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Technology Management
1. |  Améliorer la qualité des services By: Hamilton Mann Publisher: Editions d'Organisation Publication Date: 07-JUL-2011 Insert Date: 01-FEB-2013 Slots: 1.0 | Overview: Améliorer la qualité des services
Présentation
Les systèmes d'information sont directement visibles chez les clients finaux. C'est pourquoi il est crucial de maîtriser la résolution des problèmes sur la qualité des services pour toutes les DSI. En effet, plusieurs phénomènes se sont produits :
Les systèmes sont devenus de plus en plus complexes, distribués et transverses, et mettent en oeuvre plusieurs technologies en simultané.
Les exigences des clients internes vont croissant.
Les réglementations légales pèsent lourd sur les DSI.
Les délais alloués pour les développements sont contraignants. C'est le prix à ...
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2. |  Publisher: Microsoft Press Publication Date: 08-SEP-2004 Insert Date: 14-JAN-2013 Slots: 1.0 | Overview: Integration Patterns Get expert guidance for using architecture and design patterns as well as implementation patterns that apply specifically to Microsoft® BizTalk® Server 2004, Host Integration Server 2004, and the .NET Framework?to solve common system integration issues....
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3. |  Business Continuity Management Systems - Implementation and certification to ISO 22301 By: Hilary Estall Publisher: BCS Learning & Development Limited Publication Date: 27-SEP-2012 Insert Date: 24-OCT-2012 Slots: 1.0 | Overview: Business Continuity Management Systems - Implementation and certification to ISO 22301
This practical guide is written for organisations who are implementing a business continuity management system and certification in line with ISO 22301. It will prove invaluable for those new to business continuity management or to management systems. Enriched with self-assessment checklists, worksheets and top tips. ...
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4. |  Optimierung von IT-Serviceorganisationen By: Ingo Bock Publisher: dpunkt Publication Date: 05-SEP-2012 Insert Date: 05-SEP-2012 Slots: 1.0 | Overview: Optimierung von IT-Serviceorganisationen Thema hat in der Praxis aktuell eine hohe Relevanz (z.B. Zusammenschlüsse, Akquisitionen, Near- und Offshoring)- durchgängige und ausführliche Praxisfallstudie- Überblick über existierende Modelle für das IT-Management (ITIL, Cobit etc.) und Darstellung deren Stärken/Schwächen im Organisationsbereich
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5. |  ITIL For Dummies, 2011 Edition By: Peter Farenden Publisher: For Dummies Publication Date: 01-MAY-2012 Insert Date: 13-JUL-2012 Slots: 1.0 | Overview: ITIL For Dummies, 2011 Edition
ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.
Understanding...
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6. |  IT Service Management - A guide for ITIL Foundation Exam candidates By: Ernest Brewster; Richard Griffiths; Aidan Lawes; John Sansbury Publisher: British Informatics Society Limited Publication Date: 08-MAY-2012 Insert Date: 28-JUN-2012 Slots: 1.0 | Overview: IT Service Management - A guide for ITIL Foundation Exam candidates ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL® licensed product....
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7. |  Mastering System Center 2012 Configuration Manager By: Steve Rachui; Kent Agerlund; Santos Martinez; Peter Daalmans Publisher: Sybex Publication Date: 08-MAY-2012 Insert Date: 26-JUN-2012 Slots: 1.0 | Overview: Mastering System Center 2012 Configuration Manager
Expert coverage of Microsoft's highly anticipated network software deployment tool
The latest version of System Center Configuration Manager (ConfigMgr) is a dramatic update of its predecessor Configuration Manager 2007, and this book offers intermediate-to-advanced coverage of how the new ConfigMgr boasts a simplified hierarchy, role-based security, a new console, flexible application deployment, and mobile management. You'll explore planning and installation, migrating from ConfigMgr 2007, deploying software and operating systems, security, monitoring and troubleshooting, and...
