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41. 

Designing Dynamic Organizations

Designing Dynamic Organizations

By: Jay Galbraith; Diane Downey; Amy Kates

Publisher: AMACOM

Publication Date: 17-DEC-2001

Insert Date: 07-NOV-2013

Slots: 1.0

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Which business structures are best suited to the unpredictable 21st century? How can a company, division, or department reconfigure itself with minimum disruption and maximum impact? Every executive grapples with problems of restructuring--and most need hands-on guidance to solve them. This eye-opening book shows business leaders at all levels how to examine their choices by leading them systematically through these fundamental questions: * Should we restructure to meet our strategic goals? * What are the best structural options to achieve our success? * What lateral processes are necessary...

42. 

I Hear You

I Hear You

By: Donny Ebenstein

Publisher: AMACOM

Publication Date: 11-DEC-2013

Insert Date: 30-OCT-2013

Slots: 1.0

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Birth, death, and conflict—three things you truly can’t avoid. Whether it’s big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication—not just using different words, but rather learning to think differently. I Hear You supplies proven techniques for stepping outside one’s point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Readers learn...

43. 

The Leader's Guide to Speaking with Presence

The Leader's Guide to Speaking with Presence

By: John Baldoni

Publisher: AMACOM

Publication Date: 13-NOV-2013

Insert Date: 16-OCT-2013

Slots: 1.0

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A leader’s most important job is to communicate. Every day, whether in a meeting or a presentation, a water-cooler conversation or a formal speech, his or her ability to craft and deliver a clear message, one the audience will believe, is the tipping point between forgettable and transformational. The Leader’s Guide to Speaking with Presence is a concise tool kit containing more than 100 practical tips for creating and communicating meaningful messages with presence and authority. Readers will discover how to: • Present their ideas clearly and provide context • Radiate confidence and put the...

44. 

The Practical Drucker

The Practical Drucker

By: William A. Cohen

Publisher: AMACOM

Publication Date: 29-NOV-2013

Insert Date: 04-OCT-2013

Slots: 1.0

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Few thinkers have had a greater impact on business than Peter Drucker, the inventor of modern management, whose legacy continues to influence leaders around the globe. His keen observations about organizations took the form of deceptively simple truths and astute predictions. Concepts such as decentralization, outsourcing, the rise of the knowledge worker, the role of employees as assets, and a focus on the customer—it was Drucker who first expressed them, sometimes decades before they be came accepted wisdom. Although renowned as a thinker and idea generator, the “what” in his teachings was...

45. 

Wiki Management

Wiki Management

By: Rod Collins

Publisher: AMACOM

Publication Date: 01-NOV-2013

Insert Date: 04-OCT-2013

Slots: 1.0

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We now live in a “wiki” world where mass collaboration is not only possible—it’s often the best solution. Conventional management thought assumes that command-and-control is the most effective way to organize the efforts of large numbers of people, but rapid change and increasing complexity have rendered that model obsolete. As a result, most managers today lack the skills and knowledge needed to succeed in an age when networks are proving smarter and faster than hierarchies. Designing organizations for mass collaboration demands a new and very different model—wiki management. Featuring...

46. 

The New Corporate Facts of Life

The New Corporate Facts of Life

By: Diana Rivenburgh

Publisher: AMACOM

Publication Date: 10-NOV-2013

Insert Date: 04-OCT-2013

Slots: 1.0

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Still myopically chasing quarterly profits, producing the same product the same way, issuing directives to increasingly disengaged employees? Too many organizations cling to outdated practices—to their detriment and almost certain demise. In today’s unpredictable, interconnected world you cannot rely on the old rules of business to get stellar results. The New Corporate Facts of Life charts a clear path through the obstacles facing all companies—disruptive innovation, economic instability, environmental degradation, increasing stakeholder power, and other global forces—explaining exactly how...

47. 

Powerful Phrases for Dealing with Difficult People

Powerful Phrases for Dealing with Difficult People

By: Renèe Evenson

Publisher: AMACOM

Publication Date: 15-OCT-2013

Insert Date: 18-SEP-2013

Slots: 1.0

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Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant—there’s no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts—no matter who you’re dealing with. Helpful features include: • Thirty common...

48. 

