to the application of public information technology.
The Handbook of Research of Public Information Technology compiles estimable research on the global trend toward the rapidly increasing use of information technology in the public sector, discussing such issues as e-government and e-commerce; project management and information technology evaluation; system design and data processing; security and...
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9. |  By: In Lee Publisher: IGI Global Publication Date: 31-DEC-2008 Insert Date: 03-MAR-2011 Slots: 1.0 |
Emergent Strategies for E-Business Processes, Services and Implications: Advancing Corporate Frameworks is an authoritative collection of original, in-depth, and innovative research articles on e-business concepts, models, and applications. This book presents an integrated view of emerging issues and technologies addressed by renowned scholars.
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10. |  Implementing Information Technology Governance: Models, Practices, and Cases By: Steven De Haes; Steven DeHaes Publisher: IGI Global Publication Date: 30-SEP-2007 Insert Date: 03-MAR-2011 Slots: 1.0 | Overview: Implementing Information Technology Governance: Models, Practices, and Cases
In many organizations, information technology (IT) has become crucial in the support, sustainability, and growth of the business. This pervasive use of technology has created a critical dependency on IT that calls for a specific focus on IT governance.
Implementing Information Technology Governance: Models, Practices and Cases presents insight gained through literature reviews and case studies to provide practical guidance for organizations who want to start implementing IT governance or improving existing governance models, and provides a detailed set of IT governance structures,...
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11. |  Publisher: IBM Press Publication Date: 22-FEB-2011 Insert Date: 18-FEB-2011 Slots: 1.0 | Overview: ITIL Capacity Management Capacity management, one of ITIL's key disciplines, offers
powerful opportunities for IT organizations to control cost and
improve effectiveness. In this book, leading ITIL expert Larry
Klosterboer systematically explains how to manage capacity using
the ITIL framework and techniques. He covers every facet of
ITIL-based capacity management, offering proven solutions to the
capacity management problems IT organizations encounter.ITIL
Capacity Management covers these and many other topics: "
Understanding the "geography" of capacity management " Evaluating
capacity demand and outlining the...
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12. |  By: Nadin Ebel Publisher: Addison-Wesley Verlag Publication Date: 10-JUL-2008 Insert Date: 18-MAR-2009 Slots: 1.0 | Dieses von der APMG (dem Lizenzträger von ITIL v3) als "ITIL-konform" zertifizierte Lern- und Nachschlagewerk vermittelt das notwendige Wissen zur Vorbereitung auf die ITIL-Basis-Zertifizierung zur Version 3. Im Mittelpunkt stehen die Grundlagenkenntnisse zum IT Service Management und den Inhalten des Service Lifecycle.Sie lernen mithilfe dieses Buches die ITIL-Terminologie, -Funktionen und -Kernprozesse kennen. Die Erläuterung der Bereiche Service Strategy, Service Design, Service Transition, Service Operation und der Service-Verbesserung (Continual Service Improvement) schafft ein...
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13. |  Implementing ITIL Change and Release Management By: Larry Klosterboer Publisher: IBM Press Publication Date: 01-DEC-2008 Insert Date: 23-JAN-2009 Slots: 1.0 | Overview: Implementing ITIL Change and Release Management The Business-Focused, Best-Practice
Guide to Succeeding with ITIL Change and Release Management
ITIL® (Information Technology
Infrastructure Library®) can help organizations streamline and
integrate their operations, dramatically improving efficiency and
delivering greater business value. For the first time, there's a
comprehensive best-practice guide to succeeding with two of the
most crucial and challenging parts of ITIL: change and release
management.
Leading IBM® ITIL expert and author
Larry Klosterboer shares solid expertise gained from real
implementations across multiple...
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14. |  Implementing ITIL® Configuration Management By: Larry Klosterboer Publisher: IBM Press Publication Date: 28-DEC-2007 Insert Date: 09-DEC-2007 Slots: 1.0 | Overview: Implementing ITIL® Configuration Management Pr>ctical, Real-World ITIL Configuration
Management—From Start to Finish
The IT Infrastructure Library® (ITIL)
places the “best practices” in IT operations at your
command. ITIL helps you make better technology choices, manages IT
more effectively, and drives greater business value from all your
IT investments. The core of ITIL is configuration management: the
discipline of identifying, tracking, and controlling your IT
environment’s diverse components to gain accurate and timely
information for better decision-making.
Now, there’s a practical,
start-to-finish guide to ITIL configuration...
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