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8. |  The Economics of Cloud Computing: An Overview For Decision Makers By: Bill Williams Publisher: Cisco Press Publication Date: 25-JUN-2012 Insert Date: 19-MAY-2012 Slots: 1.0 | Overview: The Economics of Cloud Computing: An Overview For Decision Makers The Economics of Cloud Computing
An Overview for Decision Makers
Bill Williams
Foreword by George Reese, author of Cloud
Application Architectures
The decision-maker’s guide to cloud
computing: from making the case to managing the transition
This concise book delivers the insight and
tools you need to make intelligent decisions about cloud computing
and effectively manage the transition to this new paradigm. Bill
Williams explains how cloud computing platforms are transforming
business IT and helps you fully understand the economies of scale
and other benefits associated with “the...
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9. |  Achieving Federated and Self-Manageable Cloud Infrastructures By: Francesco Tusa; Massimo Villari; Ivona Brandic Publisher: IGI Global Publication Date: 31-MAY-2012 Insert Date: 02-MAY-2012 Slots: 1.0 | Overview: Achieving Federated and Self-Manageable Cloud Infrastructures Cloud computing presents a promising approach for implementing scalable information and communications technology systems for private and public, individual, community, and business use.<br><div><br></div><div><b>Achieving Federated and Self-Manageable Cloud Infrastructures: Theory and Practice</b> overviews current developments in cloud computing concepts, architectures, infrastructures and methods, focusing on the needs of small to medium enterprises. The topic of cloud computing is addressed on two levels: the fundamentals of cloud computing and its impact on the IT world; and an analysis...
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10. |  IBM Workload Deployer: Pattern-based Application and Middleware Deployments in a Private Cloud By: Zhi Xian Chen; Seiichiro Imazeki; Matthew Kelm; Simon Kofkin-Hansen; Zhi Qiang Kou; Bobby McChesney; Carla Sadtler Publisher: IBM Redbooks Publication Date: 22-MAR-2012 Insert Date: 27-MAR-2012 Slots: 1.0 | Overview: IBM Workload Deployer: Pattern-based Application and Middleware Deployments in a Private Cloud IBM® Workload Deployer provides a solution to creating,
deploying, and managing workloads in an on-premise or private
cloud. It is rich in features that allow you to quickly build and
deploy virtual systems from base images, to extend those images,
and to customize them for future use as repeatable deployable
units. IBM Workload Deployer also provides an application-centric
capability enabling rapid deployment of business applications. By
using either of these deployment models, an organization can
quickly instantiate a complete application platform for
development, test, or production.The...
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11. |  Open Source Cloud Computing Systems By: Luis Vaquero; Juan Cáceres; Juan Hierro Publisher: IGI Global Publication Date: 31-JAN-2012 Insert Date: 07-JAN-2012 Slots: 1.0 | Overview: Open Source Cloud Computing Systems Open Source Cloud Computing Systems: Practices and Paradigms bridges the gap between solutions and users' needs. The book presents the most relevant open source cloud technologies available today using a practical perspective. It offers a practical compendium of cloud technologies while also providing information on where to access these technologies, how to install them, and when it is appropriate to use one technology over another. For those deciding to start the endeavor of creating their own cloud, this book serves as a starting point for research on practical purposes and systems design....
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12. |  Trust Modeling and Management in Digital Environments: From Social Concept to System Development By: Yan Zheng Publisher: IGI Global Publication Date: 31-JAN-2010 Insert Date: 30-OCT-2011 Slots: 1.0 | Overview: Trust Modeling and Management in Digital Environments: From Social Concept to System Development
Trust Modeling and Management in Digital Environments: From Social Concept to System Development examines how reliance is transferred from a social to a digital concept, enabling digital system users to build up confidence in their system. A defining body of sought after research, this innovative publication provides an understanding of the current challenges, solutions, and their limitations to those interested in this advancing field.