The Job Search Checklist

The Job Search Checklist

By: Damian Birkel

Publisher: AMACOM

Publication Date: 15-OCT-2013

Insert Date: 18-SEP-2013

Slots: 1.0

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Losing your job can be a crushing setback, but the key is to remember the expression: “When one door closes, another one opens.” With the proven tips and tactics featured in The Job Search Checklist, you’ll learn how to turn your loss into opportunity and find another job fast. This indispensable guide covers everything from dealing with the emotional impact of being laid off to rebuilding your professional identity. You’ll get solid advice on: • Developing a career plan by taking stock of your experience, abilities, and goals • Crafting an effective résumé and building Internet-friendly...

49. 

Unlimited Sales Success

Unlimited Sales Success

By: Brian Tracy; Michael Tracy

Publisher: AMACOM

Publication Date: 20-OCT-2013

Insert Date: 12-SEP-2013

Slots: 1.0

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Based on more than 40 years of selling experience—in virtually all product categories and market conditions, Unlimited Sales Success shows that these proven sales skills are learnable—by anyone. Highlighting practical, time-tested principles including: • The psychology of selling: your own mindset is just as important as your customer’s • Personal sales planning and time management: whether you work for yourself or someone else, great planning equals great success • Prospecting power: get more and better appointments • Consultative and relationship selling: position yourself as a partner with...

50. 

Soldier of Finance

Soldier of Finance

By: Jeff Rose

Publisher: AMACOM

Publication Date: 09-SEP-2013

Insert Date: 10-SEP-2013

Slots: 1.0

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Too much debt? Not enough savings? Stop your whining and get to work. It's time to become a battle-ready financial warrior, prepared to tackle any money challenge. Modeled on the Soldier's Handbook, which is issued to all new U.S. Army recruits, Soldier of Finance is a no-nonsense, military-style training manual to overcoming financial obstacles and building lasting wealth. Written by Jeff Rose, a Certified Financial Planner(t) and army veteran with extensive combat experience, the book is divided into 14 modules, each section covering an essential element of financial success. You will...

51. 

The Nonprofit Fundraising Solution

The Nonprofit Fundraising Solution

By: Laurence A. Pagnoni; Michael Solomon

Publisher: AMACOM

Publication Date: 15-OCT-2013

Insert Date: 10-SEP-2013

Slots: 1.0

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The nonprofit sector is facing major fundraising challenges. Government cutbacks, shrinking endowments, and business belt-tightening mean revenue shortfalls that could prevent organizations from fulfilling their missions. To survive and ultimately thrive, a nonprofit needs forceful revenue strategies and an organizational culture that champions them. Bridging the gap between theory and practical methods, The Nonprofit Fundraising Solution shows readers how to: • Ensure that executive leadership and board dynamics fully support fundraising initiatives • Build a broad constituency of donors...

52. 

The Etiquette Edge

The Etiquette Edge

By: Beverly Langford

Publisher: AMACOM

Publication Date: 01-JUL-2005

Insert Date: 21-AUG-2013

Slots: 1.0

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Intelligence, ambition, and skill can take you a long way to achieving your career goals—but no matter where or with whom you work, one of the factors most essential to your success is knowing how to act and interact with your colleagues. In the modern workplace, if you lack good communications skills, social savvy, and a sense of appropriate behavior, you’ll be going nowhere fast. The Etiquette Edge gives you a clear, commonsense approach to making “good behavior” a competitive advantage. Packed with quizzes, helpful checklists, and clear examples, this practical book shows you how to: *...

53. 

Billy, Alfred, and General Motors

Billy, Alfred, and General Motors

By: William Pelfrey

Publisher: AMACOM

Publication Date: 27-MAR-2006

Insert Date: 21-AUG-2013

Slots: 1.0

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One industry has had more impact on life in America than any other before or since. Here is the story of two men and one company at the start of it all. You couldn’t find two more different men. Billy Durant was the consummate salesman, a brilliant wheeler-dealer with grand plans, unflappable energy, and a fondness for the high life. Alfred Sloan was the intellectual, an expert in business strategy and management, master of all things organizational. Together, this odd couple built perhaps the most successful enterprise in U.S. history, General Motors, and with it an industry that has come...

54. 

