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1. |  The Performance Appraisal Tool Kit By: Paul Falcone; Winston Tan Publisher: AMACOM Publication Date: 15-MAY-2013 Insert Date: 16-MAY-2013 Slots: 1.0 | Overview: The Performance Appraisal Tool Kit A well-crafted performance plan has the power to dramatically impact a company’s bottom line by increasing efficiency and effectiveness in the workplace. This uniquely practical book provides a customizable appraisal template covering the essential areas of performance and conduct and reveals how you can adapt it to fit varying business strategies. Taking into account factors such as workforce composition, company growth stage, and organizational goals and challenges, The Performance Appraisal Tool Kit shows you how to: • Profile ideal employee performance and behavior
• Design competencies...
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2. |  The Power of Strategy Innovation By: Robert E. Johnston; J. Douglas Bate Publisher: AMACOM Publication Date: 26-APR-2013 Insert Date: 02-MAY-2013 Slots: 1.0 | Overview: The Power of Strategy Innovation Strategic planning sounds business-as-usual dull, while innovation conjures up images of corporate vision and risk-taking. The truth is, the two must be brought together for companies to excel in dynamic markets. The Power of Strategy Innovation presents a five-phase Discovery Process for staging, aligning, exploring, creating, and mapping the paths between analytical, numbers-oriented, day-to-day planning and market-centric, discovery-driven innovation that focuses on the future. This edition updated in 2013 to include a new Preface and Epilogue, describing the emergence of Enterprise...
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3. |  By: David Newman Publisher: AMACOM Publication Date: 05-JUN-2013 Insert Date: 02-MAY-2013 Slots: 1.0 | Overview: Do It! Marketing As a small-business owner or solopreneur, you wear many hats—perhaps the most important of which is marketer. But these days, with so many new ways to reach customers and clients and only so much time in the day, it’s hard to know where to start. Should you be using social media? Email? Blogs? Video? SEO? Small-business marketing doesn’t have to be a mystery. It’s just a series of simple decisions (and the action steps to implement those decisions) that will help you regain the clarity, confidence, and control you need to succeed. Do It! Marketing is a quick read and an encouraging kick in...
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4. |  By: Steve Curtin Publisher: AMACOM Publication Date: 19-JUN-2013 Insert Date: 02-MAY-2013 Slots: 1.0 | Overview: Delight Your Customers Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering “superior” service, consumers estimated the number at a mere 8 percent. The problem, according to service expert Steve Curtin, is actually quite simple. When asked what their work entails, most employees list the duties and tasks associated with their position. Very few refer to the true essence of their job, which should be their highest priority—to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically...
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5. |  By: Mary Christensen Publisher: AMACOM Publication Date: 13-MAR-2013 Insert Date: 30-APR-2013 Slots: 1.0 | Overview: Be a Direct Selling Superstar Direct selling is booming. It’s no surprise when you consider the benefits of launching a direct selling business—low start-up costs, strong earning potential, and a flexible work schedule. Currently an estimated 15.6 million people are involved in direct selling in the U.S. alone—and more than 100 million worldwide. Mary Christensen has empowered and equipped thousands of direct sellers to succeed, and in her newest book, Be a Direct Selling Superstar, she delivers an all-encompassing guide to building, leading, and managing a profitable direct sales organization. Readers will learn how to:...
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6. |  By: Lina M. Echeverria Publisher: AMACOM Publication Date: 01-NOV-2012 Insert Date: 26-APR-2013 Slots: 1.0 | Overview: Idea Agent There is perhaps no leadership challenge more daunting than managing creativity—and more urgent than delivering breakthrough innovation. How do you harness some of the most passionate, intelligent people in your organization without stifling them? How do you simultaneously unleash their energy and channel it into something tangible?
Lina Echeverría offers seven proven principles through which new ideas come to fruition, from unleashing passion and drive, and embracing productive conflict, to emphasizing excellence and structure while living values that liberate creativity. As team catalyst,...
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7. |  Managing Knock Your Socks Off Service, 3rd Edition By: Chip R. Bell; Ron Zemke; John Bush Publisher: AMACOM Publication Date: 01-MAY-2013 Insert Date: 20-APR-2013 Slots: 1.0 | Overview: Managing Knock Your Socks Off Service, 3rd Edition In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back—and those who don’t soon discover that word spreads fast. The difference is in how managers train, coach, and support frontline employees. Extensively revised with today’s empowered, web-savvy consumer in mind, Managing Knock Your Socks Off Service shows managers and supervisors how to: • Find and retain service-oriented people
• Understand customer needs, expectations and desires
• Build a service vision
• Design a user-friendly service delivery process
•...
