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61. |  2600 Phrases for Setting Effective Performance Goals: Ready-to-Use Phrases That Really Get Results By: Paul Falcone Publisher: AMACOM Publication Date: 15-DEC-2011 Insert Date: 01-DEC-2011 Slots: 1.0 | Overview: 2600 Phrases for Setting Effective Performance Goals: Ready-to-Use Phrases That Really Get Results
As a manager, you aren’t truly successful unless your employees are as well.
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62. |  Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR Model By: Peter Bolstorff; Robert Rosenbaum Publisher: AMACOM Publication Date: 11-DEC-2011 Insert Date: 01-DEC-2011 Slots: 1.0 | Overview: Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR Model
To keep your sales, manufacturing, distribution, and inventory moving in perfect synchronization, you need a flawless, repeatable supply chain improvement approach that maximizes process efficiency, eliminates dysfunction, and aligns disparate organizations—globally.
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63. |  Field Tested: Recruiting, Managing, and Retaining Veterans By: Emily King Publisher: AMACOM Publication Date: 30-NOV-2011 Insert Date: 29-OCT-2011 Slots: 1.0 | Overview: Field Tested: Recruiting, Managing, and Retaining Veterans
Veterans are a tremendous source of untapped talent and come with a wealth of skills and experience beyond those of typical civilian employees.
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64. |  The Power of Presence: Unlock Your Potential to Influence and Engage Others By: Kristi Hedges Publisher: AMACOM Publication Date: 18-NOV-2011 Insert Date: 29-OCT-2011 Slots: 1.0 | Overview: The Power of Presence: Unlock Your Potential to Influence and Engage Others
Everyone recognizes leaders with “presence.”
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65. |  Project Management for Small Business: A Streamlined Approach from Planning to Completion By: Joseph Phillips Publisher: AMACOM Publication Date: 07-NOV-2011 Insert Date: 29-OCT-2011 Slots: 1.0 | Overview: Project Management for Small Business: A Streamlined Approach from Planning to Completion
Project management can help companies become more efficient and profitable.
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66. |  Lead with Purpose: Giving Your Organization a Reason to Believe in Itself By: John Baldoni Publisher: AMACOM Publication Date: 30-NOV-2011 Insert Date: 29-OCT-2011 Slots: 1.0 | Overview: Lead with Purpose: Giving Your Organization a Reason to Believe in Itself
Ask any leader: What would you give to have an entire company full of committed employees willing to go the extra mile? For all your people to work together as a unified force, knowing exactly what they do, and why they do it? Featuring illuminating stories, interviews, and profiles of leaders from a variety of fields, Lead with Purpose shows readers how to take their organizations to the next level with renewed focus and improved direction....
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67. |  The Enemy of Engagement: Put an End to Workplace Frustration—and Get the Most from Your Employees By: Mark Royal; Tom Agnew Publisher: AMACOM Publication Date: 28-OCT-2011 Insert Date: 23-SEP-2011 Slots: 1.0 | Overview: The Enemy of Engagement: Put an End to Workplace Frustration—and Get the Most from Your Employees
There are a lot of frustrated people in most workplaces today. We’re not talking about the incorrigible office grump or the permanent slacker.
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68. |  Delivering Knock Your Socks Off Service By: Performance R Associates; John Bush Publisher: AMACOM Publication Date: 29-OCT-2011 Insert Date: 23-SEP-2011 Slots: 1.0 | Overview: Delivering Knock Your Socks Off Service
Who would’ve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever!
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69. |  The Vigilant Investor: A Former SEC Enforcer Reveals How to Fraud-Proof Your Investments By: Pat Huddleston Publisher: AMACOM Publication Date: 25-OCT-2011 Insert Date: 23-SEP-2011 Slots: 1.0 | Overview: The Vigilant Investor: A Former SEC Enforcer Reveals How to Fraud-Proof Your Investments
Making sound investments is tough enough without having to worry about unscrupulous financial advisers and outright frauds.
