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1. 

Customer Experience 3.0

Customer Experience 3.0

By: John A. Goodman

Publisher: AMACOM

Publication Date: 20-AUG-2014

Insert Date: 19-JUL-2014

Slots: 1.0

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With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that...customers expect more. Unfortunately, many companies fail to take advantage of and properly manage the tools that now exist, delivering a series of frustrating, disjointed transactions that drive people away. Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. The book contains an innovative...

2. 

Nonstop Sales Boom

Nonstop Sales Boom

By: Colleen Francis

Publisher: AMACOM

Publication Date: 13-AUG-2014

Insert Date: 19-JUL-2014

Slots: 1.0

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Do your company's sales results lurch between highs and lows--with the end of each quarter reduced to a mad scramble to meet quota? For many sales organizations, the pattern is commonplace and unshakeable. Nonstop Sales Boom explains how to break this unhealthy cycle and achieve strong, steady results--every quarter, from every member of the team. The secret is to broaden the focus from merely closing deals to actively nurturing the four critical stages of client engagement: ● Attraction: Fill the funnel with lucrative prospects ● Participation: Turn them into customers faster ● Growth:...

3. 

In Faith and In Doubt

In Faith and In Doubt

By: Dale McGowan

Publisher: AMACOM

Publication Date: 20-AUG-2014

Insert Date: 19-JUL-2014

Slots: 1.0

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Interfaith marriages fail more often than same-faith partnerships. So what are the chances of survival for the ultimate mixed marriage--one between religious and nonreligious partners? Nearly 20 percent of Americans now self-identify as nonreligious, including millions who are married to religious believers. Despite the differences, many of these marriages succeed beautifully. In this landmark book, popular author and secular humanist Dale McGowan explores some of the stories of these unions, whose very endurance flies in the face of conventional wisdom, including his own marriage to a...

4. 

The Art of War for Small Business

The Art of War for Small Business

By: Becky Sheetz-Runkle

Publisher: AMACOM

Publication Date: 11-JUN-2014

Insert Date: 17-JUN-2014

Slots: 1.0

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Sun Tzu's ancient The Art of War has inspired military, political, and business leaders across the world with its brilliant strategies for prevailing against opponents. At the core of this classic treatise is the message that sledgehammer approaches can backfire, and size alone does not guarantee wins. Strategy, positioning, planning, leadership--all play equally significant roles, making Sun Tzu's teachings perfect for small business owners and entrepreneurs entrenched in fierce competition for customers, market share, talent . . . for their very survival. The Art of War for Small Business...

5. 

The Facility Management Handbook, 4th Edition

The Facility Management Handbook, 4th Edition

By: Kathy O. Roper; Richard Payant

Publisher: AMACOM

Publication Date: 23-JUL-2014

Insert Date: 29-MAY-2014

Slots: 1.0

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Facility management is a multidisciplinary function requiring a deep knowledge of the entire business and physical planning cycle, including the buildings, infrastructure, and people. Technology systems, disaster recovery planning, zoning compliance, furnishings, recycling programs, grounds maintenance--it all falls under the facility management umbrella. The sheer scope of duties requires a far-reaching reference for staying abreast of the latest innovations and best practices. The Facility Management Handbook is that one essential book. Insightful overviews, case studies, and practical...

6. 

The AMA Handbook of Project Management, 4th Edition

The AMA Handbook of Project Management, 4th Edition

By: Paul C. Dinsmore; Jeanette Cabanis-Brewin

Publisher: AMACOM

Publication Date: 04-JUN-2014

Insert Date: 07-MAY-2014

Slots: 1.0

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Projects are the life blood of any organization. Revised to reflect the latest changes to A Guide to the Project Management Body of Knowledge (PMBOK®) and the Project Management Professional Exam®, the fourth edition of The AMA Handbook of Project Management provides readers with a clear overview of a complex discipline. Covering everything from individual projects to programs and strategic alignment, it addresses: ● Project initiation and planning ● Communication and interpersonal skills ● Scheduling, budgeting and meeting business objectives ● Managing political and resource issues ●...

7. 

Administrative Assistant's and Secretary's Handbook, 5th Edition

Administrative Assistant's and Secretary's Handbook, 5th Edition

By: James Stroman; Kevin Wilson; Jennifer Wauson

Publisher: AMACOM

Publication Date: 11-JUN-2014

Insert Date: 03-MAY-2014

Slots: 1.0

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From managing the phones, coordinating meetings, and preparing presentations to planning events, crafting clear business communications, and deciphering legal documents, administrative assistants need to be everything to everyone, all the time. Long the gold standard for office professionals seeking to improve their performance and enhance their value to employers, this comprehensive guidebook is the definitive source of information on topics including: Creating graphics, charts, and presentations ● Microsoft Word, Excel, Outlook, and Publisher ● Web conferencing ● Electronic and paper filing...