Powerful Performance Management

Powerful Performance Management

By: John Mattone

Publisher: AMACOM

Publication Date: 09-AUG-2013

Insert Date: 13-AUG-2013

Slots: 1.0

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To survive in today’s hypercompetitive marketplace, leaders must find ways to elevate the performance of their employees. By continuously setting higher goals to strive for, strengthening employee competencies via coaching, and providing feedback to employees, leaders can create a positive performance cycle that leads to improved individual and team performance and, ultimately, stronger operating results for the organization. This action guide covers the three stages of performance management: goal-setting, coaching, and performance review. It includes step-by-step instructions and tips,...

55. 

The Manager's Guide to HR, 2nd Edition

The Manager's Guide to HR, 2nd Edition

By: Max Muller

Publisher: AMACOM

Publication Date: 07-AUG-2013

Insert Date: 26-JUL-2013

Slots: 1.0

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Managing people is a tricky business—and managers and small business owners need a clear understanding of the essentials of human resources to survive. The original edition of The Manager’s Guide to HR provided readers with a plain-English introduction to the regulations, rights, and responsibilities related to hiring and firing, benefits, compensation, documentation, performance evaluations, training, and more. But much has changed since then. Extensively revised, the second edition covers all the key areas and brings readers up to speed on current developments in employment law, including:...

56. 

Service Failure

Service Failure

By: Jeff Toister

Publisher: AMACOM

Publication Date: 15-NOV-2012

Insert Date: 20-JUL-2013

Slots: 1.0

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Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this book takes a novel approach by rooting out the real reasons employees aren’t delivering the service they should. The results can be both surprising and illuminating, such as: • Company culture doesn’t always support service excellence • Over-emphasis on cost reduction...

57. 

Emotional Intelligence for Sales Success

Emotional Intelligence for Sales Success

By: Colleen Stanley; Jill Konrath

Publisher: AMACOM

Publication Date: 01-NOV-2012

Insert Date: 20-JUL-2013

Slots: 1.0

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Even skilled salespeople buckle in tough selling situations—getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. Those are examples the fight-or-flight response—something salespeople learn to avoid when they build their emotional intelligence. Studies have shown that emotional intelligence (EI) is a strong indicator of success. In Emotional Intelligence for Sales Success, sales trainer and expert Colleen Stanley shows how closely EI is tied to sales performance and how salespeople can sharpen their skills to maximize results. Readers will...

58. 

Powerful Proposals

Powerful Proposals

By: Terry R. Bacon; David G. Pugh

Publisher: AMACOM

Publication Date: 03-JAN-2005

Insert Date: 04-JUL-2013

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How does a company constantly win more business than its rivals? A key factor is the ability to create proposals that outshine those from even the strongest competitors. Powerful Proposals helps businesses maximize the selling power of their proposals, with proven strategies for going beyond ""this is what we do"" documents in favor of customer-centered offers that highlight the tangible benefits your company offers. This powerful process offers tools and techniques that will let any firm: * assess their ""winner or loser"" proposal status and take proactive steps to become a winner *...

59. 

Trust or Consequences

Trust or Consequences

By: Al Golin

Publisher: AMACOM

Publication Date: 01-AUG-2003

Insert Date: 04-JUL-2013

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The recent rash of corporate scandals—and the ensuing financial ruin of companies and their stockholders -- proves that even the bluest of blue chip businesses cannot bank on the blind faith of consumers and investors. More than ever, corporations must rebuild, restore, and strengthen bonds of trust. Al Golin has helped create trust strategies for global business leaders including The Walt Disney Company, Hewlett-Packard, McDonald's, Toyota, Owens-Corning, and many others. Trust or Consequences shows what makes such strategies work, and reveals the eye-opening results of a survey of over...

60. 

The Wright Way

The Wright Way

By: Mark Eppler

Publisher: AMACOM

Publication Date: 24-OCT-2003

Insert Date: 04-JUL-2013

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When Wilbur and Orville Wright executed the first successful manned flight on December 17th, 1903, they stunned the world. Man could fly! Where had these two brothers come from? The impact was astonishing. (Imagine if Neil Armstrong had landed on the moon in a craft he built himself and paid for with a part-time job!) In ushering in the age of flight, the Wright brothers got past numerous obstacles the world's other scientists hadn't even begun to tackle. The Wright Way defines seven essential problem-solving principles the brothers used in accomplishing this enormous feat, and shows...