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70. |  Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results By: Renee Evenson Publisher: AMACOM Publication Date: 14-SEP-2011 Insert Date: 23-SEP-2011 Slots: 1.0 | Overview: Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees.
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71. |  Harvesting Intangible Assets: Uncover Hidden Revenue in Your Company’s Intellectual Property By: Andrew J Sherman Publisher: AMACOM Publication Date: 20-OCT-2011 Insert Date: 23-SEP-2011 Slots: 1.0 | Overview: Harvesting Intangible Assets: Uncover Hidden Revenue in Your Company’s Intellectual Property
Whether you call it “harvesting intangible assets” or “intellectual property management,” organizations must make the most of everything they have to offer if they want to remain competitive.
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72. |  It’s Your Biz: The Complete Guide to Becoming Your Own Boss By: Susan W Solovic; Ellen R Kadin; Edie Weiner Publisher: AMACOM Publication Date: 22-OCT-2011 Insert Date: 23-SEP-2011 Slots: 1.0 | Overview: It’s Your Biz: The Complete Guide to Becoming Your Own Boss
Millions of employees parked in cubicles dream about starting their own businesses.
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73. |  A Manager’s Guide to Virtual Teams By: Yael Zofi Publisher: AMACOM Publication Date: 17-AUG-2011 Insert Date: 14-SEP-2011 Slots: 1.0 | Overview: A Manager’s Guide to Virtual Teams
Maximize the power of teamwork - even when team members are worlds apart.
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74. |  Resilience at Work: How to Succeed No Matter What Life Throws at You By: Salvatore R Maddi; Deborah M Khoshaba Publisher: AMACOM Publication Date: 26-MAR-2005 Insert Date: 09-SEP-2011 Slots: 1.0 | Overview: Resilience at Work: How to Succeed No Matter What Life Throws at You
Resilience is the key not just to coping with unwanted change and stressful circumstances, but to truly thriving in the workplace.
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75. |  By: Donna Fluss Publisher: AMACOM Publication Date: 26-AUG-2005 Insert Date: 09-SEP-2011 Slots: 1.0 |
New technology and best practices to turn your contact center into a revenue generator.
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76. |  Why Boys Fail: Saving Our Sons from an Educational System That’s Leaving Them Behind By: Richard Whitmire Publisher: AMACOM Publication Date: 30-SEP-2011 Insert Date: 09-SEP-2011 Slots: 1.0 | Overview: Why Boys Fail: Saving Our Sons from an Educational System That’s Leaving Them Behind
The signs and statistics are undeniable: boys are falling behind in school.
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77. |  Administrative Assistant’s and Secretary’s Handbook By: James Stroman; Kevin Wilson; Jennifer Wauson Publisher: AMACOM Publication Date: 24-SEP-2011 Insert Date: 09-SEP-2011 Slots: 1.0 | Overview: Administrative Assistant’s and Secretary’s Handbook
An administrative professional’s job requires a diverse range of abilities.
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78. |  Fundamentals of Project Management By: Joseph Heagney Publisher: AMACOM Publication Date: 15-SEP-2011 Insert Date: 09-SEP-2011 Slots: 1.0 | Overview: Fundamentals of Project Management
With sales of more than 160,000 copies, Fundamentals of Project Management has helped generations of project managers navigate the ins and outs of every aspect of this complex discipline.
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79. |  By: Susan E Reed Publisher: AMACOM Publication Date: 29-AUG-2011 Insert Date: 09-SEP-2011 Slots: 1.0 |
Nearly 50 years after the Civil Rights Movement, there is a new crisis of opportunity in corporate America.
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80. |  By: Michelle T Lederman Publisher: AMACOM Publication Date: 15-SEP-2011 Insert Date: 09-SEP-2011 Slots: 1.0 |
We all know that networking is important, and that forming relationships with others is a vital part of success.
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