8. 

Marketing (The Brian Tracy Success Library)

Marketing (The Brian Tracy Success Library)

By: Brian Tracy

Publisher: AMACOM

Publication Date: 18-JUN-2014

Insert Date: 02-MAY-2014

Slots: 1.0

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The success or failure of your business depends on the success or failure of your marketing efforts. If you can identify what your customers want, need, and can afford--and then give it to them--you will achieve outstanding results. Filled with Brian Tracy's trademark wisdom, this indispensable guide contains 21 powerful ideas you can use to immediately improve your strategic marketing results. You'll discover how to: Build your customer base ● Set yourself apart from the competition ● Answer three crucial questions about any new product or service ● Use market research and focus groups to...

9. 

Own Your Future

Own Your Future

By: Paul B. Brown; Charles F. Kiefer; Leonard A. Schlesinger

Publisher: AMACOM

Publication Date: 25-JUN-2014

Insert Date: 02-MAY-2014

Slots: 1.0

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It used to be that if you studied and worked hard, you could be assured of an extremely satisfying career. But in a world of constant layoffs and dying industries, it has become increasingly difficult to "plan" your way to success. So what is the solution? Well, when it comes to dealing with uncertainty, nobody handles it better than successful entrepreneurs. That's why you want to take the same approach they do! Based on extensive research and interviews, Own Your Future shows how to apply the simple model they use--Act. Learn. Build. Repeat--to reinvent the way you maneuver in an...

10. 

Redefining Operational Excellence

Redefining Operational Excellence

By: Andrew Miller

Publisher: AMACOM

Publication Date: 18-JUN-2014

Insert Date: 02-MAY-2014

Slots: 1.0

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The old definition of operational excellence is a relic. Our world is too complex, too interconnected, and too fast-moving for organizations to achieve dramatic results simply by eliminating waste and increasing standardization. After all, no company ever cut their way to sustainable growth. True operational excellence is not about "lean" or six sigma or any other methodology. Operational excellence is a mindset, and it achieves breakthrough results. It requires a company culture that questions current models and focuses on adding value, making improvements, and increasing speed. Operational...

11. 

Management (The Brian Tracy Success Library)

Management (The Brian Tracy Success Library)

By: Brian Tracy

Publisher: AMACOM

Publication Date: 15-MAY-2014

Insert Date: 19-APR-2014

Slots: 1.0

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The strength of any organization is determined by the quality of its managers. What they do and how they do it is the key determinant of corporate success. Want to become invaluable to your company? Boost your managerial skills. The good news is that great managers are made...not born. When you discover what the most successful managers know, you will unlock the secrets to turning even ordinary employees into extraordinary performers. Now with this handy little book, success expert Brian Tracy reveals how anyone can easily: Set performance standards ● Delegate productively ● Define key result...

12. 

Training That Delivers Results

Training That Delivers Results

By: Dick Handshaw

Publisher: AMACOM

Publication Date: 28-MAY-2014

Insert Date: 19-APR-2014

Slots: 1.0

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Instructional designers and other training professionals are often forced into order-taking roles. The company wants training on a specific topic--business writing, behavioral interviewing, customer service--and a one-size-fits-all module is produced. Training That Delivers Results offers a far better way to educate employees, one that connects learning solutions with strategic business goals. Rather than being told what to teach, proactive designers collect data to define problems and develop training interventions. Written by one of the originators of computer-based training, Handshaw's...

13. 

Trajectory

Trajectory

By: David L. Van Rooy

Publisher: AMACOM

Publication Date: 21-MAY-2014

Insert Date: 19-APR-2014

Slots: 1.0

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When the economy's difficult and jobs aren't secure, people tend to focus on the short term...on survival. But what they don't grasp is how their current position could be a springboard to their next position--or even the one after that. Caught between a fear of failure and a desire for instant success, they limit the risks they take, unwittingly limiting their opportunities. As much as they want to get ahead, they simply can't see how to get there. Trajectory is the answer. Each and every person has their own "trajectory" or career path--and this timely and refreshingly practical new book...

14. 