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8. |  Get Clients Now! (TM), 3rd Edition By: C.J. Hayden; Jay Conrad Levinson Publisher: AMACOM Publication Date: 08-MAY-2013 Insert Date: 12-APR-2013 Slots: 1.0 | Overview: Get Clients Now! (TM), 3rd Edition Get Clients Now! has helped thousands of independent professionals dramatically increase their client base. With this uniquely practical guide, it’s easy to replace scattershot marketing and networking efforts with proven and targeted tactics. Using a simple cookbook model, the book helps readers identify the ingredients missing from their current marketing activities, select the right strategies and tools from a menu of options, and create a completely customized action plan. A structured 28-day program then outlines exactly what they need to do to put it into action. Now fully updated, the...
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9. |  By: Alec MACKENZIE; Pat NICKERSON Publisher: AMACOM Publication Date: 17-JUN-2009 Insert Date: 06-APR-2013 Slots: 1.0 | Overview: The Time Trap, 4th Edition One of the all-time bestselling books on time management, The Time Trap has shown countless readers how to squeeze the optimal efficiency—and satisfaction—out of their work day. Based on decades of research with businesspeople around the world, The Time Trap shows readers how to: • avoid so-called “time savers” that don’t really work • set realistic goals and make commitments they can keep • juggle multiple demands • estimate time needed on new tasks • pinpoint and combat the most tenacious time-wasters • protect their priorities • upgrade personal productivity for professional success Filled...
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10. |  By: John A. GOODMAN Publisher: AMACOM Publication Date: 13-MAY-2009 Insert Date: 06-APR-2013 Slots: 1.0 | Overview: Strategic Customer Service The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact...
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11. |  By: Dale McGowan; Molleen Matsumura; Amanda Metskas; Jan Devor Publisher: AMACOM Publication Date: 11-FEB-2009 Insert Date: 04-APR-2013 Slots: 1.0 | Overview: Raising Freethinkers Praised by Newsweek as “a compelling read” and Library Journal as “accessible and down-to-earth,” Dale McGowan’s Parenting Beyond Belief offered freethinking parents everywhere a compassionate introduction to raising caring, ethical children without religious guidance. Now, for the more than 40 million people in the United States who identify themselves as nonreligious, Raising Freethinkers offers solutions to the unique challenges secular parents face and provides specific answers to common questions, as well as over 100 activities for both parents and their children. This book covers every...
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12. |  By: Brian Tracy Publisher: AMACOM Publication Date: 24-APR-2013 Insert Date: 20-MAR-2013 Slots: 1.0 | Overview: Motivation As a manager, one of your most important responsibilities is to motivate your employees to do their absolute best. Managers who create positive, rewarding, high-energy environments reduce absenteeism and turnover while dramatically increasing productivity and quality. In Motivation, success expert Brian Tracy draws on his decades of experience bringing out the best in others to provide 21 of the fastest, most powerful methods ever discovered for increasing the effectiveness of any individual or group. He reveals how to: • Ensure employees look forward to coming to work and feel passionate...
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13. |  By: David Braun Publisher: AMACOM Publication Date: 10-APR-2013 Insert Date: 20-MAR-2013 Slots: 1.0 | Overview: Successful Acquisitions Every company faces the inevitable challenge: stagnate or grow. One of the fastest ways for small- and mid-size companies to expand is through acquisition. Purchasing another company can seem daunting—but when done right, it can deliver outstanding rewards. Successful Acquisitions supplies the key information that business leaders need to know about finding and buying companies. Written by an M&A expert with more than $1 billion in transactions under his belt, the book’s practical and comprehensive approach integrates all the moving pieces into a logical step-by-step process that covers: •...
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14. |  By: Pamela Rykman Publisher: AMACOM Publication Date: 08-MAY-2013 Insert Date: 20-MAR-2013 Slots: 1.0 | Overview: Stiletto Network Behind every great woman . . . are other great women! In numbers never seen before, ambitious women are joining forces in every major American city, forming salons, dinner groups, and networking circles?and collaborating to achieve clout and success. A new girls’ network is alive and set to hyperdrive, and it’s upending all the old rules about how power is allocated and business practiced. Stiletto Network is an up-close and personal account of the groundswell of women’s groups changing the face of business: the “Power Bitches”; “Brazen Hussies”; “S.L.U.T.S.” (Successful Ladies Under...