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13. |  Biomedical Knowledge Management: Infrastructures and Processes for E-Health Systems By: Wayne Pease; Malcolm Cooper; Raj Gururajan Publisher: IGI Global Publication Date: 31-MAR-2010 Insert Date: 30-OCT-2011 Slots: 1.0 | Overview: Biomedical Knowledge Management: Infrastructures and Processes for E-Health Systems
Biomedical Knowledge Management: Infrastructures and Processes for E-Health Systems provides multidisciplinary best practices and experiences in knowledge management relevant to the healthcare industry. This Handbook of Research presents an in-depth examination of common approaches to shared problems in the management of knowledge within e-health services.
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14. |  Service Offerings and Agreements By: Richard Griffiths Publisher: British Informatics Society Limited Publication Date: 18-JAN-2011 Insert Date: 04-OCT-2011 Slots: 1.0 | Overview: Service Offerings and Agreements
By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. For IT departments and intermediate exam candidates, this book provides clarification and expansion of the core ITIL® texts.
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15. |  IT Service Management Foundation Practice Questions By: Steve Mann; Tony Gannon; Nigel Mear Publisher: British Informatics Society Limited Publication Date: 15-OCT-2009 Insert Date: 29-SEP-2011 Slots: 1.0 | Overview: IT Service Management Foundation Practice Questions
The most authoritative guide to preparing for the ITIL® V3 Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points. The book utilises the experience of three members of the ISEB examination panel. An ITIL® Licensed Product.
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16. |  Operational Support and Analysis By: John Sansbury Publisher: British Informatics Society Limited Publication Date: 23-DEC-2010 Insert Date: 10-SEP-2011 Slots: 1.0 | Overview: Operational Support and Analysis
This user-friendly book will help candidates pass the ITIL® OSA Intermediate examination. It references the source material from the core ITIL texts and helps readers make sense of the technical and complex ITIL terminology. It increases the chance of success in both the examination and the adoption of the principles in professional life.
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17. |  By: Ernest Brewster; Richard Griffiths; Aidan Lawes; John Sansbury Publisher: British Informatics Society Limited Publication Date: 24-FEB-2010 Insert Date: 10-SEP-2011 Slots: 1.0 | Overview: IT Service Management
ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL® Licensed Product.
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18. |  Securing the Cloud: Cloud Computer Security Techniques and Tactics By: Vic J.R. Winkler Publisher: Syngress Publication Date: 29-APR-2011 Insert Date: 08-JUL-2011 Slots: 1.0 | Overview: Securing the Cloud: Cloud Computer Security Techniques and Tactics
As companies turn to burgeoning cloud computing technology to streamline and save money, security is a fundamental concern.
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19. |  First Fault Software Problem Solving: A Guide for Engineers, Managers and Users By: Dan Skwire Publisher: OpenTask Publication Date: 15-NOV-2009 Insert Date: 17-JUN-2011 Slots: 1.0 | Overview: First Fault Software Problem Solving: A Guide for Engineers, Managers and Users
Written by a veteran in mission-critical computer system problem resolution, problem prevention, and system recovery, this book discusses solving problems on their FIRST occurrence while emphasizing software supportability and serviceability. Who should read this book? Software professional engineers and managers; End-users, system administrators and their managers; Software engineering students. What will the readers of this book learn? How to optimize use of pre-existing software problem solving features; How to choose the best products to improve first fault problem-solving; How to get...
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20. |  Handbook of Research on Public Information Technology By: G. DavidMehdi GarsonKhosrow-Pour Publisher: IGI Global Publication Date: 31-JAN-2008 Insert Date: 01-APR-2011 Slots: 1.0 | Overview: Handbook of Research on Public Information Technology
"The use of information technology in the public sector has been an increasingly prominent international trend. With this rapid expansion comes many issues, challenges, and concerns relating to the application of public information technology.
The Handbook of Research of Public Information Technology compiles estimable research on the global trend toward the rapidly increasing use of information technology in the public sector, discussing such issues as e-government and e-commerce; project management and information technology evaluation; system design and data processing; security and...
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