A Survival Guide to Parenting Teens

A Survival Guide to Parenting Teens

By: Joani Geltman

Publisher: AMACOM

Publication Date: 07-MAY-2014

Insert Date: 19-APR-2014

Slots: 1.0

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Turn back the clocks! Your sweet child has morphed into a teen. And it's no longer just a messy bedroom or an attitude with a capital "A" causing concern. There's a whole new range of issues on the horizon. What if your daughter texts a naked picture to a "boyfriend"...which he then forwards to the entire class? What if your son becomes increasingly withdrawn...Or your child is being bullied online? Would you know what to do? You could read a whole book on teen psychology--but who has the time! As a parent, what you need most is quick and candid advice for dealing with the issue at hand....

15. 

Going Lean

Going Lean

By: Stephen A. Ruffa

Publisher: AMACOM

Publication Date: 30-JUN-2008

Insert Date: 21-MAR-2014

Slots: 1.0

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Going Lean sets aside the notion that efficient operations and powerful innovations are only possible when business is steady and demand is growing. Instead, companies must learn that sudden shifts or unpredictable conditions need not undermine their results. Led by a new breed of companies –Toyota, Wal-Mart, and Southwest Airlines—a powerful, yet unexpected mindset is reshaping the rules for business competitiveness. By using Lean Dynamics ™—based on the now-famous Toyota Production System—companies everywhere can thrive in virtually any environment. In Going Lean, readers will learn how...

16. 

ProActive Sales Management, 2nd Edition

ProActive Sales Management, 2nd Edition

By: William "Skip" Miller

Publisher: AMACOM

Publication Date: 15-JUL-2009

Insert Date: 21-MAR-2014

Slots: 1.0

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Today’s sales managers have to be quicker than ever, being more proactive about hiring the best performers and retaining them, multi-tasking, and managing complex sales processes in order to close more and more deals. This book provides readers with a proven method for managing the sales process as well as the salespeople. Packed with specific, field-tested techniques, ProActive Sales Management shows sales managers how to: • motivate a sales team • get their sales team to prospect and qualify • create a proactive sales culture • effectively coach and counsel up and down the sales...

17. 

Preparing for Leadership

Preparing for Leadership

By: Donna J. Dennis; Deborah Dennis Meola

Publisher: AMACOM

Publication Date: 15-JUL-2009

Insert Date: 21-MAR-2014

Slots: 1.0

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What makes a great leader? Confidence? Trust? Vision? The ability to inspire? The answer is complex yet understandable. The good news is that most great leaders are made, not born, and many of the characteristics associated with effective leadership can be assessed, trained, and developed. Based on the best-selling seminar by the American Management Association, this book gives readers practical advice on how they can: • get noticed by learning how to look and talk like a leader • become expert teambuilders, coaches, and communicators • gain and use power and influence positively • guard...

18. 

How to Tell Anyone Anything

How to Tell Anyone Anything

By: Richard S. Gallagher

Publisher: AMACOM

Publication Date: 03-JUN-2009

Insert Date: 21-MAR-2014

Slots: 1.0

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No one likes to be criticized. But when feedback is necessary—whether it’s with a boss, someone we manage, or another co-worker—it takes great communication skills to successfully get the message across with feelings and relationships intact. Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of focusing on what’s wrong, and shows them instead how to provide clear, constructive, positive messages that create real behavior and performance change. Complete with illuminating examples and a unique...

19. 

The Other Kind of Smart

The Other Kind of Smart

By: Harvey DEUTSCHENDORF

Publisher: AMACOM

Publication Date: 20-MAY-2009

Insert Date: 13-MAR-2014

Slots: 1.0

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We have known for years that the difference between those who become successful in life and those who struggle is their degree of emotional intelligence (EI), or "people skills.” Now, The Other Kind of Smart shows readers how they can increase their emotional intelligence and overcome the barriers that are preventing them from realizing their true potential. Emotional intelligence coach Harvey Deutschendorf has shown thousands of people how to relate emotional intelligence to everyday situations. Here, he uses the proven techniques of storytelling, combined with quotes and exercises, to show...

20. 

Supercommunicator

Supercommunicator

By: Frank J. Pietrucha

Publisher: AMACOM

Publication Date: 01-MAY-2014

Insert Date: 28-FEB-2014

Slots: 1.0

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In our increasingly complicated and data-driven world, many new developments are so complex that only experts comprehend their nuances. But what they don't grasp is how to tell the world about them. Communicating technical content to nontechnical listeners has fast become a critical 21st-century skill. Explaining what you do and why it's important drives funding, policy decisions, media exposure, public awareness, and customer adoption. This groundbreaking guide will help anyone to deliver clear, persuasive messages that win hearts, minds, and budgets. Supercommunicator explains how to: ●...