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15. |  This Is How to Get Your Next Job By: Andrea Kay; Richard Nelson Bolles Publisher: AMACOM Publication Date: 17-APR-2013 Insert Date: 20-MAR-2013 Slots: 1.0 | Overview: This Is How to Get Your Next Job Even in a bad economy, companies have job openings they can’t fill. Considering the millions of people who are out of work or unhappily employed, how can that be?What are job seekers doing to turn off employers? And what is it that employers want but aren’t finding? Leading career expert and syndicated columnist Andrea Kay asked employers one simple question: why didn’t you hire the last ten people you interviewed? What it came down to, every time, wasn’t a matter of skills or experience, but how applicants seemed based on what they said or did. From lack of preparation, to pushiness, to a...
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16. |  By: Nancy Bleeke; Jill Konrath Publisher: AMACOM Publication Date: 01-APR-2013 Insert Date: 20-MAR-2013 Slots: 1.0 | Overview: Conversations That Sell Today’s buyers want more from sales professionals than a simple consultation. What they’re hungry for are meaningful, collaborative conversations built on mutual value and trust, that result in a Win3...where they, the seller, and the organization, achieve a winning outcome. Conversations That Sell introduces sales professionals to the collaborative conversation skills they need to capture the buyer’s attention and secure business. Based on the author’s five-step sales system, What’s in It for Them (WIIFT)—Wait, Initiate, Investigate, Facilitate, Then Consolidate—the book shows readers how...
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17. |  The AMA Dictionary of Business and Management By: George Thomas Kurian Publisher: AMACOM Publication Date: 10-APR-2013 Insert Date: 19-MAR-2013 Slots: 1.0 | Overview: The AMA Dictionary of Business and Management Now students, instructors, and professionals everywhere can find clear, authoritative, explanations of more than 6,000 key business terms. Prepared by a noted encyclopedist, The AMA Dictionary of Business and Management covers a vast range of terminology from all areas of business including management, strategy, finance, human resources, economics, marketing, sales, insurance, and international business. The book explains accounting rules, legal terminology, slang and buzzwords, acronyms, management theories, historical figures, economic concepts, performance metrics, and more—all the crucial...
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18. |  People Styles at Work... .And Beyond, 2nd Edition By: Robert BOLTON; Dorothy Grover BOLTON Publisher: AMACOM Publication Date: 06-MAY-2009 Insert Date: 19-MAR-2013 Slots: 1.0 | Overview: People Styles at Work... .And Beyond, 2nd Edition Why is it so hard to work well with some people? People Styles at Work...and Beyond presents a comprehensive, practical, and proven method readers can use to: • recognize how they come across to other coworkers • read others’ body language and behavior to identify the best ways to work with them • make small adjustments that will dramatically increase the quality and productivity of their interactions • find common ground with different people while retaining their individuality • relate less defensively and more effectively—no matter how others act The book reveals the strengths and...
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19. |  By: Florence M. Stone Publisher: AMACOM Publication Date: 03-JAN-2007 Insert Date: 28-FEB-2013 Slots: 1.0 |
Coaching, counseling, and mentoring can dramatically improve employee productivity and satisfaction. But thereâs a big difference between continuously encouraging employees to do their jobs well (coaching), attempting to fix poor performance (counseling), and helping top performers excel (mentoring). Unfortunately, most managers donât truly understand how and when to do each. Coaching, Counseling & Mentoring provides helpful tools like self-assessments and real-life scenarios, and gives managers specific, practical guidance on using these techniques to improve the performance of...
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20. |  By: John Mattone Publisher: AMACOM Publication Date: 13-MAR-2013 Insert Date: 26-FEB-2013 Slots: 1.0 | Overview: Intelligent Leadership In today’s business environment, leaders at all levels are facing enormous challenges when it comes to achieving and sustaining breakthrough operating results. Globalization, economic change, more stringent regulation, and tougher governance make realizing shareholder value increasingly difficult. Intelligent Leadership is written for leaders who want to become more effective, strategic, operationally focused, and balanced. It is for leaders who are striving to take control of their destiny and become the best they can be. In this groundbreaking book, leadership coach John Mattone—recently...
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